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Staybridge Suites Jackson, an IHG Hotel

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Traveler (49)
Room & Suite (38)
Videos (1)

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About

#15 of 17 hotels in Ridgeland
Location
4.5
Cleanliness
4.2
Service
4.3
Value
4.3
Situated just north of Jackson in the scenic town of Ridgeland, the Staybridge Suites® Jackson is surrounded by limitless activities. The scenic Natchez Trace Parkway offers beautiful views & opportunities for hiking, biking and camping and if you're looking for shopping the hotel is also near the Northpark Mall & the Renaissance at Colony Park. Plus our hotel is a short drive to downtown Jackson. Every suite in our Jackson, MS hotel features a kitchen with stove top, full size refrigerator, microwave, dishwasher, and all cooking and eating utensils. In-room entertainment is sure to please with flat panel TVs and upgraded options like HBO. From the stylish accommodations to the friendly service, the Staybridge Suites® Jackson is sure to exceed your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Parking
Wifi
Breakfast available
Breakfast buffet
BBQ facilities
Convenience store
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Refrigerator
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English
85Reviews2Q+A14Room tips
Traveler rating
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Tim W wrote a review Mar 2023
Kirksville, Missouri102 contributions34 helpful votes
Hotel's Favorite
After problems at the Holiday Inn Express in Canton, the owner of this hotel welcomed us to his place. He was very accommodating in helping us complete our travels. The room was large and clean. The hot breakfast was good.
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Date of stay: March 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Rachel N wrote a review Sep 2021
1 contribution
The front desk ladies were absolutely lovely! I am a travel nurse. I spent an afternoon calling around to numerous hotels looking for a place to stay for an assignment I took in Jackson. Due to Hurricane Ida, there were very few rooms available throughout all the hotels in the Jackson metro area. I called the Staybridge and the front desk lady was so sweet. I told her I was a travel nurse, she got me booked for a great rate right away. Upon arriving, the same sweet front desk lady cheerfully told me she booked me a room on the first floor just across from the laundry room. And since I planned to stay for at least a month, I asked if I could be charged for the room by the week. They were very accommodating with me. As I got myself settled in, I attempted to pull out the bottom drawer of the chest of drawers to put my clothing into it. But, the facade of the drawer came off and I couldn't put it back on. I told the front desk that it had come off and asked if the maintenance guy could possibly glue it back on or switch out a drawer or something. I was not at all trying to be a bother. The lady said she would notify maintenance and it would be taken care of the next day since they have already left for the evening. The next day, the maintenance man came and replaced the entire chest of drawers. He even brought in a vacuum to clean up behind him. He returned 5 minutes later with a replacement larger, newer flat screen TV. He told me that he noticed the TV in my room was an old one, so he was nice enough to upgrade it for me. Such a nice guy! The room was very clean and spacious. The kitchenette was really handy to have and it has a full-sized fridge. The breakfast each morning is complimentary and has plenty to choose from. There's also a small fitness room with cardio equipment options. All of the staff are so nice and helpful to answer all of my questions. My job ended up sending me to another city to work and I only stayed at the Staybridge for one week, but I loved it so much, I was really upset when I had to leave.
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Date of stay: September 2021
Rooms
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRP05 wrote a review Aug 2021
DFW2 contributions
Filthy! Not a family hotel! Dirty everything! Wallpaper falling off walls in buffet areas and mold on the wall. Heavily stained sleeper sofa mattresses. Smelled! Interesting parking lot business activity. The worst hotel we have stayed!
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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cemclellan wrote a review Jul 2021
Austin, Texas75 contributions10 helpful votes
Definitely not up to Staybridge standards Difficulty checking, person on desk got my name wrong, which interfered with my ability to login to the WiFi. Once I did get logged in, the network kept kicking me off. Hard to get any work done that way. First floor and lobby are in rough shape. Lots of fans trying to dry things out. The room was only marginally clean.
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Date of stay: July 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Amanda B wrote a review Feb 2021
1 contribution
This place is disgusting!!! The room had barely been cleaned. The furniture is old, torn and stained. Like equivalent to something you’d see next to a dumpster. It smelled horrible. The staff at the desk was rude and unwelcoming. Don’t stay here. Go across the street to the Madison county side and stay at one of those hotels.
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Date of stay: February 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Thomas Brown, Owner at Staybridge Suites Jackson, an IHG Hotel
Responded Feb 23, 2021
Dear Guest, Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites JACKSON. I would like to start by apologizing to you for the inconveniences you faced during your stay. Please be assured that we take your review very seriously and we will be addressing your feedback with all our team members and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 601-260-9190 or tombrown49@live. Sincerely, Thomas Brown General Manager 601-260-9190
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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txump wrote a review Nov 2020
Fort Worth, Texas227 contributions114 helpful votes
I just left. Just now after being checked in for only 3 hours. The whole hotel smells like something rotten. There are stains on the chairs in the rooms (sexual? Looked like it). The smoke alarms had been ripped from the wall in my room and wires just dangled. The entire hotel is filthy. The lady at the front desk seemed bothered at check in and didn’t offer our money back when we told her we were leaving. There’s some kind of drippy stains running down the elevator wall. Speaking of walls, they are thin! Once the person checked in to the room above us and we could hear every step he took, that was it. Oh! And the sheets are scratchy. We immediately took a shower at our next hotel because we felt so dirty just from being inside this one. Stay far away from this place.
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Date of stay: November 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Thomas Brown, Owner at Staybridge Suites Jackson, an IHG Hotel
Responded Nov 28, 2020
Dear Txump, Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites JACKSON. I would like to start by apologizing to you for the inconveniences you faced during your stay. Please be assured that we take your review very seriously and we will be addressing your feedback with all our team members and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 601-260-9190 or tombrown49@live. Sincerely, Thomas Brown General Manager 601-260-9190
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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samgraham wrote a review Oct 2020
Wichita Falls, Texas141 contributions94 helpful votes
+1
First, I have to say I am a Platinum Elite member of Rewards Club. I stayed in this property from Sunday 18 October to Thursday, 22 October, I was kind of surprised by the way this particular property did business. All of the signage from pre-pandemic days were up telling how light housekeeping was accomplished Mon-Friday daily ... making beds, emptying trash and replacing towels daily. Not until Monday evening came around did I find out none of this was done. You put dirty towels out by the door daily .. they would be picked up and you had to go to the front desk to get new ones ... no one mentioned this. The trash had to be put at the front door if you wanted it dumped...it got picked up one day out of four. I was in room 209 ... the furniture was old and extremely dirty. The green chair in the room had a mismatched back cushion and had stains all over it. It was nasty and needed to be removed/replaced. The coffee table in the front room of the suite consisted of two end tables pushed together ... they were light wood and there was an old dark wood cabinet that held the ancient Phillips “flat screen” television. The back was off the remove in both the front room and the bedroom. The couch in the front room was overtly dirty complete with stains. The bathroom had obvious dirt and hair in every corner of the room. The tub/shower had pubes from the last guest in the tub. There was a common soap, shampoo, conditioner holder — nasty for COVID-19 days that had soap film on it. Bottom line, there was no hot food, the coffee in the pot was made once a day and left behind the desk. The entire property needs to be updated as it was more like a lower level hotel than an IHG property. Very, very disappointing. The American flag on the pole in the front of the property had been allowed to essential rot on the pole...not very patriotic while capturing the spirit of this Staybridge Suite property. Bottom line, I wouldn’t stay here again. The bed was clean and comfortable.
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Date of stay: October 2020
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Room Tip: Recommend you spend the same kind of money for a quality hotel at one of the many in the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Thomas Brown, Owner at Staybridge Suites Jackson, an IHG Hotel
Responded Oct 23, 2020
Dear Mr Graham, Thank you for choosing Staybridge Suites and for taking the time to provide feedback about your experience at Staybridge Suites JACKSON. I would like to start by apologizing to you for the inconveniences you faced during your stay. I will be sharing your review not only with our team here at the hotel but with our owners as well so we can fully address all your comments and make the needed improvements and changes. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 601-260-9190 or sbsacksonms@lbapoperties.com. Sincerely, Thomas Brown General Manager 601-260-9190 sbsacksonms@lbapoperties.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carla R wrote a review Nov 2019
40 contributions51 helpful votes
The hotel was a usual Staybridge Suite with all the amenities you would expect. The evening social is always a super plan, however it would be great if they could label the food with common allergens. Travelling with two people who cannot eat gluten free food it is often a guess and see approach, which isn’t the best. The same for breakfast, we had no idea what cereals we could eat so had to stick primarily to eggs and cheese. In the uk everything has to be labelled, I can’t wait for that to come over here.
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Date of stay: November 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Thomas B, General Manager at Staybridge Suites Jackson, an IHG Hotel
Responded Nov 29, 2019
Dear CarlaR1930, That your for your review of your stay here at our Staybridge Suites in Ridgeland MS, we really do appreciate it! I will be sure to share your comments with IHG about labeling foods served in their hotels her in the US as they do in the UK. Sincerely, Tom Brown, GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nikki Landry wrote a review Oct 2019
6 contributions
+1
Arrived at hotel on 10/11/19. The biggest spider I have ever seen in my life (besides a pet store) was in my bathroom, and it was alive. The spider was almost as big as my hand and had hair on it. Seriously. The front desk staff were very helpful and immediately tended to the problem. Went to watch TV, it was broken. Went to lay in bed and close the doors, they would stay closed. My bathroom door wouldn’t stay open. I Walked out of my room Sunday morning to dead roaches. I was charged OVER $240 a night for this. Our team mates were charged $119 a night because they booked earlier than I did. (One parent did say she had small spiders in her room as well as her bed). When the manager called me to discuss this, he seemed unfazed and said, well, I take one night off your stay.... I didn’t sleep for 2 nights because I was terrified of the spider issue, I’m an IHG member, and my room was overcharged for 2 nights and he took off one night. I’m highly disappointed and would never recommend this hotel. The location is great, close to restaurants. But unless you like spiders and roaches, don’t stay here.
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Date of stay: October 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Thomas B, General Manager at Staybridge Suites Jackson, an IHG Hotel
Responded Oct 29, 2019
Dear Nursenikki337, Thank you for your review and please know that we have addressed all your comments to ensure we do not have this to happen again. Sincerely, Tom Brown, GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ecdreamz wrote a review Aug 2019
Los Angeles,CA28 contributions63 helpful votes
Great Breakfast! Clean rooms, bathrooms, and comfortable beds. Location felt safe and quiet at night. We had a one night layover on our road trip and was very satisfied with the accommodations. Great value for the price.
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Date of stay: August 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Thomas B, General Manager at Staybridge Suites Jackson, an IHG Hotel
Responded Aug 28, 2019
Dear Ecdreamz, Thank you for much for your review of your stay here at our Staybridge Suites in Ridgeland MS, we really do appreciate it! We will be sharing your gracious comments with all our team members as they love hearing back from our guests. We look forward to seeing you again soon. Sincerely, Tom Brown, GM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$116 - $142 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
staybridge suites jackson hotel ridgeland, staybridge suites ridgeland
LOCATION
United StatesMississippiRidgeland
NUMBER OF ROOMS
92
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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STAYBRIDGE SUITES JACKSON, AN IHG HOTEL $102 ($̶1̶1̶9̶) - Prices & Reviews - Ridgeland, MS

Frequently Asked Questions about Staybridge Suites Jackson, an IHG Hotel
Which popular attractions are close to Staybridge Suites Jackson, an IHG Hotel?
Nearby attractions include Northpark (0.7 miles), Fitzgerald's at the Hilton Jackson (0.3 miles), and Tougaloo College (0.7 miles).
What are some of the property amenities at Staybridge Suites Jackson, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Staybridge Suites Jackson, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a refrigerator.
What food & drink options are available at Staybridge Suites Jackson, an IHG Hotel?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Staybridge Suites Jackson, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Staybridge Suites Jackson, an IHG Hotel?
Conveniently located restaurants include Drago's Seafood Restaurant, MM Shapley's Restaurant, and The Bulldog.
Are there opportunities to exercise at Staybridge Suites Jackson, an IHG Hotel?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Staybridge Suites Jackson, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Staybridge Suites Jackson, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Staybridge Suites Jackson, an IHG Hotel offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to Staybridge Suites Jackson, an IHG Hotel?
Many travelers enjoy visiting Boddie Mansion (Tougaloo Mansion House) (0.7 miles) and Fountainhead (4.9 miles).