I booked for this hotel since the advertisement and their Facebook Page looks nice and fun. We arrived at the hotel by 4:23pm, while I'm on the reception desk for check in arrangments, my husband our yaya and kids had sneaked on their pool and they said that the water is not clean (so I just thought that maybe they might clean it up during night time or the next day but the water is getting more dirty until we checked out). I had my first disappointment upon checked in since I was not informed that the rooms that I have booked for was too far from either the hotel lobby, the restaurant and the resort itself, otherwise, I should have looked for other room options to make our stay more comfortable. They didn't even offer us to ride on any of their cable cars available.So,me,my husband and kids walked going to the room afar from the hotel. I got more disappointed when we entered our rooms without toilet papers and rags ready (as they said the next day when we checked out, that it would be upon request yet!!). The room's toilet that my husband and I occupied cannot be flushed since it's clogged. While the other room that my kids and yaya occupied shows a footmarks of a child with French fries powder scattered on one of the beds. We don't have a choice since we are tired from a boat trip, we took a quick nap and did hesitate to go to their pool since they informed us that it will be closed by 5pm (from which you need to pay an entrance fee of 500 per head per day apart from their room rate) other than the lap pool which can be available until 8pm. The next thing, we were informed that the restaurant accept last call for dinner by 8:30pm, so we called at 8:21pm but they will not allow to take our orders so we ordered our food for dinner through FoodPanda. The next day, we decided to checked out, I asked the receptionist on Duty if we can just some pictures at the lap pool while their room boys will check our rooms from which she allowed us but then going inside the pool area we were followed by one of their staff and told us that we cannot enter the area. Then, another fat and short lady approaching us signing with her hands "No!!". My husband just ask a bit of consideration since we are there to take a quick pictures since we are going home but instead of a bit favor and kindness they shooed us with the kids (like beggars on the street) out of the pool area!! We have been to many hotels and resorts every holidays and this is the only hotel that gave us a VERY BAD EXPERIENCE. Poor customer service, poor accommodation, dirty water pools, expensive pool rate, ill mannered staff. WE WILL NEVER RECOMMEND THIS TO ANYONE AND DEFINITELY WILL NEVER GO BACK TO THIS PLACE AGAIN. DO NOT BE DECEIVED WITH THEIR ADVERTISEMENTS AND WEBPAGES,otherwise you will just spoil your family vacation like ours!!…
very attentive staff, comfortable stay, pool area is open for sun or working out except on weekends when the water park is roaring. Rooms/baths are clean and standard, not special but literally at half price of most I stay at in Panay and Manila thus a great value. It is not far to the Tagbak terminal for buses north, and is a grocery store and Jollibee nearby as well as local markets. It is far from city center so when I go to see friends, a mall or biz at the provincial capital I pay a taxi 150php each way. For the hotel price and quality its no problem! Wifi only in the lobby and conference rooms. For checking in is no problem but when I need 3 hours for biz is a bit inconvenient. Ask for an empty conference table if you have important work to complete.
We arrived at the area at on or about 9:30am. Since we don’t know the area, we pass through the exit way to ask the security guard where is the way to the entrace. But, he yelled at us saying to back off! I told him we’re asking where’s the way to the entrance yet he again yelled at us to back off and said we’re blocking the exit. I again said we’re here to ask him the way to the entrance as we have room reservation. He then give direction angrily. Upon check-in, the FO was good to answer questions. Gave us discount for the water park for the kids as we are in house guests. The water park was great and the kids enjoyed. However, the CR has no bathmat, flush defective and the water from the shower do not go directly to the drain but instead to the door.
We stayed here overnight for a short business trip. Place seems ok. The waterpark is closed to the public during weekdays. This is one factor why we opted to book our office activities here. Staff were friendly enough. Problem is the location as it is inside a subdivision and going to the town proper is a bit of a hassle. Good thing grab is available here. Food is ok also. You should try their big breakfast.
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