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Island Shangri-La, Hong Kong

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About

#16 of 604 hotels in Hong Kong
Location
4.7
Cleanliness
4.8
Service
4.8
Value
4.3
2023 Travelers' Choice Best of the Best
Island Shangri-La Hong Kong is a welcoming luxury hotel in the heart of the city. It soars 56 floors above Hong Kong's most prestigious shopping, cultural and business addresses, with memorable views of the Peak and Victoria Harbour. We are excited to share that in our continuous efforts to elevate the Island Shangri-La experience, we are currently carrying out some refurbishment work in the hotel. While every effort will be made to minimise any inconvenience to our guests, we do expect some noise disturbance from Mondays to Fridays between 9am and 9pm, Saturdays between 9am and 6pm and Sundays between 12 noon and 6pm. Horizon Club Lounge is located on the 7/F and open from 7am to 9pm daily.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Kids stay free
Babysitting
Paid public parking on-site
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Outdoor dining area
Special diet menus
Wine / champagne
Poolside bar
Kids club
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Flatscreen TV
Air purifier
Bathrobes
Safe
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
On-demand movies
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Room types
Ocean view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Mountain View
Business
Languages Spoken
English, Chinese, Filipino, Japanese
Hotel links
Special Offer:Exclusive Member Rate

Location

Pacific Place, Supreme Court Road, Hong Kong China
Name/address in local language
Island Shangri-La, Hong Kong
5.0
5.0 of 5 bubbles4,456 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Island Shangri-La, Hong Kong garners accolades for its attentive service and chic, luxurious atmosphere, complete with live music that guests find enhances the experience. The renovated rooms with their harbor views, cleanliness, and modern amenities including USB-C and Qi charging are frequently praised. While some guests have noted occasional service gaps, the overall value, prime location near shopping and transit, and comprehensive amenities such as a top-tier spa and gym receive high marks from many travelers.
Location
Convenient
Atmosphere
Chic
Rooms
Modern
Value
Fair
Cleanliness
Meticulous
Service
Attentive
Amenities
Comprehensive
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4,456Reviews24Q+A100Room tips
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Zheng C wrote a review Mar 17
1 contribution
The best stay experience in HongKong ever. We arrived 9pm at night, there were drinks and delicious food for the kids that we don’t need to call the room service. Rooms are new renovated and have many different themes for families with kids. The staff here are very friendly, make you feel welcome. The girls said they wanna stay here the next time visit HK.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-La, Hong Kong
Responded 2 days ago
Dear 548zhengc, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are glad to hear that our colleagues contribute to making experience a memorable one. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fung Leng C wrote a review Mar 14
2 contributions
Island Shangri La has always been my favourite place of stay for my work trips to Hong Kong. This trip has been an extraordinarily pleasant experience. It was a nostalgic pleasure to be back this time - the Shang scent in the ambience when I entered the lobby and the warm greetings from the staff at the doorway. I was looking forward to the newly renovated room and it surpassed my expectations. The extra mile from Guest Relations Manager Ms Nicole Tang to walk me through the new features and amenities in the room added to the ecstatic experience and the delight of a satisfied guest in me. A definite deserving 5-star rating.
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Date of stay: March 2024Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-La, Hong Kong
Responded 5 days ago
Dear Fung Leng C, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are glad to hear that our colleagues contribute to making experience a memorable one. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
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hong w wrote a review Mar 14
Singapore, Singapore2 contributions
It was a short trip to Hong Kong with the wifey and kids, and we did the usual attractions (Peak, Disneyland etc). Having stayed at the likes of Capella, Hoshinoya etc, I feel that the warmth and attentive service provided by the Family Experience Team (Ronsa, Joyce, Vanessa, Ella, Creamy) is truly world-class and unforgettable. The activities done together with the Shangri-La team, the conversation shared, the jokes and personal stories shared, gave me the realization that the experience of staying at Island Shangri-La and being hosted by the Family Experience Team is an attraction in itself. My kids love the Family themed room and it keep them up till almost 2am on the first night! Highly recommend to give it a go.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-La, Hong Kong
Responded 5 days ago
Dear timeless_hw, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are glad to hear that our colleagues contribute to making experience a memorable one. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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WorcestershireJT wrote a review Mar 14
4 contributions1 helpful vote
Superb hotel - stayed in a newly renovated harbour view room which was amazing! Service incredible. Didn’t get to use the pool as too chilly but looked lovely. And location of hotel is just perfect for getting around town and up to the Peak team.
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Date of stay: March 2024Trip type: Traveled as a couple
Room Tip: Worth extra for a harbour view room. Easy walk to MTR or cabs are right outside. Even trams! Ten...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-La, Hong Kong
Responded 5 days ago
Dear WorcestershireJT, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are delighted to learn that you enjoyed staying with us. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kathy C wrote a review Mar 11
1 contribution
We have had a wonderful stay at Island Shangri-La, Hong Kong for celebrating our 35th Anniversary. We were welcomed warmly by Nicole Tang with her smiling face. She was polite, excellent in her attention to detail and very well organising our needs. The room was clean and comfortable. We appreciated when received the warmest hand writing Happy Anniversary card prepared by the Guest Relations Term (Sarah, Nicole, Gigi and Celine). We had enjoyed our breakfast at the Cafe Too. The environment was great, the food was delicious and the service was excellent. The staff was polite, courteous and professional. We are sure that we will come back next time. Island Shangri-La, Hong Kong should be our first choice.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-La, Hong Kong
Responded 1 week ago
Dear N2837TTkathyc, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are glad to hear that our colleagues contribute to making experience a memorable one. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Luke V wrote a review Mar 10
1 contribution
The room that I occupied in the new wing was amazing including the view from thr 40th floor. An amazing room layout ensuring ease of movements around in accessing the room amenities. Pillows are the most fluffiest that I have ever experienced. I love the fresh free bowl of fruits available on arrival in the room. Thank you Island Shangri-la for having me. See you again soon.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled on business
Room Tip: When taking a cab from Hong Kong central train terminal, let the driver know that you’re going to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-La, Hong Kong
Responded 1 week ago
Dear 797lukev, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are delighted to learn that you enjoyed staying with us. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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NatalieP. wrote a review Mar 9
Germany8 contributions3 helpful votes
+1
My favorite hotel in Hong Kong since my first stay in 2010. It is so special and feels like coming home. The stuff is excellent and the hotel is one of the most beautiful in the world. I love the outside bar and the breakfast at the hotel is the best in the world.
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Date of stay: November 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-La, Hong Kong
Responded 1 week ago
Dear BackPacker 246681, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are glad to hear that our colleagues contribute to making experience a memorable one. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Oskar S wrote a review Mar 9
2 contributions
+1
I have very high expectations when I visit Shargri-La, they always meet my expectations, but this time was Special, under the leadership of Nicole Tang my visit was over all expectations, a high level of care, sincerity and authenticity! 🙏
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Mark Bannon, Other at Island Shangri-La, Hong Kong
Responded 1 week ago
Dear Z7638PFoskars, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are glad to hear that our colleagues contribute to making experience a memorable one. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nomad62533223930 wrote a review Mar 9
1 contribution
Had a Wonderful stay at Island Shang Hong Kong . The staff are very friendly and helpful and helped make our trip delightful . In particular we loved breakfast at Chateau Petrus - beautiful views from the dining room and great dim sum breakfast . We will be back again soon Island Shang !
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Date of stay: February 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Mark Bannon, Other at Island Shangri-La, Hong Kong
Responded 1 week ago
Dear Nomad62533223930, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are glad to hear that our colleagues contribute to making experience a memorable one. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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K L wrote a review Mar 8
3 contributions
At the beginning of the year of dragon, we have tried ISL's newly launched family themed suite. At the first glance, we were amazed by the customized interior design. When we kept exploring the floor (there is a dedicated pantry and a hang out area), we were impressed that all accessories and amenities are designed for the family need and the level of detail is something you cannot find elsewhere in Hong Kong. I don't want to spoil the surprise here, but I can tell the team has put a great deal of effort in perfecting every inch and corner from safety to user experience aspects. Just make sure you are not rushing for another event as your kids may not want to leave the room once checked in. There are plenty of reviews on this hotel, so I don't want to repeat here. What I want to share is my observation throughout the past decade. I have been consistently visiting ISL since 2013, from just joining the interesting wine dinners at Petrus with my wife to spending staycation holidays with the kids in recent years whenever we can make the time. The reason that ISL earned our respect is not just about their splendid catering, unparalleled service, or continual hardware improvement. It's all about the people. I concur with other reviewers' compliments on some specific team members (yes, I know them all), but I guess this is not just coming from the in-house training. When you interact with the crew, you can feel their strong sense of belonging and ownership from their heart. The team culture here is passionate and interactive, no matter a newly joined member or old face. This is certainly not from individual example, and I reckon if this work atmosphere is deliberately maintained by their management leaders. It is not easy to keep this momentum. I don't know how the management did this, but they certainly hit the sweet spot for sustainable corporate development. We had lots of unforgettable memories at this hotel. Today my little daughter requested us to bring her to lunch at Lobster Bar. When my kids grow up, I wish they will bring their parents to visit ISL again as this is becoming our family tradition.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Mark Bannon, Other at Island Shangri-La, Hong Kong
Responded 1 week ago
Dear Kentli77, Thank you for the great review. As we believe that personalised gestures can make a world of difference, we are glad to hear that our colleagues contribute to making experience a memorable one. We are truly grateful for your commendations, which will be relayed as it will inspire us to constantly work towards delivering excellent services. We look forward to welcoming you back to Island Shangri-La for another wonderful experience. Yours sincerely Mark Bannon Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$435 - $534 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
island shangri la hotel, hotel island shangri la, shangri la hotel hong kong
LOCATION
ChinaHong KongHong Kong Island / Tai Fat Hau
NUMBER OF ROOMS
557
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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ISLAND SHANGRI-LA, HONG KONG - Updated 2024 Prices & Hotel Reviews

Frequently Asked Questions about Island Shangri-La, Hong Kong
Which popular attractions are close to Island Shangri-La, Hong Kong?
Nearby attractions include Hong Kong Park (0.2 miles), Edward Youde Aviary (0.3 miles), and Pacific Place (0.07 miles).
What are some of the property amenities at Island Shangri-La, Hong Kong?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Island Shangri-La, Hong Kong?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Island Shangri-La, Hong Kong?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Island Shangri-La, Hong Kong?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Island Shangri-La, Hong Kong?
Conveniently located restaurants include Salisterra, Popinjays, and JW Café.
Are there opportunities to exercise at Island Shangri-La, Hong Kong?
Yes, guests have access to a pool and a fitness center during their stay.
Does Island Shangri-La, Hong Kong have airport transportation?
Yes, Island Shangri-La, Hong Kong offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Island Shangri-La, Hong Kong located near the city center?
Yes, it is 0.6 miles away from the center of Hong Kong.
Are any cleaning services offered at Island Shangri-La, Hong Kong?
Yes, dry cleaning and laundry service are offered to guests.
Does Island Shangri-La, Hong Kong offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.