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Reviewed May 19, 2017

The Crowne Plaza was our first and last stop for our tour of Costa Rica ,on both occasions we were given a warm welcome.On our first night we arrived around 8pm we found the check-in procedure straight forward and we were treated to a welcome drink which we thought was a nice touch and as we had eaten on the plane we didn't want anything to eat so we were taken to our room which we were given an upgrade.The room was quite spacious with two Queen size beds and was spotlessly clean.We were also fortunate that the hotel breakfast started at 5am before we started our tour.On our return we arrived at midday so we had lunch at the side of the pool and had time to relax before our flights home.As before we were greeted by warm and friendly staff .One important tip although you can get the local currency we chose to take US Dollars.take lots of small denominations (you will need them for tips) and don't take 100 dollar bills 50Dollar max easier to change.

Room tip: High floor quiet room
Date of stay: April 2017
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank 123colin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded May 22, 2017

Dear 123colin:

Thank you very much for your time and for sharing with us your experience at our Hotel. It is so valuable for us to know our guests feelings.
Our goal is to become the Hotel that our Guests Love.

On behalf of the Staff of the Crowne Plaza Hotel a huge thanks, we are looking forward to your next visit at our hotel.

Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 15, 2017

Ok hotel, rooms and interior is updated. Bathroom was just functional, nothing else to say about it. Could have been just a little cleaner, found some hair in the bathroom that wasn't ours. The room itself and the bed seemed clean. The area is just a short walk from downtown and we never felt unsafe walking around, even at night.
The gym is pretty large and very well equipped.

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank mimaE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded May 16, 2017

Dear mimaE:

We want to thank you for your comments. We apologies for this perception on this time you were staying with us.
It is so valuable for us to know our guests feelings.
Our goal is to become the Hotel that our Guests Love.

We will check every detail as you mentioned. Once again thank you for staying with us.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2017

I usually stay at another hotel when I come to San Jose but I will definitely switch to the Crowne Plaza. First, the service is amazing. My room wasn't ready when I checked in (just before noon) so they offered me a cup of tea in the breakfast area. I was also given pastries. Given that my previous night's stay (in another Central American country) did not offer breakfast, I was touched. Plus, the gym is amazing -- a world class gym with any equipment you want, plus spinning rooms, yoga/exercise studio, a lap pool. Wow. I would definitely return.

Date of stay: April 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank zigeumac
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded May 15, 2017

Dear Zigeumac:

On behalf of all the hotel staff we will like to express our sincere gratitude for sharing with us your comments. Each day we work with passion to make a better perform than the day before. We are on our way to make the Hotel That Our Guests Love!

The Crowne Plaza Family will always be our pleasure to host, looking forward for your next visit.

Marketing

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Reviewed May 10, 2017

I stayed four nights. I was in San Jose for a meeting. The hotel is conveniently located. The rooms are spacious, clean and adequately furnished. The service was very good, courteous and helpful staff. There is an excellent gym. I did not get to enjoy all the amenities since I was away at meetings. I will definitely stay here again!!

Date of stay: May 2017
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank Carol T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded May 11, 2017

Dear Carol:

On behalf of all the hotel staff we will like to express our sincere gratitude for sharing with us your comments. Each day we work with passion to make a better perform than the day before. We are on our way to make the Hotel That Our Guests Love!

The Crowne Plaza Family will always be our pleasure to host, looking forward for your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 9, 2017 via mobile

Close to airport and multiplex mall. Conveniently located across the street to a grocery store. Make a left and another left for Rolli Pollio and Subway. There is also a park close by. Rooms are comfortable with great wifi. Not a great view but got a good nights rest. Restaurant provided okay food for dinner but better during breakfast. Watch out for cabbies in front of the hotel who don't turn on their meters. He included his 2000 colones as his tip for a short 5 mins ride. Other than that, this hotel was fine for a short stay.

Date of stay: May 2017
Trip type: Traveled as a couple
2  Thank MsPikachu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corobici, Marketing at Crowne Plaza San Jose La Sabana, responded to this reviewResponded May 11, 2017

Dear MsPikachu:

Thank you very much for your time and for sharing with us your experience at our Hotel. It is so valuable for us to know our guests feelings.
Our goal is to become the Hotel that our Guests Love.

On behalf of the Staff of the Crowne Plaza Hotel a huge thanks, we are looking forward to your next visit at our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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