Greetings,
Being a part of San Francisco's history and heritage, we believe that Tilden Hotel has a unique characteristic that is reflected in its style and we encourage guests to find these in our minimalist approach to design that offers convenience and comfort.
We believe that more than a swimming pool, or an extensive fitness room or large suites, our indoor and outdoor spaces such as a quaint little garden and meeting rooms, our street-side cafe, Douglas Room bar and restaurant, and the convenient mini-bar in the rooms add to the uniqueness of the property along with the service that each outlet provides. That, is where we position ourselves as a 4 star hotel. I do understand that we may occasionally fall short in our delivery and I'm sorry that you were not able to experience the best of it all. We will take this as a lesson to always maintain consistent levels of service and quality.
Thank you
Kunal Khandwala
Front Office Manager