Dear Monica-san, Hello. Thank you for your inquiry.　 As previously advised that we can not find your name in the booking list. Please advise us of your booking confirmation number. Please also check following mail sent back to you 3 days ago. >>>> I have just made a reservation for me and my family from Aug 18 to 20 at your hotel, I could not find your name on our booking list... I assume you have not completed your reservation yet... >>>> we going to fit in the room ok? I d prefer to book the triple room but it was sold out... Yes, you are right. A triple room is suitable for your family. But the triple rooms are already sold out. A child 4 years and older need his/her own futon. However, if you or your husband do not mind sharing a futon with your 4 year old child, please let us know. I do direct booking for you. >>>> what time is check in and check out at the hotel please? Check in is at 3pm and check out is 10am. Our front desk opens between 8am and 10pm. FYI. >>>> how far is it from Narita to your location please ? Best way from Narita Airport to us is taking an airport bus. Take a bus towards Ikebukuro and get off at Hotel Metropolitan then take a taxi to us. This is the easiest and stress free way for people who have lots of luggages, stroller, etc. It takes 2 and half hours from the airport to Hotel Metropolitan then 10 minutes from the hotel to us. >>>> are there a lot of shops and hotels around you? We are located quiet residential area. Local diners, izayakas, supermarkets, convenience stores are within 10 minutes. If you want more options, please visit Ikebukuro. Its just 1 station(3 min.) by Seibu line. If you have further concerns/questions, please feel free to ask. I am happy to answer your questions. Again, thank you for your inquiry!! Looking forward to hear from you. Regards,

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Lorne29-san, First of all, thank you for your reservation and inquiry. >>>> so what does "Shared bathroom" mean? This means 'Bath room for guests'. There is a bath room(bath tub and showers) at 4th floor, which guests are able to use 1 hour privately. If you are still unclear, please email us directly. Sorry for confusing you this time. Again , thank you for your inquiry. Regards,

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The Inn is approximately 1km to the station - about 15 minutes flat walking. The Inn is in a very quiet location quite a distance from the typical tourist locations but they can be accessed easily by public transport.

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Nancy M-san Hello. I will answer the question. Because we are not a guest house but a ryokan, we have a door, so privacy is kept up. Also it will lock from the inside. The picture shows the outline of the room. Thank you Family Inn Saiko

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Not sure which airport you refer to. We got on a train from Narita to Ikebukuro station, as described on hotel website: and got a taxi (10-min. ride) from the West of Ikebukuro Sta. / Airport bus stop - explaining our destination by showing a printed map (from the hotel).

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