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$97
Fully refundable before Wed, Mar 27
Breakfast included
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Reviewed July 6, 2016

Property seems fairly new with bigger than normal rooms. Hotel is very clean and staff friendly. We had a little trouble finding the turn for the street that leads to the hotel, and actually passed it up and had to double back - some signage at the turn might be helpful.

Date of stay: June 2016
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
Thank lahord59
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 13, 2016 via mobile

I was driving late at night with my sisters. It was past midnight, and all of us wanted to go to bed. The man helping us did not know what he was doing. He was very nice and kept apologizing, but the manager needs to do a better job training his employees.

Date of stay: June 2016
Thank Carol_Ester1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Albert Lea - I-35, an IHG Hotel, responded to this reviewResponded June 29, 2016

Dear Carol_Ester1,

Thank you very much for taking the time to share your comments online. We would like to apologize for the experience you had with the service you received from our staff. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Rest assured that your comments will be looked into and take actions accordingly. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2016

We were traveling through the area and this was a convenient location and we have had good experiences at Holiday Inn Express in the past. We had a good experience. The room was quiet, comfortable and roomy enough for our needs. A nightlight type option for the bathroom would be nice as would a bathroom fan. I frequently am up before the rest of my party and like to leave the room to let them sleep. This place doesn't have a good, out the way, sitting area to relax or converse with friends. There was only the dining area. Suitable, but not comfortable to just sit and read the paper without the TV going or people coming and going. The breakfast was tasty and offered a couple gluten free muffins, which was nice. The coffee here is simply delicious. We stayed here one night each a week a part and the breakfast options were different - scrambled eggs versus the omelet. Good if you are staying a few days in a row.

Date of stay: June 2016
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Lara P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 18, 2016 via mobile

The Holiday Inn Express east of I-35 at Albert Lea, Minnesota, has a wonderful staff and met most of my expectations. Holiday Inn Express maintained their high standards throughout my stay. They were able to freeze my ice cooler ice packs. Great breakfast! Minor problem with TV was promptly fixed by Connie.

Biggest concern is finding the place. There's no sign off East Main St. where drivers need to turn to reach the hotel.

My thanks to Michelle Neeley, general manager, and her staff for a pleasant stay.

Date of stay: May 2016
Trip type: Traveled solo
Thank cozephyr1955
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 3, 2016

I have had so many dirty hotels of late this was exciting. It was clean. Nothing gross. That brought me joy. They also have a pancake machine and that brought me joy because I love the Holiday Inn Express Pancake Machines. The front desk people were great and even though my third party reservation specialist made a mistake with the dates the room was booked the lady at the front desk handled it without a single complaint. I could have hugged her. The breakfast attendant was nice and when the holy pancake machine ran out of pancake mix without complaint she offered to make more. That was appreciated because it was the end of breakfast. I will definitely stay there again. They also have a water wall and that is so happy as well. If you want to stay on the border of MN/IA this is the place.

Do keep in mind the beds are hard... very hard. If you like firm beds, you will be in heaven. I am not a firm bed lover. However I am so happy it was clean I just stacked up pillows to make it softer and enjoyed my stay.

Date of stay: May 2016
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank S T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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