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Sofitel Melbourne on Collins

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Traveler (2272)
Room & Suite (1160)
Videos (1)
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About

#29 of 172 hotels in Melbourne
Location
4.8
Cleanliness
4.7
Service
4.6
Value
4.2
Travelers' Choice
Sofitel Melbourne On Collins is at the Paris end of Collins Street, in the heart of the city's premier shopping, dining and theatre district, just minutes from the famous Melbourne Cricket Ground. This award-winning hotel has 363 luxurious rooms that begin from level 36 offering breathtaking views from floor-to-ceiling windows. Each room is complemented by modern furnishings, mood lighting, LED\LCD or Plasma televisions and iPod|MP3 connection. Marble bathrooms offer automated low level lighting and French amenities.Enjoy modern dining in No35, high tea occasions in Sofi's Lounge or stylish cocktails in the Atrium Bar On 35.For meetings and events, Sofitel Melbourne On Collins is one of the city’s most comprehensive integrated hotel conference venues offering 12 individual meetings venues with comprehensive audio-visual services.
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Property amenities
Paid public parking on-site
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Airport transportation
Business Center with Internet Access
Conference facilities
Parking garage
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Wine / champagne
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Newspaper
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Safe
Minibar
Flatscreen TV
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Great View
Luxury
Languages Spoken
English, French, Chinese
4.5
4.5 of 5 bubbles6,391 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Sofitel Melbourne on Collins is celebrated for its exceptional service, offering attentive and warm interactions with professional staff, although there have been rare communication mishaps. While the rooms are commended for their comfort and stunning views, with recent modernizations enhancing the experience, a few guests have pointed out that some amenities feel outdated and require maintenance. The hotel's amenities, such as the spaciousness and luxurious touches, receive appreciation, but not without suggestions for further improvements. Cleanliness is a strong suit, with meticulous upkeep evident throughout the hotel. Situated in the heart of Melbourne, the hotel's location is perfect for guests looking to immerse themselves in the city's culture, with easy access to local attractions and public transportation. The atmosphere exudes luxury, characterized by tasteful enhancements and elegant features, including live music that elevates the ambiance. However, the hotel's value is a point of contention for many guests who feel that the pricing is steep considering the amenities provided.
Location
Central
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Well-appointed
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6,391Reviews51Q+A100Room tips
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jy_ram wrote a review Mar 1
Abu Dhabi, United Arab Emirates26 contributions17 helpful votes
An excellent place to stay in Melbourne. Outstanding team, lot of choices to dine in and recommendable. Room view were amazing, staffs are very attentive and welcoming especially the reception. I loved everything about the hotel and suggest to grab your deal.
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Date of stay: January 2024Trip type: Traveled as a couple
Room Tip: It’s close to many designer shops, avoid walking around if you can’t afford 😅
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matt Andraws, Other at Sofitel Melbourne on Collins
Responded 2 weeks ago
Thank you for telling us about your experience at the Sofitel Melbourne on Collins. It is wonderful to know that we met your expectations across many levels. I will ensure your kind words are shared with everyone. We look forward to seeing you again on your future visits to Melbourne.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MS0725 wrote a review Aug 2022
Brisbane, Australia106 contributions50 helpful votes
+1
Hotel's Favorite
Went to Melbourne to attend to our business conference and decided to take more time to visit my old grounds. My stay was so much joyous by selecting this hotel. From the very moment I put my foot down I was met with the kindness and respect. My check in process was flawless, not to mention super warm advice from the concierge gentleman who happened to notice a small damage that happened to my gourmet. He brought it to my attention and attempted to fix it immediately. My room was upgraded in recognition of my membership to one of the highest level rooms. The actual room was very attractive and had lovely views. Great ambience, location, quality of finished, service are the least I could mention. Thank you Sofitel for making my stay so much better. Oops, almost forgot the men, I had a very late flight back home and I was allowed to remain in the room till 1pm without the additional charge!
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Date of stay: August 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Clive Scott, General Manager at Sofitel Melbourne on Collins
Responded Aug 16, 2022
Thank you very much for your fantastic feedback. I am extremely pleased to know that you had a very pleasant stay and enjoyed our high level of service. We are dedicated to constantly improve our services and your positive words are much appreciated by everyone here. I do hope that we have the pleasure of welcoming you back soon at Sofitel Melbourne on Collins.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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fiona150462 wrote a review Feb 2024
Muswellbrook, Australia85 contributions18 helpful votes
Fantastic place to stay in Melbourne.. top notch.. food unbelievably good. Tim, new employee, in Atrium is doing a wonderful job. Very impressed 👌🏽10/10. The Restaurant 35… food excellent. Outstanding. And the Club Sofitel very good too. We will always stay at Sofitel now
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Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matt Andraws, Other at Sofitel Melbourne on Collins
Responded 3 weeks ago
Thank you for leaving such a fantastic review! I am particularly pleased to read that you highlighted Tim from Atrium Bar. He will be really chuffed to have received the recognition. I hope to see you again here at the Sofitel Melbourne On Collins.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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akumar1989 wrote a review Feb 2024
Sydney, Australia30 contributions36 helpful votes
The hotel and staff were lovely and I was fortunate enough to get it on a special deal. But the lack of pool, a slightly out of the way location and lack luster public spaces would make me think twice before paying full price. For some comparison, it is currently possible to book the nearby Hyatt for the same price, but unlike the Sofitel, the Hyatt includes an indoor pool and a lobby that will make your jaw drop. All that isn't to say that this isn't a great place to spend some time in Melbourne, but the pricing needs to be re-calibrated.
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Date of stay: February 2024Trip type: Traveled with family
Room Tip: Tram is directly outside the hotel, almost always use it. It still takes ages to get anywhere but...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Matt Andraws, Other at Sofitel Melbourne on Collins
Responded 3 weeks ago
Thank you for your review on Trip Advisor. Your constructive comments are appreciated and well taken. We sincerely apologize that these issues kept you from having a flawless visit and we do hope to have you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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janimmo wrote a review Feb 2024
Tuggeranong, Australia134 contributions65 helpful votes
+1
Groundhog Day lured me south and I booked into my usual luxury, very expensive city bolthole. How times have changed! This formerly gorgeous hotel has deteriorated into a MONEY GRUBBING, parsimonious, worn out, antiquated shell of its former glorious self. The technology remains in the ‘90s, with one charging point per room and none in the public areas of the hotel, I-Pad, iPhone and I-watch cannot be charged simultaneously. Well past time to update the antiquated technology. At almost $800 per room per night, you’d expect some biscuits with your Nespresso coffee, but NO, $6 for a KitKat. Ditto, feel like a wine? $90 per bottle for a local Chardonnay. No thanks, $10 delivery charge for a megre breakfast ($40) delivered to your room and tray left outside uncleaned room until 2pm next day. No need for a slip under the door to tell me my room remains uncleaned, I certainly knew that. Unable to clamber into the old fashioned shower over the bathtub, because I’m old and frail, I caught the lift and used the gym Change Room shower, how inconvenient. (Remember $780 per night). Swipe card for the lift continually failed and was extremely frustrating. Naturally, there’s an upside. Lovely, helpful, sympathetic staff, beautiful, comfortable bed, glorious views, but that’s about it. Never again, after my first visit in 1986, I’ll never again darken their doorways.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled solo
Room Tip: Bring phone chargers and food. Book a disabled room if you do not want to risk falling in a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Matt Andraws, Other at Sofitel Melbourne on Collins
Responded Feb 12, 2024
Thank you for your review. We're really sorry to hear that your stay fell short of expectations and would like to assure you this is not up to our usual standards at all. We take constructive feedback seriously and will address the issues you have raised. On behalf of Sofitel Melbourne On Collins, we thank you for your business and we hope you will give us another chance and stay again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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M8596MYmariad wrote a review Jan 2024
Brisbane, Australia2 contributions
Hotel is centrally located and the staff are amazing. Breakfast and dinners are great. Comfortable rooms and excellent service. The Club service and the staff are warm and welcoming all the time. Would totally recommend the stay.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rachael Harman, General Manager at Sofitel Melbourne on Collins
Responded Feb 6, 2024
Thank you so much for taking the time to share such positive feedback. Service is the heart at everything we do, and I am delighted to know that you have enjoyed your stay. On behalf of the entire team, I sincerely hope to have the opportunity to welcome you back to Sofitel Melbourne On Collins.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC nor of its partners.
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Michael L wrote a review Jan 2024
1 contribution2 helpful votes
Paying for 5 star but certainly not 5 star. Stayed for 7 nights through AO last two nights got no night time service not sure why? Might be precious but when you supply bottled water which is a nice touch then get nothing for two nights including no night time room serviced so disappointing . Again supposedly a 5 star hotel we came back from dinner 10.30 looking forward to a drink at the lounge bar with our friends and the bar was closed seriously it was only 10.30😡 That’s it never again as we have stayed here for several years but these little things that you expect or not even just should be there and available why else pay the $s I shouldn’t have to write a review like this which I have never done before just so disappointed? Happy to pay for anything just would like the experience because I have. So disappointed
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Date of stay: January 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Matt Andraws, Other at Sofitel Melbourne on Collins
Responded 3 weeks ago
Thank you for your constructive feedback following your recent visit to Sofitel Melbourne on Collins. We are very appreciative of your comments in relation to where we can improve our hotel and we take these on board. Please accept our apologies that your fondness of our hotel is evaporating and for all the disappointment caused. Once again, thank you for bringing your experience to my attention and hope we will give us another chance and stay again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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danewtl wrote a review Jan 2024
Klang, Selangor, Malaysia133 contributions48 helpful votes
Hotel is located in the heart of the city It has easy access to many restaurants all within walking distance. Rooms are clean and decent. Drinking water is from the tab Good spread of breakfast and very nice window seat view across the city Very polite staff
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Date of stay: January 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Rachael Harman, General Manager at Sofitel Melbourne on Collins
Responded Feb 6, 2024
Thank you very much for your good feedback. I am delighted to know that you enjoyed your stay and particularly our offer selection for breakfast as well as our exceptional location. We look forward to seeing you again on your future visits to Melbourne.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Arkalive wrote a review Jan 2024
Melbourne, Australia73 contributions69 helpful votes
Stayed here in June 2023 for my wife's birthday. We used our Accor Plus 'free' night to secure the booking and added a little extra in cash to upgrade to a suite. The room offered panoramic views of Melbourne - a real sight to see and great way to spend absorbing the landscape at night or day. The bed was really comfortable, bathroom was also well appointed. As Accor members we had some welcome food items and a bottle of sparkling awaiting us on arrival. The next morning, the buffet breakfast was good quality and had plenty of options to choose from. We chose to valet park the car and this was a smooth process. All in all, a great location in a nice part of Melbourne if you're taking in a show at nearby theatres or heading to somewhere like Rod Laver (not too far to walk).
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Rachael Harman, General Manager at Sofitel Melbourne on Collins
Responded Feb 6, 2024
Thank you for your lovely comments and thank you for choosing to celebrate your Wife's Birthday at Sofitel Melbourne On Collins. We pride ourselves on providing genuine service and those little extra touches that make a stay memorable. It’s great to hear you had a pleasant experience. We thank you for your support of our hotel and look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AfroNomadUK wrote a review Jan 2024
London, United Kingdom51 contributions52 helpful votes
The hotel bar on the 35th floor needs some major upgrade it’s so outdated.No great views from this bar at all .Better views from their bathroom .I just wish they modernise the bar area this would be a great place for guests to chill ,the other bar near the reception area is always closed.
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Date of stay: January 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Matt Andraws, Other at Sofitel Melbourne on Collins
Responded Feb 6, 2024
Thank you for your review on Trip Advisor. Whilst it delights me to read you were impressed with most aspects of your experience, we are sorry to read about the aspects you expressed disappointment with. We hope to see you again sometime in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$227 - $269 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sofitel melbourne on collins hotel melbourne, accor melbourne on collins, melbourne sofitel
LOCATION
AustraliaVictoriaMelbourneCentral Business District
NUMBER OF ROOMS
363
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SOFITEL MELBOURNE ON COLLINS - Updated 2024 Prices & Hotel Reviews (Australia)

Frequently Asked Questions about Sofitel Melbourne on Collins
Which popular attractions are close to Sofitel Melbourne on Collins?
Nearby attractions include Depot Adventures (0.1 miles), The Ian Potter Centre: NGV Australia (0.3 miles), and The Regent Theatre (0.3 miles).
What are some of the property amenities at Sofitel Melbourne on Collins?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness center.
Which room amenities are available at Sofitel Melbourne on Collins?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sofitel Melbourne on Collins?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sofitel Melbourne on Collins?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Sofitel Melbourne on Collins?
Conveniently located restaurants include Rice Paper Scissors, Il Bacaro Cucina e Bar, and Straight Outta Saigon.
Are there opportunities to exercise at Sofitel Melbourne on Collins?
Yes, guests have access to a fitness center during their stay.
Does Sofitel Melbourne on Collins have airport transportation?
Yes, Sofitel Melbourne on Collins offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Sofitel Melbourne on Collins located near the city center?
Yes, it is 0.9 miles away from the center of Melbourne.
Are any cleaning services offered at Sofitel Melbourne on Collins?
Yes, dry cleaning and laundry service are offered to guests.
Does Sofitel Melbourne on Collins offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.