I've been here 2 times in the morning, stopping in on my way to work. It's a nice little place, clean and inviting, and the staff are very nice. On one visit, I had a breakfast sandwich with ham, and it was excellent as was...their black iced tea. So, I decided to order the same thing on my second visit. The bitter, turbid, cloying perfumed craft type iced tea I was given was horrible - not at all like the black tea I enjoyed the first visit. It started to get really busy, and I think that's why things went quickly down hill from there. I returned the tea, but was told that is their black iced tea (I guess I was given the wrong stuff the first time?). She was very nice and offered another drink or even a pastry, but there really wasn't anything else I would enjoy, so I figured I'd get my sandwich and leave. Many people came in, and two, who ordered after me, were given their food and drinks and left. After about 15 minutes, I figured I was lost in the shuffle. The line was long and I didn't have time to wait again to ask, so I left. It's not cheap there by any means - $12 in, and I leave with nothing. I emailed them when I got to work to ask for a credit, or if I may stop in another time to get what I ordered, but they never answered the email. The food is good and it seems like a nice place, I just think they aren't really equipped to handle a rush. The counterperson did ask the manager about the tea, and really he couldn't have been less interested in helping me or her. Thankfully there are lots of other choices around.More