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Reviewed March 9, 2017

I'm a big fan of the Hilton hotel chain. I travel a lot for work and always try to book a Hilton hotel, generally gravitating to Hampton Inns and Hilton Garden Inns. I particularly like Hilton Garden Inns because they have memory foam beds, so I sleep really well. After a nearly five hour drive, I was looking forward to checking in at this hotel.

Unfortunately, my greeting was terrible. I arrived at the front desk and saw the young lady. She did greet me and I told her that I needed to check in. She took my name and confirmed my details. She then proceeded into a long winded explanation about how their credit card system had been down all day and did I have another form of payment? Who pays with anything but a credit card these days? I was flabbergasted. I told her that it was a business trip and a business card, which was saved to my online profile. Did I mention that I'm a Hilton Honors member? That wasn't even acknowledged, by the way. The first time ever that hasn't happened. I informed her that I had no cash. She then explains that they had an electrical fire (just what a guest wants to hear) and that their Wi-fi and credit card system had been spotty...yadda, yadda, yadda. Then she says something about charges are run at check-out in the morning so they would try the card then. So why ask me for an alternate form of payment? She then hands me my keys and says my room number, and that's it. I had to ask where the elevators were, and the gym before heading to my room.

The room itself was nice. Clean and quiet. As mentioned, I'm a fan of the memory foam mattress. I didn't want to get up in the morning. The bathroom was updated with a nice glass shower but I only had hot water for a portion of my shower. Fortunately I was hot from running on the treadmill so it didn't bother me.

The gym was pretty good for a hotel gym. I didn't have breakfast at the restaurant but I used the free coffee bar, which is a nice perk. Check out was completed quickly, with nothing being said about the credit card. He asked me how my stay was and I said, "OK." That invited no comment. To be honest, he didn't really seem like he cared beyond getting people out the door.

So I probably wouldn't stay here again. There are many hotels in the area.

Date of stay: March 2017
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
2  Thank TravelingWilson_82
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DABTC, General Manager at Hilton Garden Inn Palm Coast Town Center, responded to this reviewResponded March 11, 2017

Dear Caroline W.
I am very sorry to read about your experience here at the Hilton Garden Inn Palm Coast. As a valued Hilton Honors member, your comments mean a great deal to us here at the hotel. On occasion we do have technical problems here and obviously how we adjusted to them did not go well. I really do apologize for the inconveniences caused. Please be assured that we have made both the technical changes and personnel changes, which we hope will eliminate any future problems, Please do come back as I know you will have a great experience with us. Tom Grimes GM

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Reviewed March 7, 2017

I thought this was a great place to stay off I-95. Easy to get to with restaurants nearby. There is a restaurant in the hotel but cannot review as I did not use. Staff friendly and polite. Rooms Clean. I travel alone and felt safe. I went over to the beach after dinner for sunset...very close. I would come back to this hotel if in the area again.

Date of stay: February 2017
  • Trip type: Traveled solo
    • Value
    • Cleanliness
    • Service
Thank Pat G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DABTC, Guest Relations Manager at Hilton Garden Inn Palm Coast Town Center, responded to this reviewResponded March 27, 2017

Dear Pat G,

Thank you for taking the time and writing a review on your stay with us. That is always one of the top priority, feeling safe, especially while travelling alone. If your ever in the area please do come back and visit with us again!

Best Regards,
Melissa West
Guest Relations Manager

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Reviewed March 6, 2017

I was on my way to Florida when a flat tire forced an over night at Palm Coast. I didn't know that there was a Hilton Garden Inn as I have stayed at this location at the Hampton Inn and Suites some years back. The Hilton Garden was a welcome find. The hotel has a beautiful lobby and a wonderful restaurant and full bar, so my husband and I did not have to leave the hotel again after arriving. The food was very good and the bar tender was very friendly and pleasant and we had an enjoyable evening before retiring for the night. We will stay here again.

Date of stay: March 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank LeroyNorthCarolina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DABTC, Guest Relations Manager at Hilton Garden Inn Palm Coast Town Center, responded to this reviewResponded March 27, 2017

Dear LeroyNorthCarolina,

Thank you for taking the time and writing a review on your stay with us! I'm glad you chose our hotel. Its always nice to be able to come to the hotel and not have to leave again after a long day of traveling. We look forward to having you stay with us again!

Best Regards,
Melissa West
Guest Relations Manager

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Reviewed March 4, 2017

During check-in & check-out, the desk staff were friendly, polite and professional. Our King Bed Room was clean & quiet and we got a good night's sleep on a comfortable bed. A $10.95 breakfast buffet was available but we just had coffee so we could not determine the quality of the food. They also have a full service bar that was open until 10pm. Melanie the bartender also was very friendly and professional. We would definitely return when in the area again.

Date of stay: March 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Ron T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DABTC, Guest Relations Manager at Hilton Garden Inn Palm Coast Town Center, responded to this reviewResponded March 27, 2017

Dear Ron T,

Thank you for taking the time and writing a review on your stay with us! Next time your in the area please try our breakfast. You won't be disappointed. I'm glad you did come down and meet Melanie. She is very friendly. Come back to visit soon.


Best Regards,
Melissa West
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2017 via mobile

Overall the staff was friendly and helpful and the hotel was clean and pleasant. One day we left our room late. The housekeeper was still working on the floor yet she never checked back to clean our room. It was disappointing to come back to our room tired only to find it unmade. Perhaps we should have stopped at the desk to ask them to ensure the housekeeping staff cleaned our room but that has always been our experience at good quality hotels. The mattress in our room was very uncomfortable - no support.
Our A/C was noisy and not cooling which made for an uncomfortable night but the problem was corrected when we brought that to the attention of the front desk.
Wifi in the rooms was non-existent for our entire stay. Not sure if it was because of the nearby overhead power grid lines. If one needs Internet access this is not the place for you.

Date of stay: February 2017
Trip type: Traveled with friends
Thank Amy H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DABTC, General Manager at Hilton Garden Inn Palm Coast Town Center, responded to this reviewResponded March 1, 2017

Dear Amy H.
On behalf of all of us here at the hotel we apologize for not meeting your expectations. I will share your comments with our Housekeeping staff to ensure that they understand how important it is to take care of our guests rooms. The bedding is air adjustable and I am sorry that the setting it was on did not meet your satisfaction. Thank you for your comments. Tom Grimes G.M.

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