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Extended Stay America - Pittsburgh - Carnegie

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Traveler (53)
Room & Suite (56)
Dining (2)

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About

#1 of 1 hotels in Carnegie
Location
3.9
Cleanliness
3.9
Service
3.8
Value
4.0
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Self-serve laundry
Parking
Wifi
Vending machine
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Room features
Air conditioning
Kitchenette
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
Languages Spoken
English
Hotel links
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172Reviews1Q+A37Room tips
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misty d wrote a review Jan 2023
1 contribution
This place is a complete and utter joke. I checked in Aug 2022. I was paying on time weekly with no issues. I ended up having open heart surgery 11/15/2022. My husband was unable to work due to having to take care of me as I could not be left alone. We got behind on paying bc of this. We offered a payment plan to the hotel. They denied it. It wasn't going to be a lot at first but we wanted to pay and continue our stay. We were pretty happy. They kicked us out 12/9/2022. I had just had open heart surgery and was unable to lift anything over 10lbs and could not drive. We had to rent a uhaul van to get our stuff out including a power recliner I could not help lift. This was ridiculous. My husband got it done. The Assistant Manager Leslie washed my king size comforter for me in the hotels washer and dryer to save me a trip to the laundromat after surgery. A lot of good that did. I asked her not to use bleach and she did and it was absolutely ruined. It smelled so bad with bleach I asked my husband to get rid of it. I am highly sensitive to bleach. She asked me not to tell anyone she washed it so I didn't bc she could get into trouble. At this point, who cares. She did not offer to replace it and it was ruined. No longer made and I am out $200 and a comforter. I would like to know what kind of hotel kicks out a guest after they had open heart surgery. UNPROFESSIONAL!!! NO compassion either. I am disgusted. The reservation was in my husbands name. So I made a reservation at the Pittsburgh Airport Extended Stay. I checked in 12/9/2022 and the manager Robert was nice and accommodating. I paid for the week in advance over $500.00. My husband unloaded all of our stuff. It was a lot. Plus me and a cat. I put all the food and my insulin that I take as I am dependent on it in the fridge. The fridge did not feel cold, so I set it to the coldest setting. We went to bed exhausted as I am still in the recovery phase from surgery. The next am, we get up, I grab a drink and it is worst than room temperature. Everything was warm. Including the insulin. We tell the manager and he says, I will have the fridge swapped out. Okay great.Well 20 mins later he knocks on the door with another young lady (Tonya, super sweet girl) and says we have a problem. You gotta go. Bc my husband left Carnegie with a pretty substantial balance, we were being kicked out yet again. This reservation was in my name so I was frustrated. What does his balance have to do with me? He gave us an hour and a half to leave. We had to rent another uhaul van to get our stuff out. I am not cleared by my surgical team to drive at this point and I had to drive our car bc we needed the van and my car to get everything out. Seems a bit unfair to do to a heart patient. And it was cold out. My husband managed to get it all packed and out of the room to the manager Roberts liking and on time. Jerk. My husband advised him of the insulin issue to which he responded call Corporate. My husband also advised him that we had a package coming from Macys and he said he would accept it and call me when it arrived. Lies, he rejected the package and it was returned to Macy's and I had to await a refund. I called corporate 12/12/2022 and was advised the district manager would be calling me as well as the insurance company to get me reimbursed for the insulin. I called every few days and was given the same response they would call. It's been over a month. I finally was told over a week ago that since my husband had a balance at Carnegie that they would not be replacing my insulin. One reservation on one name has ZERO to do with another reservation under my name or my insulin. So, now tomorrow I will be contacting an attorney to help me file a lawsuit against this god awful hotel chain. Do yourself a favor and spend more money to stay at a nicer more professional place. Absolutely disgusted with how this was all handled. Especially my insulin that is LIFE SUSTAINING medication. Sam and Jackie truly amazing. The rest, LOL. Not even close. Let's kick out a heart patient. :(
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Date of stay: August 2022
Location
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Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Pittsburgh - Carnegie
Responded Jan 17, 2023
Dear mistyd597, Thank you very much for staying with us and taking the time to provide a review. You have our sincerest apology that we did not provide you with an outstanding stay, and we hope you will consider revisiting with us again for the hospitality you deserve and for which we are known. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CRYSTAL V wrote a review Dec 2022
I had a long term stay and I enjoyed the experience, the hotel was very clean and my room was nice and comfortable. I absolutely Love all of the staff, the housekeepers and maintenance went above and beyond when I had ankle surgery and Leslie and Sam are my favorites, they were very kind and compassionate! Great Customer Service Overall, I definitely recommend staying here and the price is very reasonable compared to other hotels! :)
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Date of stay: May 2022
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Heather L wrote a review Nov 2022
Canonsburg, Pennsylvania1 contribution
Our company came in from Cleveland 2 months ago. We are still here! Our hotel experience has been great. The rooms are clean. The staff is great. The location couldn't be more convenient. Leslie is the manager. She has created a wonderful culture among her staff that is noticeable to us patrons. Every one is so helpful. We have stayed in many places throughout the country. This is hands down the best overall experience. If you are going to be away from home for an extended period of time, or just getting away for a few days, check this place out. All of our employees are pleased with the service and accommodations. Thank you Leslie & staff for all of the hospitality and great service!
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Pittsburgh - Carnegie
Responded Nov 12, 2022
Dear HeatherlG3323IA, we are flattered by your very kind review of Extended Stay America. Team members like Leslie is a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dominic L wrote a review Oct 2022
18 contributions4 helpful votes
My wife and I stayed here for two nights while I was in town for work, and it was so nice! The kitchen with a full fridge was such a nice perk! The room was comfortable, I got a great night's rest, and the staff was very friendly and welcoming! Jackie in particular went above and beyond to make our stay great and memorable! Thank you, Jackie, for everything! Highly recommend!
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Date of stay: September 2022
Rooms
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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cincytravelgirl wrote a review Sep 2022
Cincinnati, Ohio20 contributions19 helpful votes
It was good for what we needed but nothing spectacular. Very dated and worn. The outlet that the lamps between the beds is supposed to plug in to was damaged. Chunks of plastic missing. Wasn’t sure the carpet was super clean. Counter top in bathroom showed wear. The beds were clean and comfortable, the towels were clean, the plumbing all worked. It was quiet. Front desk help was super nice. We just needed a basic overnight place, it delivered.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Pittsburgh - Carnegie
Responded Sep 18, 2022
Dear cincytravelgirl, thank you for being our guest and reviewing our hotel. We're glad you enjoyed most of your stay, and we appreciate you pointing out specific items you loved and areas where we can improve. Furthermore, we agree that some areas within the hotel are beginning to show their age. Still, regardless, until we have plans for renovating, we aim to provide a clean and well-maintained accommodation for our guests. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We appreciate your patience, and we sincerely apologize for the inconvenience. We look forward to the opportunity to welcome you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AldenB wrote a review Aug 2022
Pittsburgh, Pennsylvania1 contribution
Top notch place with a great staff, convenient amenities and a home away from home feel. The rooms are tidy and efficiently laid out/stocked. The staff is friendly and attentive and as with the best places when it comes to those of us who travel frequently, you hardly notice their hard work unless you need something on the spot. The hotel is clean, quiet and conveniently located mere minutes from all that the Pittsburgh area has to offer (which admittedly isn't much, sorry "yinsers.") The prices are very reasonable, especially considering the rooms provide many of the comforts of home right on down to being (very) pet friendly. Highly recommend for anyone traveling on a budget or just wanting a place to be able to cook your own dinner. You can't put a price tag on that for anyone with a job or circumstance requiring frequent travel. We'll be back.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Pittsburgh - Carnegie
Responded Aug 8, 2022
Dear Aldon423, it is a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments encourage all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city. Sincerely Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AKUTI K wrote a review Jul 2022
1 contribution1 helpful vote
We made a reservation several weeks in advance, called twice to confirm our reservation, and when we arrived they said they had overbooked and we actually had no where to stay. What?? It was 1am and we had a active and confirmed reservation and the staff had completely disregarded it and left us without a place to sleep. They didn’t even call or email us to let us know we would be having no place to stay. Not even an offer for compensation or a discount for a next stay. Nothing. They wanted us to contact a third party to get a refund. Unbelievably terrible. Upon request the front desk attendant checked surrounding hotels for rooms available. Do not recommend at all.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from ESA GM, General Manager at Extended Stay America - Pittsburgh - Carnegie
Responded Jul 31, 2022
Dear akutik, We are sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We regret you were unable to stay with us this time. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Upstate Mama wrote a review May 2022
9 contributions4 helpful votes
+1
The conditions of the property were horrible. The elevator had a sign that it was out of order for the weekend. The front desk person explained that it was a certification compliance issue-- this is a serious ADA issue-- an elevator is necessary for me. As we walked to our room, we were disappointed to notice the hallways smell of rotting trash and smoke. Our room was absolutely unhygienic. The mattress cover was blood-stained as was a pillow cover. There were nail clippings embedded in the carpet. There were dirty Q-tips, tooth flossers and tissues left by the previous occupant--which is especially concerning during the second year of a worldwide pandemic. There were clumps of dirt & hair in drawers. A clump of pubic hair was stuck on the wall of the bathroom. 2 towels had brown stains. There was no grab-bar in the shower. We did ask to have the room cleaned the night we arrived. We were not in the room much, but it never seemed to have been cleaned.
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Date of stay: April 2022
Cleanliness
Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from ESA GM, General Manager at Extended Stay America - Pittsburgh - Carnegie
Responded May 7, 2022
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leslie Brown wrote a review Feb 2022
1 contribution
Once again we spent our traditional VDay getaway here and enjoyed it immensely! We'll return again next year!❤️. The staff was pleasant and attentive to all our needs. We truly enjoyed our stay there and can't say enough good things about them!
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Date of stay: February 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Andrew F wrote a review Feb 2022
1 contribution
The staff was wonderful and the room was super clean. No complaints at all. The bed was comfy. The employees were very friendly and easy to talk to. I would definitely recommend coming here if you’re visiting the Pittsburgh area!
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Date of stay: February 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Pittsburgh - Carnegie
Responded Feb 13, 2022
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$87 - $118 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america pittsburgh - carnegie hotel carnegie, extended stay america carnegie, extended stay carnegie, carnegie extended stay
LOCATION
United StatesPennsylvaniaCarnegie
NUMBER OF ROOMS
116
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EXTENDED STAY AMERICA - PITTSBURGH - CARNEGIE $76 ($̶9̶5̶) - Prices & Hotel Reviews - PA, North America

Frequently Asked Questions about Extended Stay America - Pittsburgh - Carnegie
Which popular attractions are close to Extended Stay America - Pittsburgh - Carnegie?
Nearby attractions include Riley's Pour House (0.6 miles), Andrew Carnegie Free Library & Music Hall (0.7 miles), and Quantum Spirits (0.6 miles).
What are some of the property amenities at Extended Stay America - Pittsburgh - Carnegie?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Extended Stay America - Pittsburgh - Carnegie?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Extended Stay America - Pittsburgh - Carnegie?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Pittsburgh - Carnegie?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Pittsburgh - Carnegie?
Conveniently located restaurants include Carnegie Coffee Company, Bob's Diner, and Riley's Pour House.
Is Extended Stay America - Pittsburgh - Carnegie located near the city center?
Yes, it is 0.9 miles away from the center of Carnegie.
Are any cleaning services offered at Extended Stay America - Pittsburgh - Carnegie?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America - Pittsburgh - Carnegie?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Pittsburgh - Carnegie?
Many travelers enjoy visiting Point State Park (4.5 miles), Monongahela Incline (4.5 miles), and USS Requin (4.2 miles).
Is Extended Stay America - Pittsburgh - Carnegie accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.