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The 98-room hotel, considered the biggest in the town, includes a spacious conference room that can accommodate up to 50 persons. Located within the Robinsons Place Tacloban Mall, The Annex, Go Hotels Tacloban is just a 15-20 minute drive from the airport.
Pros: Bed was super comfortable. I had a good sleep consistently for 4 nights. Generous with pillows as well. - Staff was generally helpful although the check in and check out process can be made more efficient Cons: Not clear if there's a cleaning service every day or at least every other day but during my 4 days stay, my room was not cleaned at all and trash was not taken out. Hand soap and body was not also replaced. -My colleagues had to change rooms due to leaking aircon and blotchy wifi connection in their room -No use indicating preferred breakfast serving time, served way too early thus either disturbing my sleep or when I am in the bathroom
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Date of stay: November 2023
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GoHotelsph Team, General Manager at Go Hotels Tacloban
Responded Nov 19, 2023
Dear Milaiski, It was a pleasure to host you during your recent trip to Tacloban. Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed the hospitality provided by our team and bed was comfortable and you had a good sleep consistently for 4 nights, we would like to apologize for not meeting your expectations in regards to the cleaning service, leaking aircon, blothcy wifi and breakfast serving time. Please know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience. We would love to offer more personal apologies and invite you to forward your contact information along with a convenient time to reach you to goh.tac_dms@robinsonsland.com. We would love the opportunity to exceed your expectations and would like to invite you back to the hotel very soon. Happy To Care Always, Niel Ballena Duty Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
we've checked in their last feb 20. and we are so disappointed about how the staff treated us in the hotel. upon checking out they keep on insisting for something that we did not get from their rooms. for just a cheap MUG. they accused us for stealing without evidence. they charged us for 500pesos only to find out that it was only their MODUS.! just a peace of advise to some who have plans to check in to this hotel. always check and have a photo of your rooms upon entering their. because they might charge you with anything upon your check out. 100percent i will not recommend this hotel.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rem Salazar, Other at Go Hotels Tacloban
Responded Jun 8, 2023
Dear 634rizab, Thank you so much for taking the time to share your experience with us, we truly appreciate the feedback. We strive to ensure that our guests enjoy their stay, so I’m disappointed to read that we may have fallen short because of the charged missing amenity in the room. Please rest assured that we have honest team members and it is not our intention to cheat our guests by charging them on missing items. Thank you again for your feedback. I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time you’re planning on visiting Go Hotels Tacloban and I’ll make sure that your stay not only meets, but exceeds your expectations. Thank you and we wish you a pleasant day. Happy To Care Always, Rem Salazar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are looking for a delicate place that has a scenic view of nature. I would highly recommend trying this resort! I had a wonderful stay that I will not forget, the staff is polite and the services were good. I would come back soon together with my family and special ones.
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rem Salazar, Other at Go Hotels Tacloban
Responded Jun 8, 2023
Dear damarizangelac, We are incredibly grateful that you took the time out to leave us a 5-Star review! We take pride in knowing our guests are happy with their experience and our consistent service during your stay at Go Hotels Tacloban! Thank you for your support, we really appreciate it! Looking forward to seeing you again soon. Happy To Care Always, Rem Salazar
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mostly the staff were friendly and professional in their manner . The hotel has no restaurant or bar , the restaurant is not too much of a problem as Roberson shopping mall is next door , plenty of food thee , but the bar was , as we had to take a tricycle both ways to get a drink , we brought some takeaway alcohol back to the hotel , there is on the second floor an area to sit , so we thought we’d share a drink there before retiring for the night , but we were told in no uncertain terms that drinking was not allow except in our rooms which I thought was a bit rich , Over all the hotel was nice and comfortable nothing flash but the price matched the hotel , Worth a look when staying in Tacloban
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Date of stay: August 2022Trip type: Traveled with friends
Room Tip:Parking is available at the hotel. And they call a taxi if you need one to the airport , $500...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fine Tambura, Other at Go Hotels Tacloban
Responded Jun 14, 2023
Thank you for your awesome review, Mr. Stephen! We agree that our staffs are friendly, they're our gems here! Indeed we have the most convenient location, everything is just within your reach. We are glad that you had a wonderful experience with us. We hope to seeing you back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Actually we checked in 2015 of january 1st part. The front desk staff was not polite,their is a staff that recommend us a ride(taxi) van that is too high price 2k pesos per ride .we ask for room clean up then we came back the room was stincky ,the bath room was too small, the WORST part was we ask if their is hot water shower and the front desk said yes but only to find out it wasnt working for our entire stay for 8nights they always promise that they will fix it or even upgrade our room stay but never happened . The room was noisy for it was by the highway side. The curtain also doesn’t cover the street light the disturbed our sleeping nights .Worst stay never be comming back for a stay.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Fine Tambura, Other at Go Hotels Tacloban
Responded Jun 14, 2023
Thank you for taking time in giving us your candid review, Mr./Ms. 15jeneferg. We want to sincerely apologize for your negative experience at our hotel. The satisfaction of our guests is always our top priority. It is through reviews such as yours that we are able to maintain the quality of our service. Rest assured this has been addressed accordingly to the Housekeeping and Maintenance Team. We value your review as we always strive hard to do better on your next stay. We hope we could make it up to you. Thank you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room was little bit small but was OK, There was no Inrernet at that time but they were still fixing it.Nice Hotel.Very clean and staff is very accommodating.Will surely come back..Just was sad that the Mall was still not open.
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Date of stay: November 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GoHotelsph, Hotel Operations at Go Hotels Tacloban
Responded Nov 25, 2019
Thank you so much for your kind words, Aysman28! We really appreciate you taking the time out to share your experience with us. And we also wanna thank you for your patience and kind understanding with regards to our WiFi and the size of our rooms. We’re so happy you loved your stay with us and can’t wait to have you back at our hotel. It is our pleasure to continue providing great service to awesome guests like you. With much Appreciation, Rosee Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is very recommended especially to those who will take off from airport of tacloban and then going to robinson. Its a place to rest and easy to go because its near to robinson. And its so nice and quite awesome bedroom there.
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Date of stay: March 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GoHotelsph, Hotel Operations at Go Hotels Tacloban
Responded Oct 29, 2019
Thank you so much for your kind words, Mr. Roman We really appreciate you taking the time out to share your experience with us. It is through feedback such as yours that we are able to maintain the quality of our service. We hope we will have the pleasure of serving you again soon. With much Appreciation, Rosee Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thank you for accommodating me even if i checked-in almost 2 hours ahead of regular check-in time. I had a comfortable sleep prior to deployment which i badly needed before working from 5am to 10pm on the following day...
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Date of stay: October 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GoHotelsph, Hotel Operations at Go Hotels Tacloban
Responded Oct 28, 2019
Dear Ms. Christine, Thank you for the kind words! We’re so happy you loved your stay with us and can’t wait to have you back at our hotel. We’d love to continue providing great service to awesome guests like you. With much Appreciation, Rosee Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Employees were approachable and polite. Clean and comfortable except hallways because it's not well-ventillated. Small room but tidy and comfortable, only that water is hot during mid-day. Just a step away from a mall so conveniently a great place to stay.
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Date of stay: October 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GoHotelsph, Hotel Operations at Go Hotels Tacloban
Responded Oct 9, 2019
Dear Ms. Shyrel, We really appreciate you taking the time out to share your experience with us. It is through reviews such as yours that we are able to maintain the quality of our service. We are glad to receive your positive comments about our courtesy services provided by our staff. Our team will be pleased to know they had a role in making your stay with us a memorable one. I will be sure to share your compliments with them. We’re so happy you loved your stay with us and can’t wait to have you back at our hotel. We’d love to continue providing great service to awesome guests like you. With much Appreciation, Rosee Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice and spacious room comes with a affordable rate. Staff were very accommodating always willing to assist. Internet is OK, rain shower was wonderful and overall experience was AMAZING!!! and guess what it is near to a Mall.
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Date of stay: September 2019
Value
Location
Service
Trip type: Traveled on business
Room Tip:get the rooms near the elevator or stairs to avoid a long walk.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from GoHotelsph, Hotel Operations at Go Hotels Tacloban
Responded Sep 11, 2019
Dear aysman28, Thank you for the great review! We’re so happy you loved your stay with us and can’t wait to have you back at our hotel. We’d love to continue providing great service to awesome guests like you. With much Appreciation, Rosee Hotel Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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