Need help with golfing tee times? Very helpful staff. The hotel has 18 golf courses they work with and guests only pay for cart fees. We took advantage of this and saved a couple of hundred dollars. Play Arrowhead!
I really enjoyed my stay. I wanted to get away for some me time and I had such a relaxing time. Hotel was everything that I expected and more! I will definitely return. The staff was very polite and helpful.
This may be part of Hilton’s Grand Vacations, but it certainly is NOT up to Hilton’s standards. Furniture and beds were missable and completely uncomfortable. The only positive note on the room, is the oceanfront view. The “F&B” options were almost non-existent and shouldn’t be listed as amenities. The pools are SOOOOO small they should be called bathtubs. Speaking of tubs.... disgusting!! STAFF- I was completely amazed at how much the staff stood around texting every-time I observed them. I witnessed housekeepers and security sitting in the hallways taking breaks. Security,.. now there’s a joke! All the exterior doors do NOT have any controlled access which means ANYONE could come in at any hour with access to all floors. Maintenance - never showed to fix items. I have never been in a hotel where 1/2 of the light switches and outlets don’t work .I could give you a punch list half a mile long of other sub-standards items here. Where’s the managers? Hotel mangers should always walk the property, greet the guest and look for ways to improve the overall experience. The ONLY team that exceeded expectations was the bell staff. They hustled, were always courteous and friendly !…
Apparently this Hilton Hotel has a mandate to make sure all guests get their steps in! The process set up to gain access to the hotel is elaborate with doors locking at different times so that you can't figure out how to get in to the hotel, how to get out to the pool, how to get on the beach, how to get back from the beach. No signs are hung, so you never know which door to try when. Sadly, this does not help with social distancing, or ADA guidelines.
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