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Hotel do Colegio

Rua Carvalho Araujo 39 9500-040 Ponta Delgada, Ponta Delgada, São Miguel 9500-040 Portugal
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Traveler (205)
Room & Suite (142)
Dining (42)
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About

#7 of 26 hotels in Ponta Delgada
Location
4.5
Cleanliness
4.3
Service
4.3
Value
4.0
Travelers' Choice
Hotel do Colégio is a boutique hotel run in a manor house, built on the 19th century, during the golden age of the trade of orange between Ponta Delgada and England. With a privileged location, in the historical city centre, we are a unique hotel, that combines the charm of the time it was built with all our modern comforts. In 2017, we started a new cycle and present you a renewed hotel, with a better environment, image and decoration, as well as the excellence service we've always put an effort to provide.
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Property amenities
Paid public parking nearby
Free internet
Pool
Sauna
Free breakfast
Car hire
Meeting rooms
Baggage storage
Street parking
Wifi
Outdoor pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Taxi service
Newspaper
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Bidet
Bath / shower
Safe
Sofa
Telephone
Wardrobe / closet
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Historic Hotel
Quiet
Languages Spoken
English, Portuguese
535Reviews12Q+A51Room tips
Traveler rating
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06027debbie wrote a review Mar 13
East Hartland, Connecticut29 contributions9 helpful votes
Great experience here. Clean, modern interior built around beautiful stone walls. Inviting and helpful hosts. This is located right in Ponta Delgado- a quick walk to the water and by many restaurants. A full- expansive - buffet is included with locally sourced items.
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Date of stay: March 2024Trip type: Traveled as a couple
Room Tip: Very narrow streets. Front desk will direct you where to park for free- within walking distance
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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n s wrote a review Mar 6
North Bay, Canada4 contributions2 helpful votes
Fantastic location. Super helpful front desk staff (Bianca, Maria, Carlos). Very nice rooms. Excellent breakfast. Nice lobby and shared spaces -- the hotel is a former school and still has a lot of grace from those days. They have worked to maintain the school theme in the hotel. And I understand the hotel manager was himself a student in the school in his time....
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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100KE wrote a review Nov 2023
22 contributions35 helpful votes
A Difficult stay and an even more Negative ending! It is with sadness that the management of Hotel do Colegio, due to them not fulfilling an agreement we made on the 26th October and the hotel owner and Team Leader of the reservations department not replying to five emails I sent to try and rectify the matter, have left me with no option but to leave this review. Before booking a two-night stay at this hotel we on several occasions checked that hey would be able to offer breakfast and dinner for someone who was coeliac, i.e., unable to eat gluten. We also checked that they were also able to offer us a room with two beds rather than one with a double bed. They assured us, in at least three emails, that offering a gluten free breakfast and dinner would be know problem and that they would inform the kitchen so everything would be in place when we went down to breakfast. They also said that a room with two beds had been reserved, so again no problem there. As not being able to eat anything with gluten is an illness I two days before we were due to arrive again reminded them about this and again was told that the kitchen had been informed and that it was not a problem. I also reminded them that we had booked a room with two beds. Due to the positive response, we chose Hotel do Colegio over three other hotels who also said they could cater for my illness, so we arrived feeling very confident that no problems would occur. On arrival we were given the keys to our room and was assured it was a spacious room with two beds. To our surprise and shock this was not the case; the bed in the room had been made up as a double. We were very tired after a long and delayed flight so was not very happy with this. We went down to reception to be told that that room always has two beds rather than one. Our word appeared not be accepted and the person on reception insisted going up to the room with us to check for herself and, of course, found that what we had said was correct. She then said she would contact someone and get it put right. We were asked to wait and after us requesting it were given a cold drink while we waited. Time went on and no-one came so we went back to reception and asked what was happening. She then said the people who did the rooms were at lunch and we would have to wait until they returned. This was not the arrival we had hoped for and expressed our concern. She then said she would show us two other rooms which both had two beds if we would like one of them but added I’m sure you will want to wait for the cleaners to come back as yours is a much nicer room. We agreed to look at the other rooms, which unlike the one we had been allocated were inner rooms and much smaller. Obviously, we preferred the allocated room which was very spacious and also had a nice view. She assured us it would now only be another 15 minutes so again we agreed to wait. Thirty minutes later we went up to the room ourselves and the cleaners were just completing the change to two beds; we then waited in the room. The reception staff then told us that the issue occurred because the cleaning staff were new; the question is why did that stop them being told to make the room up with two beds. The whole process took around 90 minutes. As the promise of allocating us a room with two beds had not been kept, we again asked if the kitchen had been informed about one of us being coeliac; we were assured that they had been. After the change of beds, the room was fine and we hoped we could now relax and that everything would go smoothly. On going down to breakfast the following morning we found this not to be the case. As I am coeliac as well as not eating food containing gluten, I also have to be most careful about cross infection; something I explained to the hotel. I asked to see the lady in charge of the breakfasts and she said she had not been informed of my dietary issues and was obviously concerned and distressed that this was the case. Yes, she could offer me some gluten free bread but if she had been informed, she would have had some cereal, cake and pastries for me. I believed she was very genuine in what she said; a lovely lady, and that despite me being told that the kitchen had been informed; this was obviously not the case. This once again caused me a great deal of stress and concern particularly as I had gone to so much trouble before booking to ensure that there would be no problem with a gluten free breakfast. I then went to reception and asked to see the manager. After some time, someone called Miguel came; I asked if he was the manager to which reluctantly, he finally said no and that he was the reception team leader who usually could deal with most problems. He insisted that the kitchen had been informed and that it was ‘miss-communication’ that had occurred. So he was saying ‘miss-communication’ and the lady in charge of the kitchen was saying ‘no-communication’. In view of the room experience the previous day I felt that it hadn’t been communicated; often hotels say they will note something and then nothing happens to it. As I was again spending precious holiday time on issues which occurred through no fault of my own, I said that I felt I was entitled to some form of compensation. Miguel said he totally agreed and would, despite him saying that he was able to sort moist things out, would discuss it with the manager and was sure that something acceptable to me would be forthcoming. When I came back in the afternoon of the 26th October, having heard nothing, I again asked to see Miguel. Having waited all day, the outcome was that he would offer me a bottle of wine. I found this unacceptable and therefore asked to see the manager. Initially I was told he didn’t know where he was and that he would get back to me later. Not happy with this I insisted and finally the owner of the hotel Fernando Neaves came along with Miquel. I began by saying that he obviously knew about my concerns as Miguel had said he had spoken to him about them. To my surprise he said he didn’t know and at that point Miguel interestingly said it was another manager he spoke with. Having gone through all the issue Mr. Neave was very understanding and the meeting concluded with them agreeing the following: 1. We were invited by Mr. Neaves to have dinner and some wine in the restaurant. (As they couldn’t do anything gluten free, other than fish, from the main menu, the chef would do some steak and vegetables, which was fine with us.) 2. The kitchen would supply several gluten free options the following morning 3. Due to the kitchen not being informed of my dietary requirements for the first morning they would refund me 20 Euros. I was happy to agree to this and the meeting ended quite positively; I later emailed Mr. Neaves thanking him for the outcome. At the close of the meeting, Miguel verbally said he would arrange for the refund through the card we had paid with and that I didn’t need to do anything. Later in the evening he confirmed that he had requested the refund so as far as I was concerned that was it. However, on checking my account on the 2nd November I noted that the refund had not come through so I emailed Miguel just to ask if everything was okay. He emailed me back to say the refund request had been made on the 26th October but was not sure how long it would take but I shouldn’t worry about it as it was on its way. It still hadn’t arrived on the 12th November nor on the 14th November so I on both occasions emailed Miguel to let him no – sadly I have had no reply to either of the emails. Obviously 20 Euros is not a large amount of money but it is the principle that is important to me; an agreement / promise, both verbally and in writing was made, that a refund of 20 Euros would be made, therefore this agreement / promise should be kept. As Miguel was not answering my emails, I then emailed Mr. Neaves direct who had previously been helpful and understanding. I received no reply to my first email, so I contacted him again and it is now the 28th November and I have neither had a reply to my emails to Mr. Neaves or Miguel or the 20 Euro refund. My stay at this hotel ended up being extremely stressful due to the issues I had raised prior to booking not being dealt with thus meaning that much of our two-night break was taken with sorting out problems, which were of the hotel’s own making. After meeting with Mr. Neaves I thought it had all been handled satisfactorily but the fact that they have not kept their word and refunded the 20 Euros, nor replied to five emails, may be a warning to others about how the management of this hotel may not do what they agree / promise to do! It is with real regret that I write this review; readers must now make up their own mind about the quality of service and respect I received both from the owner and a senior staff member. For me, not doing what they agreed to do both verbally and, in an email, and then not having the courtesy to reply to my emails, is why I have given them a low rating. At the time of writing this review, over a month later I still haven’t received the 20 Euros!
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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TravelerWithOpinions wrote a review Nov 2023
Boston, Massachusetts535 contributions204 helpful votes
We very much enjoyed our stay at Hotel do Colegio. All of the front desk staff were welcoming, helpful and responsive to our requests. The room was bigger than we had expected and very clean, quiet and comfortable. The hotel is centrally located with an easy walk to everything we wanted to see. There was easy on-street parking (although the street is quite narrow) - free on Sunday; metered the rest of the week. We also enjoyed dining at the Japanese restaurant inside the hotel.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Mary M wrote a review Oct 2023
2 contributions1 helpful vote
Very nice hotel in a central location. We enjoyed strolls each night to dine and then along the marina. A special thank you to Carlos at the front desk who went above and beyond each time we needed assistance!!
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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wanni wrote a review Oct 2023
toronto1041 contributions132 helpful votes
We stayed for four nights while touring the island. The room and beds were comfortable and clean and larger than I expected, (we were in superior rooms). The location was perfect with the waterfront and many restaurants close by. Included breakfast was very good. Hotel staff were all pleasant and helpful in getting us taxis and recommending restaurants.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Julie L wrote a review Oct 2023
1 contribution
Hotel do colegio was the most comfortable place. The rooms were very clean and the cleaning staff were fantastic and attentive. The front desk staff were extremely helpful with the island traveling. The haibu restaurant was delicious and wait staff fantastic. I highly recommend this hotel for future travelers.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Parking is difficult. Hotel do colegio has a underground garage but you can't always get in...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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TerriH521 wrote a review Oct 2023
Perry, New York150 contributions60 helpful votes
Great hotel close to so many points of interest. The staff was super helpful in every way. They found us a taxi driver that took us around for three days and provided us with opportunities we would have never had otherwise. Ricardo knew people everywhere we went, knew all the best views and took us on personal tours through the local ceramic factory, tea plantation, pineapple plant, pastry shop, Liquor factory and more. If you want to be in the heart of everything and start your day with an included breakfast buffet stay here.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ChrisGibbons wrote a review Jul 2023
Bermuda166 contributions80 helpful votes
Very comfortable hotel in a lovely old historic building in the heart of the city. Excellent Japanese restaurant on site. Staff couldn’t have been more helpful, making sure we had a taxi booked for an early morning and surprising us with lunch bags as we were checking out before breakfast,
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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BerkshireTigger wrote a review Jul 2023
Newbury, United Kingdom327 contributions193 helpful votes
Stayed here one night before catching a flight to Sao Jorge. We had a very spacious clean room looking down on the small courtyard pool. Staff were efficient and friendly. The breakfast was varied and good. There are a number of restaurants within a couple of minutes walk as well as the hotel one which we didn't try.
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Date of stay: June 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
$81 - $144 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
do colegio hotel, do colegio ponta delgada
LOCATION
PortugalAzoresSão MiguelPonta Delgada
NUMBER OF ROOMS
59
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL DO COLEGIO $124 ($̶1̶8̶7̶) - Updated 2024 Prices & Reviews - Sao Miguel, Azores

Frequently Asked Questions about Hotel do Colégio
Which popular attractions are close to Hotel do Colégio?
Nearby attractions include Be Nature (0.1 miles), Igreja Matriz de São Sebastião (0.2 miles), and Portas da Cidade (0.2 miles).
What are some of the property amenities at Hotel do Colégio?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Hotel do Colégio?
Top room amenities include a minibar, air conditioning, and a bidet.
What food & drink options are available at Hotel do Colégio?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel do Colégio?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Hotel do Colégio?
Conveniently located restaurants include Azores Forever - Snack Bar and takeaway, La Gelateria, and Snack Pizza & Batatinhas.
Are there opportunities to exercise at Hotel do Colégio?
Yes, guests have access to a pool and a sauna during their stay.
Are any cleaning services offered at Hotel do Colégio?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Hotel do Colégio?
The staff speaks multiple languages, including English and Portuguese.
Is Hotel do Colégio accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.