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All reviews front desk hilton garden great stay easy access very nice hotel pool and hot tub business convention highway
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Reviewed September 28, 2016

Hotel was nice, and in a great location. It is close to many restaurants and shopping centers and close to the 401. I do think the rooms could use some updating, the room was clean though. I was expecting a bit more for the price.

Date of stay: September 2016
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank N607MDerich
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded October 2, 2016

Thank you for sharing your feedback about your recent stay. We are in the process of updating our guest rooms very soon and sure to impress you the next time you stay with us. We appreciate your comments. Thank you for choosing to stay with us and look forward to welcoming you back very soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 26, 2016

Due to personal reasons, I tend to stay in "accessible" rooms to see just how accessible they are. As I have said in other reviews, because my wife is in a wheelchair, we have, more often than not, encountered many difficulties with "accessible" rooms that follow the law to the bare minimum but is no use for anyone in a wheelchair, however, this room is by far the BEST accessible room I have experienced. If you review the photos, there are no tight, cramped places. I wish that every accessible room was designed like this. Look at the space! It's well furnished yet has enough room for a wheelchair to move about with little fear of constantly running into things or not being able to get from one side of the room to the other because there is no space between the bed and the television stand. The bathroom is also well designed. The toilet is accessible from either side for a commode chair and the sink is deep enough to allow legs underneath without smashing knees. The shower was fine, however, instead of just a hand wand there could have been a wall mounted shower head as well for convenience. I would also recommend installing a light in the shower as it was a bit dark.

All in all, after seeing some bad excuses for "accessible" rooms, I wish that all hotels could model their accessible rooms like this one. This room should be the standard and I am truly impressed!

Room tip: For accessibility, this room cannot be beat!
Date of stay: September 2016
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank GreyDiamond
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded October 2, 2016

Thank you for taking the time to share your recent experience with us. I am glad you enjoyed your stay and found the facility and services offered to your satisfaction. At the Hilton Garden Inn Toronto Ajax we promise to do whatever it takes to ensure you enjoy a comfortable stay with us. Please let us know when you decide to stay with us next and we will be more than happy to assist you with your reservations. It was a pleasure having the chance to accommodate you and we look forward to welcoming you in the future.

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Reviewed September 25, 2016

We stayed here for one night following a friends wedding and we were delighted with the experience. Our early check in request was accommodated, the room was great and the service was first class.Thank you.

Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank kerryathome
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded September 27, 2016

Thank you for sharing your recent experience with us via Trip advisor. I am so glad that we were able to accommodate your early check in request and you enjoyed the facility and the services offered here at Hilton Garden Inn Ajax. It was a pleasure hosting you and look forward to welcoming you back very soon!

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Reviewed September 25, 2016

A basic Hilton. I stayed for a convention next door so it was a very convenient location. The room was clean but basic. The bed was comfortable. The bathroom smelled musty and the ceiling fan did not work. Not much else to say.

Date of stay: September 2016
  • Trip type: Traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Sadie280
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded September 27, 2016

Thank you for sharing your most recent experience with us via trip advisor. I am happy to learn that you enjoyed our facility and found our Garden Sleep System bed comfortable. It was a pleasure hosting you and look forward to welcoming you back very soon!

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Reviewed September 24, 2016

Not much more to say, it was just nice. The lobby was nice, the pool...nice, rooms...nice, beds very uncomfortable. For some reason I was expecting more....why. ..because it was a Hilton hotel....because of the price Point? I don't know. There was really nothing to complain about other than the hard beds...oh and the hair dryer that stopped half way through drying my hair. The location was good. Close to everywhere we needed to be. Quiet despite being right by the highway. Everything was very clean. Staff very polite and helpful.

Date of stay: September 2016
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank Danielle M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this reviewResponded September 27, 2016

Thank you for sharing your recent stay experience with us. I am glad you enjoyed the facility and the services offered here at the property. My sincere apologies for the comfort of the bed that did not exceed your expectations. Please contact me directly at 905-619-5078 to discuss your stay. Thank you for choosing to stay with us. We hope you will give us another chance to demonstrate our commitment to your comfort.

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