Best Western Plus St. Louis West-Westport

12220 Dorsett Rd, Maryland Heights, Saint Louis, MO 63043-2408
Traveler (10)
Room & Suite (28)
Dining (2)

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Breakfast included
$89
Breakfast included
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$89
Fully refundable before Thu, Mar 28
Breakfast included
Only 1 left at
$79
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

3.5
#11 of 21 hotels in Maryland Heights
Location
4.3
Cleanliness
4.0
Service
3.8
Value
3.8
At the Best Western Plus St. Louis West-Westport in Maryland Heights, MO, you're sure to find great value and modern convenience. SureStay® Plus Hotels by Best Western are redefining affordable value through upgraded standards, consistent quality, and great service.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Wifi
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Highchairs available
Meeting rooms
Photo copier / fax In business center
Baggage storage
Non-smoking hotel
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Bath / shower
Seating area
Sofa
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Quiet
Business
Languages Spoken
English
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night

Location

12220 Dorsett Rd, Maryland Heights, Saint Louis, MO 63043-2408
Getting there
Somewhat walkable
Grade: 54 out of 100
54
Lambert-St. Louis Intl Airport
4.8 mi
Scott Air Force Base
33.6 mi
1 Attraction
within 0.75 miles
3.5
3.5 of 5 bubbles94 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Best Western Plus St. Louis West-Westport garners praise for its satisfactory value and comfortable amenities, with a significant number of travelers highlighting the clean rooms and complimentary breakfast. While the hotel's service and room experiences vary, with some guests noting issues with staff responsiveness and room maintenance, many appreciate the polite, helpful staff and comfortable beds. The hotel's location is frequently lauded for its convenience and easy access to local attractions, and despite some concerns about amenity functionality, the overall atmosphere and cleanliness of the hotel are generally well-received.
Location
Convenient
Atmosphere
Inviting
Rooms
Uncomfortable
Value
Satisfying
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
P888UZjeffl wrote a review Nov 2020
Naperville
3.0 of 5 bubbles
This is the former Drury Inn right off of I-270 and next to Edward Jones campus. The hotel is a little dated, but the room was clean and quiet. And reasonably priced.

However.......
1) First room I was given smelled like smoke (in a non-smoking hotel). They were unaware of this. How is that possible? Doesn't housekeeping clean the rooms and smell smoke?
2) Breakfast "bag" is OK, nothing exceptional, but I've had worse. A few more choices (fruit, for example) would be nice.
3) No coffee in the lobby. That's ridiculous. What hotel, especially with travel down dramatically, doesn't have coffee available in the lobby 24/7 (or, at least all morning).
4) Biggest concern is no Covid-19 protocol. Front desk person checking me in didn't wear a mask. Maintenance person didn't wear a mask. No one made the guests in the lobby put on a mask. "Corporate" says all staff must wear masks. Apparently, Corporate sent a "memo" but I guess staff is on their own to follow the guidelines/rules. Don't believe the website saying that they take guests' safety seriously.... doesn't appear that way.

I may give a SureStay Plus another chance somewhere, but I won't be back to this property. No masks, no business...
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Date of stay: November 2020
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tonia H wrote a review Sep 2022
3.0 of 5 bubbles
This seems like a newly built facility, but it has some of the old problems many are facing in today's climate. Pros: The check-in was nice, and the room was clean. Breakfast was good and the area was kept clean. Cons: Our room was not cleaned the next day. The GM said it was because lack of staff. The ice maker on the 4th floor was inoperable and dirty (black dirt on top.) The hallways could use a good vacuuming. The fitness room needs attention. No hand sanitizer, no wipes to wipe down machines after each use, water cooler did not work, a used Gatorade bottle was left on the floor. Dirty. Upon check-out we wanted to use the luggage rack, but the only one available was being used by housekeeping to carry supplies. Front door of facility should regularly be wiped down. Full of prints. Would recommend staff informing guests that their room may not be cleaned on a daily basis due to staff shortages.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
bmoore9009bm wrote a review Aug 2022
4.0 of 5 bubbles
Hotel was very accommodating. Our first stay was awesome literally had room service daily (without having to ask for it), new towels daily etc. I was displaced from the MO flooding and we had to check out due to my under booking of the room and we went elsewhere but came back for a second stay a few days later and it wasn’t exactly as awesome but not horribly bad either. So if you need someplace affordable and clean in Maryland heights this is a good spot
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Review collected in partnership with Best Western
Date of stay: August 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Laura P wrote a review Aug 2022
Columbia, Mo
Hotel's Favorite
5.0 of 5 bubbles
This hotel is either new or newly renovated. We stayed in a king room that was spotless and well-appointed. Everything worked, including the coffee maker, microwave, refrigerator and hairdryer. The AC was cold. The bed was comfortable as were the bed linens. I loved that the floors were luxury vinyl and not carpet. The bathroom with shower and tub was small, but quite adequate and very clean. The staff were cordial and responsive. As far as rooms in this area go, this was cheap at $103, including fees and taxes. It is convenient to the BJC Hospital West campus. I highly recommend the Best Western.
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Review collected in partnership with Best Western
Date of stay: August 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mobile11236409490 wrote a review Jul 2020
2.0 of 5 bubbles
We were not told ahead of arrival that the breakfast buffet is not available at this time. A sack breakfast was available for a substitute, which would have been fine, but they ran out before we got ours. We found out later that other area hotels are still offering hot breakfast "cafeteria" style so that cleanliness/safety are a first priority, but you still receive what you paid for. Also, we did not receive any clean towels, no one dumped our trash while we were there and nobody was working the front desk to ask for towels on day 2.
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Review collected in partnership with Best Western
Date of stay: July 2020
2.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
leogirlj wrote a review Aug 2022
+1
5.0 of 5 bubbles
After 9 hours on the highway from TX, we were more than ready to rest. Mina, at the front desk, was expertly & professionally handling an angry guest. Then, she courteously checked us in with a friendly smile. Our room was comfortable & had much more room than the Tru Hilton we stayed in last month for a similar price. The bathroom doesn’t have the long counter I like, BUT…check out the pics! Granite flooring & countertop, plus ceramic tile in the shower surround. The shower itself was a peaceful dream. Take notes Aloft & Tru Hilton! The bed was welcoming & my spouse was able to work comfortably. The pet fee was an add’l $10/night for our doggie & the location is close to the interstate. Hot breakfast was also a welcome site, offering biscuits, eggs, & meat choices! This will be our spot whenever we come to the STL.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
diyornalis wrote a review Sep 2022
1.0 of 5 bubbles
They put us to a room that had a cracked screen tv. When we informed the front desk about it, they said they will fix. But they never fix it. We talked to 3-4 different front desk people and still the tv didn’t fix so we were watching a show on a cracked screen. We checked out after 4 days and 3 nights and the tv didn’t get fixed. What is even more frustrating is that they charged us for the tv that we didn’t break. It was aggravating l having to let them know everyday of our stay there that our tv was broken. So watch out for this hotel, you’ll need to check the room first to see if something is broken and report it to them immediately. I feel that it is every guest responsibility to check the room first to make sure nothing is broke. Otherwise, you will be charged for things that’s broken that’s in the room. My family had a bad experience with this hotel. They are not taking care of their guests. The breakfast was awesome though.
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Review collected in partnership with Best Western
Date of stay: August 2022
3.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ActsofInSAMity wrote a review Jul 2022
2.0 of 5 bubbles
The facilities looked great. A modern renovated look with many amenities but a disappointing response from staff for a simple item made the place less appealing. Travelling with young children, we decided to splurge and get the suite. When it was time to give our kids a bath, one we noticed was missing, the screw top bathtub stopper. We looked to see if there is a rubber one tucked away in the shelves or around the sink area but nothing was found. I went down to the front desk to see if their maintenance team would have one or even a rubber stopper so we could give our children a bath. I was quickly told no. No explanation, no suggestion for an alternative solution, an no apology. I returned to our suite less enthusiastic and began having buyers remorse at booking this Best Western facility. We ended up plugging the drain with a towel so we can give our baby and toddler a bath.
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Review collected in partnership with Best Western
Date of stay: July 2022
3.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jamie Hansen, Owner at Best Western Plus St. Louis West-Westport
Responded Jul 28, 2022
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kathy A wrote a review Feb 2023
1.0 of 5 bubbles
Huge hateful black woman working in breakfast area treated me horibly. I am a white man in a wheelchair & first the trash can for coffee waste was 6-7 feet away from coffee area so I left sugar & creamer packages on counter next to coffee hoping the hint would get them to put trash container right next to coffee. Huge hateful black woman yelled at me. then when I went back for seconds of bacon, huge hateful black woman yelled at me that I had already had enough food. I ad taken normal portions & there was tons of bacon & cheese omlts left & hardly any people around. Maybe she wanted all the leftovers for herself & hated white men even if they are disabled.
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Review collected in partnership with Best Western
Date of stay: February 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brittany W wrote a review Dec 2022
2.0 of 5 bubbles
So, we have stayed at his property before it became Best Western Plus. The renovations are nice, but I can't say that for a lot of the other things in the hotel. Or say Most of the employees don't speak or say they don't speak or understand English. which was really frustrating. Our daughter was attacked by a little dog that seemed to be extremely noisy at during our entire 4 day stay. All we could hear is constant barking from this animal and the lady sitting with the animal seemed to have no control over it or she just didn't care because she was preoccupied with her own loud noise of some loud music she was listening to on her laptop. This little dog made it extremely hard for us to talk with the employees at the desk or even when we were trying to talk on our phones or with other people. One of the employees always went over and beyond to explain things to us and to help us when needed. It was just a really bad inconvenience with the constant barking of this little dog and the staff seemed to allow the dog and the owner to do whatever they wanted. Very bad business decision to allow that type of disturbance while trying to handle business. My daughter is still talking about the incident with the dog running up on her and barking and snapping at her feet while nobody at the desk or the owner I guess did anything at all. We also watched the animal urinate all over the place and the owner just let it and didn't even clean up after the animal. My concern was thinking what if somebody slipped or fell due to this animal bad training habits? Then one or two evenings we watched the same lady who claimed the dog was hers cut up dog food on the same counter they served us breakfast and didn't even clean up behind herself. I really understand trying to be accommodating, but this was utterly ridiculous. We had to ask for them to move our room because all we could hear is this dog barking all night past what most places would call quiet time. Beautiful Hotel but ugly environment. Alot of rude employees at the desk and at breakfast time and not enough employees that we could communicate with due to the language barrier. Only good thing about our stay is when we finally left and headed to our next destination .
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Date of stay: December 2022
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PRICE RANGE
$99 - $138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
drury inn & suites westport-st. louis hotel maryland heights, drury inn and suites westport-st. louis, drury inn maryland heights, drury maryland heights
FORMERLY KNOWN AS
Drury Inn & Suites St. Louis Westport
LOCATION
United StatesMissouriSaint LouisMaryland Heights
NUMBER OF ROOMS
125
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

BEST WESTERN PLUS ST. LOUIS WEST-WESTPORT $98 ($̶1̶0̶4̶) - Updated 2024 Prices & Hotel Reviews - Saint Louis/Maryland Heights, MO

Frequently Asked Questions about Best Western Plus St. Louis West-Westport
Which popular attractions are close to Best Western Plus St. Louis West-Westport?
Nearby attractions include Escape Challenge St. Louis (0.3 miles).
What are some of the property amenities at Best Western Plus St. Louis West-Westport?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness center.
Which room amenities are available at Best Western Plus St. Louis West-Westport?
Top room amenities include air conditioning, a refrigerator, and blackout curtains.
What food & drink options are available at Best Western Plus St. Louis West-Westport?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Best Western Plus St. Louis West-Westport?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus St. Louis West-Westport?
Conveniently located restaurants include Syberg's Westport, Bandana's BBQ - Maryland Heights, and O'Fallon Brewery.
Are there opportunities to exercise at Best Western Plus St. Louis West-Westport?
Yes, guests have access to a fitness center during their stay.
Are any cleaning services offered at Best Western Plus St. Louis West-Westport?
Yes, self serve laundry and a washing machine are offered to guests.
Are pets allowed at Best Western Plus St. Louis West-Westport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Plus St. Louis West-Westport offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Best Western Plus St. Louis West-Westport?
Many travelers enjoy visiting Payne-Gentry House (3.4 miles).