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Palma Real Hotel & Casino

Ave 9 Sabana Norte 200 Metros Norte del ICE, San Jose 01005 Costa Rica
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Traveler (200)
Dining (41)
Room & Suite (15)

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About

#15 of 78 hotels in San Jose
Location
4.0
Cleanliness
4.2
Service
4.2
Value
3.9
The Hotel is just a 5 minute walk from San Jose center, the capital of Costa Rica, and only 15 minutes by car from Juan Santamaria International Airport. Furthermore, it provides easy access to the main business, shopping and leisure areas in the capital. In 2010 the hotel was renovated and presently boasts very modern facilities and many services, especially for guests visiting San Jose on business. The hotel has a fully-equipped business center with internet access, photocopiers, fax, messenger service and plane ticket confirmation service. In addition, it has comfortable and spacious rooms that will make your stay relaxing and pleasurable. Among our services, our clients' can enjoy of free transportation from the airport to the hotel under request and reservation and free breakfast buffet and Wi-Fi. The Palma Real hotel has obtained the Sustainability Certificate, which helps to preserve one of the most virgin destinations in the world.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Casino and Gambling
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Shuttle bus service
Car hire
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Bath / shower
Room service
Safe
Seating area
Telephone
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish
590Reviews30Q+A45Room tips
Traveler rating
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Seaside275156 wrote a review Jan 2024
1 contribution
Due to delayed flights, I arrived in San Jose too late to take advantage of my hotel booking. It had been canceled when I didn’t arrive, and there were no rooms available. I had booked a transfer, from the airport to the hotel, with Viator. The driver waited 2.5 hours for me to arrive, then drove me to the Palma Real Hotel, where the staff found a small room for me to spend the night. They went above and beyond making sure I was comfortable, with water and necessities for the night. In the morning, Javier, continued the splendid service, making sure I was set for the day with the breakfast buffet and a taxi to continue my stay in Costa Rica. Hospitality at its finest from all the staff. I would not hesitate to stay here again.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Raquel Torres, Ventas at Palma Real Hotel & Casino
Responded Feb 12, 2024
We sincerely appreciate your kind words about your experience at our hotel. We regret the inconvenience caused by flight delays, but we're pleased that our team was able to provide you with accommodation at Hotel Palma Real and ensure you were comfortable during your impromptu stay. We're proud to hear that our staff, especially Javier, could deliver exceptional service and ensure you were ready to continue your journey in Costa Rica. Your praise for our hospitality means a lot to us, and we look forward to welcoming you again in the future. Thank you for your trust and choice of accommodation!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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juan r wrote a review Dec 2023
Miami, Florida20 contributions13 helpful votes
Definitely the hotel need a huge renovation, rooms air conditioning no work properly, hotel hallways to warm, they don’t like to have A/C on, Room are to old, bathtub broken, electrical outlets lose from the wall, imposible to connect a phone charger , restaurant have the same menu every day for lunch and dinner, I leave the hotel today at 3am when I was in the front desk the main lobby lights was off, to dark. I’ll never go again.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Don’t go to this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Raquel Torres, Ventas at Palma Real Hotel & Casino
Responded Jan 2, 2024
Dear Customer. We are sorry that there have been inconveniences, all comments from our customers are well received, we pay attention to detail to correct any inconvenience and we always offer the best service. We would love to serve you again in the future and correct any negative aspects from the previous visit. Greetings.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paty H wrote a review Jun 2023
Hicksville, Ohio14 contributions21 helpful votes
+1
I cannot say one bad thing about this place. First class all the way. Beautiful rooms, rain shower heads, best beds and pillows ever, great and kind beautiful staff. The guys at the front desk became very vested in us, giving us info, storing our bags, always dressed perfectly, and always carrying themselves professionally. The breakfast buffet in the morning was great! The hotel is located in a quiet part of town, yet very close to bus routes, major highways, groceries, and parks. Guests have access to the pool next door which was small and cozy. There us a small gym downstairs with a few machines and weights. And of course the small casino around the corner. A great value!
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ALIKIPA1 wrote a review Feb 2023
Philadelphia, Pennsylvania11 contributions7 helpful votes
I have had several short stays (<5 days) at this hotel since 2016. Every year, hotel is a little worse for wear. It is getting old, and apart from renovated bathrooms I do not see any change. I also see a standard decline in quality of service. Breakfast is mediocre at best. This morning I was shocked to find out that during buffet breakfast, if I wanted to have a second fried egg I had to pay 3 dollars! Also, they were rationing out the orange juice. I think there are much better hotels in the area for the same price.
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Date of stay: February 2023
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jonathan L wrote a review Jan 2023
New York65 contributions15 helpful votes
My wife and I stayed over night last weekend. We were put in a grand suite on the second floor. The hotel is undergoing some renovations, but it's a beautiful hotel in a nice part of town and very reasonably priced. The service was excellent. I would strongly recommend it.
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Raquel Torres, Ventas at Palma Real Hotel & Casino
Responded Feb 7, 2023
Gracias por calificarnos y por darnos la oportunidad de servirle. Nos alegra ver que todo estuvo bien durante su visita y que nuestro personal y servicios marcaron la diferencia. Le enviamos saludos y nos encantaría servirle nuevamente.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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WanderingDocToo wrote a review Jun 2022
Atlanta, Georgia72 contributions25 helpful votes
My husband, five grandkids and I stayed recently in the master suite. We had a second smaller room next door for the teenage boys. The master suite has large rooms and living spaces, a full size refrigerator and microwave. It was very clean and comfortable. The second, regular hotel room was small but suitable. The staff was amazing! I can't rate this hotel highly enough. The only con would be that it's not really walking distance to the center city, but there is a bus close by (maybe 5 min walk) that drops you off by the National Theater, which is in the heart of downtown. It's the last stop. It costs 280 colones (less than 50 cents) each way. If you want a clean, convenient hotel, free buffet breakfast each morning, free welcome drinks, with restaurant and bar onsite (it even has an inconspicuous casino)
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Raquel Torres, Ventas at Palma Real Hotel & Casino
Responded Jul 18, 2022
Thank you very much for sharing your experience in our hotel. We are glad to see that you had a pleasant stay. We care a lot about the satisfaction of our clients, we always invite them to share their experiences, we listen carefully to how we can improve to continue offering the best quality in facilities and services. We hope to have the opportunity to serve you again. Thank you for rating us and for your recommendation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Manuel F wrote a review May 2021
Escazu, Costa Rica5 contributions1 helpful vote
Location of the hotel is amazing, just a few minutes away from grocery stores, from the city and from the airport. Food was very tasty and fresh and the staff is very friendly and watchful. Rooms are very beautiful and the bed is amazing.
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Date of stay: April 2021
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Francesca F wrote a review Mar 2020
Santa Ana, Costa Rica8 contributions6 helpful votes
The location of the hotel is great. San Jose is just 5 minutes away and the airport 15 minutes by car. The staff is very friendly and welcoming. The lobby area has a nice atmosphere at happy hour. Also the food is really good and fresh.
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Date of stay: January 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Torres3129, Revenue Manager at Palma Real Hotel & Casino
Responded Mar 18, 2020
Thank you very much for sharing your experience at our hotel. We are glad to see that you had a pleasant stay. We care a lot about the satisfaction of our clients, we always invite them to share their experiences, we listen carefully how we can improve to continue offering the best quality in facilities and services.   We hope to have the opportunity to serve you again. Thank you for rating us and for your recommendation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Giovanna wrote a review Jan 2020
4 contributions
This was our second visit and we like the rooms as they are very roomy clean and the beds are so comfortable,breakfast is plentiful, from a proper costarrican breakfast to cereals, fruit etc, the location is great near everything. Staff very nice and friendly.
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Date of stay: January 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Torres3129, Revenue Manager at Palma Real Hotel & Casino
Responded Jan 30, 2020
Thank you for giving us and qualify us the opportunity to serve. We are glad to see that everything was fine during your visit and that our staff and services made a difference. We send greetings and we would love to serve you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul K wrote a review Jan 2020
Brussels, Belgium2 contributions
They charge you $3 to have bacon with your sunny side eggs. Do not forget to ask for free fresh orange juice, as the machine juice is not fantastic. The tropical fruits are absolutely delicious. Do not forget to ask for half a lemon, to juice up your papaya !!!
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Date of stay: January 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Torres3129, Revenue Manager at Palma Real Hotel & Casino
Responded Jan 20, 2020
Thank you very much for sharing your experience in our hotel. We are glad to see you had a pleasant stay. We care a lot about the satisfaction of our customers, we always invite them to share their experiences, we listen carefully as we can improve to continue offering the best quality in facilities and services. We hope to have the opportunity to serve you again.   Thank you for rating us and for your recommendation.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$84 - $121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo palma real hotel san jose, barcelo san jose
LOCATION
Costa RicaProvince of San JoseSan Jose MetroSan Jose
NUMBER OF ROOMS
68
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PALMA REAL HOTEL & CASINO $79 ($̶1̶3̶0̶) - Updated 2024 Prices & Reviews - Costa Rica/San Jose

Frequently Asked Questions about Palma Real Hotel & Casino
Which popular attractions are close to Palma Real Hotel & Casino?
Nearby attractions include El Tablao Flamenco (0.01 miles), The Void Hemp Concept Store (0.3 miles), and Savanah House (0.2 miles).
What are some of the property amenities at Palma Real Hotel & Casino?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Palma Real Hotel & Casino?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Palma Real Hotel & Casino?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Palma Real Hotel & Casino?
Yes, free parking is available to guests.
What are some restaurants close to Palma Real Hotel & Casino?
Conveniently located restaurants include Pasta Pronto Express y Catering, L'Olivo, and La Flor de Loto.
Are there opportunities to exercise at Palma Real Hotel & Casino?
Yes, guests have access to a fitness center during their stay.
Does Palma Real Hotel & Casino have airport transportation?
Yes, Palma Real Hotel & Casino offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Palma Real Hotel & Casino?
Yes, dry cleaning and laundry service are offered to guests.
Does Palma Real Hotel & Casino offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Palma Real Hotel & Casino?
The staff speaks multiple languages, including English and Spanish.