Usually love the food & atmosphere here, have found the service can be quite slow at times, bur understand that there may be waits during peak times. However, on this visit the customer service was unwelcoming and rude. We came in at 3:50pm to the...cafe, to all the cakes and traybakes being removed from the counter and wrapped up. I asked the waitress behind the counter are they closing, are we not able to have a cake. To which she responded they were just wrapping and boxing them up ready to be put away. I myself found this quite hard and off putting to choose a cake when there's nothing to see in the counter & the remaining cakes are being taken away in front of me. I said to the waitress it's not very welcoming walking into a cafe and all the bakes are being boxed up, over an hour before closing time. To which she responded the names are written on the counter, it's not hard to decide- no apology whatsoever. It's was far from the friendly service expected at a popular independent cafe in Jesmond. Making quite a hostile and cold visit overall.More