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CUISINES
Chinese
Meals
Lunch, Dinner
Reviews (7)
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Reviewed May 27, 2020

I don't know what's happened to Empire Wok since the pandemic hit, but they've been messing up my order lately. Last week, they made the wrong sushi. Thinking maybe I should try an entree, I called and explained that I have dietary restrictions. I asked...if they had a seafood dish WITHOUT carrots, celery or peapods - which would make me sick. They said to try Triple Delight, which their menu said contains mushrooms, bamboo shoots and water chestnuts. I agreed on condition that they take out the chicken (poultry makes me hurl) and thought I'd try it even if it has beef in it (remember - I was looking for a seafood dish). What they made didn't have chicken... but it had carrots and peapods. I called to have them re-make it. I drove back, with the offending dish in hand. When I got there, they had re-made it - thankfully, still no chicken - but now it had broccoli. I can eat small amounts of broccoli, but not much. I pointed out to them that the dish still didn't meet the description on their menu. They didn't seem very empathetic or understanding. I don't usually eat their beef dishes - I usually only eat seafood - and now I remember why. The beef was gristly, tough and disgusting. I didn't eat more than a mouthful of it. I ended up eating the three shrimp with the (now cold) rice (from the first version) and the vegetables I knew I could eat. I don't know why the dish had a strong plastic flavor, but it was very unappetizing. I won't order it again. I guess if you don't have dietary restrictions, maybe you wouldn't mind that they put extra stuff in their dishes that aren't listed on their menu. For me - I'm just hoping that I don't get sick later from eating this food. I like to support local restaurants. I wish I could say something nice about Empire Wok. It seems like their food and service has taken a real downturn.More

Date of visit: May 2020
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Reviewed December 26, 2018

great spot for what it is. service was fast and efficient. quite nice actually. food was really good. quality is similar to above of what you'd expect from take out Chinese. mostly better. one dish took forever to cook though and 3 of us had...food for 5 minutes before hers was delivered. kinda annoying. aside from that it was great. next door to movie theater.More

Date of visit: December 2018
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Reviewed September 5, 2017

Very fast service - offers a full buffet for lunch and dinner options. I almost call and pick up within 10-15 minutes for take out on my way home at night.

Date of visit: August 2017
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Reviewed June 2, 2017

Stopped for lunch buffet. Debated before going in as the reviews were not stellar. We found the food to be very good. All dishes were labeled and served hot. The place was full and the patrons seemed happy. Price was reasonable....what's not to like? BTW...bathrooms were clean.More

Date of visit: June 2017
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Reviewed June 4, 2016

Staff hovers and takes dishes from you before you are done eating. Not child friendly. Selection is very limited and bathrooms aren't the cleanest.

Date of visit: December 2015
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Reviewed March 16, 2016 via mobile

My favorite place to get Chinese! I especially like to get take out. My favorite is the Mongolian beef! They also have great egg rolls, fried rice, and lo mein. Very reasonable priced for the portions.

Date of visit: March 2016
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Reviewed November 6, 2015 via mobile

Let me begin by saying that the food at Empire Wok is satisfactory. THe Chinese buffet is definitely an attraction due to the variety of dishes offered. On this occasion, my partner and I decided to visit the Empire Wok for a late lunch. We...had visited a few times before, always with others. My partner and I are blind, and in this day and age, would expect some level of awareness and assistance to those with disabilities in order to make their dining experience as independent and enjoyable as possible. We decided to stop in for this late lunch on our own, and fully expected that one of the staff would take a couple of minutes helping us through the buffet to describe the items, while we served ourselves. Instead, the owner emphatically said that they would not help us, that he was too busy and that his other staff person did not speak English. Despite our explanation that it would only take a minute to help us through the buffet, he spent almost 10 times that amount of time explaining how he would not be able to help us. He then did not even read the menu, he simply said "Tell me if you want beef, chicken, if you want it breaded or not" which did not adequately describe their menu offerings in the least. We ended up not being able to get the food we wanted, which was the buffet, and did not even have options presented that were remotely desirable to us. We did almost leave, however, we were too hungry, and decided that the best course of action would be to document the experience and write a review. There is certainly a lack of appropriate service at this restaurant, and we will not return again. It is unsatisfactory in this day and age for a service establishment to act in such a manner. One would think that a restaurant would want to encourage any kind of paying customer, and allow us to be as independent as possible.More

Date of visit: November 2015
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EMPIRE WOK, Plainwell - Restaurant Reviews & Phone Number - Tripadvisor