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Extended Stay America - Chicago - Schaumburg - I-90

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Traveler (9)
Room & Suite (30)
Dining (2)

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About

#1 of 1 condo in Schaumburg
Location
3.8
Cleanliness
3.4
Service
3.3
Value
3.3
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Non-smoking hotel
Laundry service
Self-serve laundry
Parking
Wifi
Vending machine
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Room features
Air conditioning
Kitchenette
Microwave
Refrigerator
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
Hotel links
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94Reviews0Q+A22Room tips
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elena w wrote a review Oct 2020
8 contributions1 helpful vote
After staying at this hotel for one night I got multiple bed bug bites all over my back and shoulder. When I called the hotel to tell them about it I received no empathy or solution for this horrific event. Instead I got yelled at and talked over by the assistant manager that BLAMED ME for what happened. He completely dismissed what happened to me and didn't believe anything I was saying. Horrible customer service. Not to mention the room smelled musty and like smoke. STAY AWAY from this hotel.
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Date of stay: September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Chicago - Schaumburg - I-90
Responded Oct 7, 2020
Please accept our apologies for the concerns outlined in your feedback and for the minimal concern displayed by our staff. We take comments such as this seriously, so we thank you for providing the information. We have procedures in place to make sure we do not have problems such as this, and while we feel this was an isolated event, we will certainly have the room thoroughly inspected and treated as a precaution. Thank you for your feedback. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Saul C wrote a review Jun 2020
Chicago, Illinois1 contribution
The staff meets and exceeds my expectations. They always greet you when you walk in the door. Extremely clean at this period of time during the pandemic. The housekeeping staff is very accommodating and maintenance handled an issue in an extremely timely fashion.
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Date of stay: May 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at Extended Stay America - Chicago - Schaumburg - I-90
Responded Jun 24, 2020
Thank you for staying at Extended Stay America and for writing about your enjoyable experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. We have elevated our protocols in regard to cleanliness, keeping the safety of our guests and associates in mind. Your compliments will be shared with our entire team. It was a pleasure hosting you, and we hope to do so again the next time you are in our city. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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michelep1488 wrote a review Apr 2020
Elgin, Illinois1 contribution
I am totally impressed by the staff. With everything that's going on in the country right now, they have remained , kind, understanding and very professional! I would definitely recommend this location to friends, family and business associates.
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Date of stay: April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at Extended Stay America - Chicago - Schaumburg - I-90
Responded Apr 22, 2020
Dear michelep1488, Thank you for taking the time to share your review and recommending our Extended Stay America. The needs of our guests are indeed our top priority, and we are delighted to have surpassed your expectations with our outstanding service. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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italyjay wrote a review Dec 2019
Wichita Falls, Texas58 contributions19 helpful votes
I usually prepare for the worst when staying at these hotels before getting disappointed. These Extended Stay, however, was a pleasure to stay at, so much so that when I was sent back in a few weeks I stayed there again!!That's right, I stayed at the same Extended Stay TWICE!! That is something that I have never done before. Let's start with Jim the manager. He has done an excellent job of hiring staff that are empathetic, caring and efficient. Our favorite front desk personnel were Becky and Sayid. They always seem to have a genuine smile on their faces and took a personal interest in myself and my family, my family travels with me on prolonged assignments. The hotel is exceptionally clean thanks to Euclid and the rest of the cleaning staff. No bugs were found during our stay
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at Extended Stay America - Chicago - Schaumburg - I-90
Responded Dec 12, 2019
Dear Guest, Thank you for choosing Extended Stay America once again and for recommending us to future travelers. It’s a pleasure to know you were impressed by the service provided by our courteous staff and enjoyed our spotless accommodations. We will be sure to share your compliments with the associates you mentioned for taking good care of you. We appreciate your business and look forward to welcoming you all back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BAL wrote a review Sep 2019
Acme3 contributions1 helpful vote
The customer service that was received during my two night stay at this hotel was unsatisfactory. The front desk attendant seemed to be in some sort of drug induced state duding the check in process. The room was a bit damp and smelled as if it had been closed up for quite some time. During the check out process, due to a problem on their end I was left on the receiving end of an over $300.00 mistake that they were not willing to make right. I would suggest staying in one of the other dozens of hotels in the area and avoid and awkward and foul smelling situation at this hotel.
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Date of stay: August 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Hotel Management at Extended Stay America - Chicago - Schaumburg - I-90
Responded Oct 2, 2019
Dear BAL212, Thank you for bringing your concerns to our attention. We take these matters very seriously and will take the necessary actions to ensure your concerns are properly addressed. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tim M. wrote a review Nov 2018
Nashville, Tennessee9 contributions
Excellent stay Becky, the night clerk when I checked in, was very nice, helpful and professional. I would definitely recommend this place to my friends. The hotel was clean, affordable, and very prompt with my requests
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Date of stay: October 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from 00esa, Manager at Extended Stay America - Chicago - Schaumburg - I-90
Responded Nov 7, 2018
TIm, thanks for choosing Extended Stay America on your trip to our city. It is a sheer pleasure to know you liked well-maintained property and that our excellent service made your stay a comfortable one. Your review along with the recommendation is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John D wrote a review Sep 2018
19 contributions46 helpful votes
Right off I-90, near supermarket and plenty of restaurants. We stayed a week, and it was great to have a kitchen -- used mainly microwave and fridge, with the hotel's free dishes. Solid hotel staff. Coffee at 6. Close to residential neighborhood that was good for my morning walks. Highly recommend.
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Date of stay: September 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from 00esa, Manager at Extended Stay America - Chicago - Schaumburg - I-90
Responded Sep 18, 2018
John, we are delighted you had an excellent stay at Extended Stay America. It’s great to know you all were impressed with your fully-equipped room and that you loved our ideal location. Thanks for the nice feedback, and we look forward to your next visit. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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chantay j wrote a review Aug 2018
1 contribution1 helpful vote
My check-in date was 8/14/2018, which the room was reserved four days before the actual check-in time. When I entered the room I was very shocked at what I saw. The room was not clean at all with food on the bed covers & headboards, the microwave & refrigerator was so dirty (inside and out) that I was afraid to use it, personal items from previous guests were laying around the room, the bathroom sink & surrounding areas were terrible and let's not forget the so called kitchen area that was unexplainable. Upon speaking to the person on duty and him viewing the room, I noticed that he was shocked as well. The young man kept apologizing for the room being dirty and unsanitary with stating that this usually doesn't happen. I asked for towels and cleaning products so that I
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Date of stay: August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from 00esa, Manager at Extended Stay America - Chicago - Schaumburg - I-90
Responded Aug 17, 2018
Chantay, we sincerely apologize for falling short of your expectations and for not providing you with a clean stay. This is not the impression we like our guests to leave with. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure this problems don’t happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Qusai H wrote a review Aug 2018
Minnesota51 contributions16 helpful votes
One of the best Extended Stay Hotel location. Room very super clean and kept ready for us. Front desk was very welcoming and helped us with all amentites required in room. Very nearly located to I-90 highway and good food location and
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Date of stay: August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from 00esa, Manager at Extended Stay America - Chicago - Schaumburg - I-90
Responded Aug 10, 2018
Qusai, thank you for taking the time to review your stay at Extended Stay America. We’re delighted to know our location was convenient for you and that you were pleased with your well-maintained room. On behalf of everyone here, we invite you to stay with us again the next time you visit Schaumburg. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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beatricebelle wrote a review Aug 2018
Upper Midwest46 contributions15 helpful votes
We needed a place to get off the road for the night. Lynn was excellent. The first room we were assigned smelled like cigarette smoke and Lynn quickly assigned us another. The room was adequate and clean. Beds were comfortable. Breakfast includes, 3 types of pre-wrapped muffins, 3 kinds of granola bars and 3 varieties of oatmeal. Coffee and hot chocolate were also available. There is no access to an ice machine at all.
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Date of stay: August 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from 00esa, Manager at Extended Stay America - Chicago - Schaumburg - I-90
Responded Aug 3, 2018
Thank you for sharing the specifics of your stay with us. We’re glad to know Lynn was able to accommodate you and resolve the issue to your satisfaction. Please know every room in our hotel has a full-size refrigerator which includes ice trays for our guests' convenience and that is why we do not have an ice machine on our property. We hope to have the pleasure of welcoming you again to provide you with a much better experience. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Schaumburg area.
PRICE RANGE
$62 - $77 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
schaumburg extended stay, extended stay schaumburg
LOCATION
United StatesIllinoisSchaumburg
NUMBER OF ROOMS
128
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EXTENDED STAY AMERICA - CHICAGO - SCHAUMBURG - I-90 $63 ($̶7̶0̶) - Prices & Condominium Reviews - IL