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Mandarin Oriental Tokyo

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Traveler (2428)
Room & Suite (866)
Videos (1)
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About

#8 of 148 hotels in Chuo
Location
4.7
Cleanliness
4.9
Service
4.8
Value
4.2
2023 Travelers' Choice Best of the Best
With our covetable Nihonbashi address, we are closely located to some of Tokyo's most prominent business addresses and attractions. Blending futuristic luxury with an extraordinary sense of space, our rooms and suites capture the very essence of Japanese style and design. We offer an extensive choice of restaurants and bars with an enticing mix of mouth-watering cuisine, delicious drinks and stunning interior design. Don't miss out to visit our Spa situated on the 37th floor - a truly luxurious retreat offering a range of relaxing and rejuvenating treatments and therapies. From meetings to conferences, special occasions and weddings, we have the capacity, experience and technology to help every event run smoothly.
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Property amenities
Paid private parking on-site
Free internet
Hot tub
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Business Center with Internet Access
Parking
Wifi
Paid wifi
Fitness / spa locker rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Special diet menus
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Full body massage
Head massage
Manicure
Massage
Pedicure
24-hour security
Baggage storage
Chapel / shrine
Concierge
Gift shop
Newspaper
Shops
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air purifier
Bathrobes
Air conditioning
Additional bathroom
Desk
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Housekeeping
Interconnected rooms available
Room service
Safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Charming
Modern
Languages Spoken
English, Chinese, German, Japanese and 1 more
4.5
4.5 of 5 bubbles2,744 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Mandarin Oriental Tokyo is celebrated for its prime location and the luxurious atmosphere it offers, with guests frequently praising the stunning views and elegant touches. The hotel's service and top-notch amenities receive acclaim, although some guests have experienced issues with concierge responsiveness and pool access. While the rooms are appreciated for their views and amenities, there are occasional comments about wear and outdated decor. Despite the commendations for cleanliness and attentive staff, some travelers question the value, pointing to the high prices and service inconsistencies.
Location
Convenient
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Top-notch
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2,744Reviews39Q+A100Room tips
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Paschpasch wrote a review Dec 2023
4 contributions1 helpful vote
Beautiful rooms, views and spa. From the reception on the 38th floor a great view of Mount Fuji and from our rooms on the 34th floor of Tokyo Skytree. We had a very pleasant stay in our Deluxe Twin Rooms. Best breakfast and a fantastic Omakase course dinner at Sushi Shin by Miyakawa.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded Dec 14, 2023
Dear Paschpasch sama, Thank you very much for your excellent feedback! We are thrilled to hear that you had a wonderful stay with us and enjoyed the beautiful rooms, views, and spa facilities. It's fantastic that you had the opportunity to take in the breathtaking views of both Mount Fuji and Tokyo Skytree from our 38th and 34th-floor locations. We are delighted that your Deluxe Twin Rooms provided a comfortable and pleasant stay. We are also pleased to know that you enjoyed our breakfast at K'shiki and had a fantastic Omakase course dinner at Sushi Shin by Miyakawa. Your kind words are greatly appreciated, and we will be sure to share your compliments with our team. Thank you for choosing Mandarin Oriental, Tokyo, and we hope to have the pleasure of welcoming you back for another exceptional experience in the future! Yours sincerely, Mandarin Oriental, Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fred wrote a review Dec 2023
Chattanooga, Tennessee22 contributions4 helpful votes
I have stayed in all the high end hotels in Tokyo.... the Mandarin is the only one I have stayed at 4 times. The best rooms. The best staff. The best location for the Ginza Tokyo Subway in the basement.
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded Dec 14, 2023
Dear pax76345796754 Thank you so much for your continued support and kind words, both through TripAdvisor and our online hotel survey. We are truly honored to be your preferred choice among Tokyo's high-end hotels. Your loyalty means the world to us, and we are delighted to hear that you have consistently enjoyed your stays with us. We look forward to welcoming you back for many more exceptional experiences at Mandarin Oriental, Tokyo! Yours sincerely, Mandarin Oriental, Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Fly A wrote a review Dec 2023
1 contribution
Rooms are nice with mountain Fiji view the rooms are comfortable, the stuff are friendly however you will need to use u er or subway for most destinations in Tokyo average of travel time 15-20 minutes
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Date of stay: December 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded Dec 11, 2023
Dear FlyA4 sama, Thank you for your kind review on TripAdvisor. We are delighted to hear that you enjoyed your stay with us and had the opportunity to see Mt. Fuji. It is particularly prominent in the clear winter sky, and I'm pleased you had the chance to witness it firsthand. We hope the rest of your stay in Japan was equally rewarding, and we look forward to welcoming you back to our hotel in the not-too-distant future! Wishing you a joyful festive season and a happy and prosperous year ahead! Yours sincerely, Mandarin Oriental, Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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S_Raina01 wrote a review Nov 2023
3 contributions4 helpful votes
Dear Management Team, I hope this message finds you well. I am writing to share my experience during my recent stay at the Mandarin Oriental in Tokyo, emphasizing additional aspects that contributed to our disappointment. My husband and I chose the Mandarin Oriental to celebrate my birthday, opting to explore beyond our usual hotel affiliations with Marriott and Hyatt, where we hold ambassador and Globalist statuses, respectively. Intrigued by the partnership with Founders Card, we booked a discounted rate with high expectations. Regrettably, our experience did not align with the level of service we anticipated. Despite the property's reputation, we were informed that no M.O Fans benefits would be applied due to our "heavily discounted rate." While we appreciate a good deal,
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded Nov 28, 2023
Dear Ms. S_Raina01 Thank you for selecting Mandarin Oriental, Tokyo as your accommodation during your recent visit to our beautiful city. We deeply value your feedback, both from the hotel questionnaire and your review on TripAdvisor. I have carefully reviewed the points you raised with great concern. Firstly, we sincerely apologize for not being able to extend the Fans of M.O. benefits when booking through sources outside our official hotel website. As previously explained by my colleague, Fans of M.O. benefits are applicable exclusively to bookings made directly on our website. We regret any inconvenience this may have caused and acknowledge that it fell short of your expectations. Regarding the Pizza Bar experience, we are genuinely sorry for not being able to secure seats for you. It's worth noting that this restaurant has achieved the remarkable distinction of being named one of the top 4 pizza restaurants in the world in a recent pizza competition. Due to its limited seating capacity of only 8 guests, it tends to fill up quickly and the extensive 48-hour dough fermentation process makes the last-minute accommodations even more challenging. We understand how this may have been disappointing, and we apologize for any inconvenience caused. We also acknowledge that our concierge team did not provide you with the level of service you anticipated. Your feedback serves as a valuable lesson for us, and we are committed to using it to drive improvements in our services. Upon receiving your valuable feedback, we promptly took action by offering gestures of apology. It is disheartening to learn that these efforts fell short of resolving the situation to your satisfaction. Our primary goal is to ensure that every interaction, regardless of its nature, concludes on a positive and satisfactory note. We genuinely regret that, despite our multiple attempts to address your concerns, we were unable to reach a mutual agreement on this occasion. With that said, we sincerely hope that you will contemplate a future visit and grant us the opportunity to welcome you back in the near future. Your contentment remains our utmost priority, and we are wholeheartedly committed to ensuring that your next stay with us is a truly unforgettable experience. Yours sincerely, Yoshihito Kaseda Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David Wong wrote a review Nov 2023
Hong Kong, China3 contributions1 helpful vote
Thank you so much MO Tokyo helped to arrange our schedule with taking care of us precisely. It really enriched our trip and my girlfriend started missing Tokyo already. 感謝東京文華的招待,他們事前幫我們對行程的安排使我們獲得了一份美好的東京回憶。地點便利,房間風景優美,我會再次選擇文華作為我的落腳點。
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded Nov 22, 2023
Dear Mr. Wong, Thank you for taking the time to share your feedback through our hotel survey and on our TripAdvisor page. We are delighted to learn that our concierge team contributed to making your stay in Tokyo a fruitful one. I have passed on your kind words to Rina and Asuka, who assisted with your restaurant bookings. They were thrilled to receive your positive comments. Once again, thank you for your valuable feedback, and we eagerly anticipate the pleasure of welcoming you back soon! Yours sincerely, Mandarin Oriental, Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TheMostAvidTraveller wrote a review Nov 2023
New York City, New York8 contributions2 helpful votes
Stunning property. Service is excellent. Note that restaurant bookings in Tokyo now go through hotel concierge and the team at Mandarin Oriental made excellent restaurant recommendations and successfully scored hard-to-get bookings for us. Star team! We have experienced their restaurants, spa and room stay - everything at its highest level, including the views.
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Date of stay: August 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded Nov 19, 2023
Dear TheMostAvidTraveller sama, Thank you for your glowing review! We're thrilled to hear that you found our property stunning and our service excellent. We're also delighted that our concierge team was able to assist you with restaurant bookings, and we appreciate your kind words about our restaurants, spa, and room accommodations. We look forward to welcoming you back to Mandarin Oriental Tokyo in the future, and please feel free to reach out with any special requests for your next visit. Your satisfaction is our top priority! Warm regards, Mandarin Oriental, Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Gareth J wrote a review Nov 2023
London, United Kingdom7 contributions
Wonderful hotel, excellent service from everyone weencountered, great location and stunning views! Plenty of dining options within the hotel and lots of choice nearby. Thoroughly enjoyed every aspect of our stay and would highly recommend.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded Nov 19, 2023
Dear Mr. garethj643 sama, Thank you for your glowing review! We're thrilled to hear you had a wonderful stay with us. Our team takes pride in providing excellent service, and it's great to know you enjoyed our prime location, stunning views, and dining options. We appreciate your recommendation and look forward to welcoming you back. If you have any preferences for your next visit, please don't hesitate to let us know. Your satisfaction is our priority! Yours sincerely, Mandarin Oriental, Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris L wrote a review Nov 2023
4 contributions
The room was spectacular and I was able to see the Skytree Tower the minute we checked in which was a treat. The restaurants were incredible and we sat at the bar our first night and got great education on different sakes and recommendations on restaurants and places to explore. The whole hotel was clear and service was top notch. We literally didn't lift a finger our whole stay. And the breakfast buffet was the best I have ever had. Just truly an amazing experience overall. I am planning trips going forward around where other MO are lol.
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded Nov 12, 2023
Dear Mr. ChrisL8158 sama, Thank you very much for sharing your feedback on our hotel questionnaire as well as the Tripadvisor. We're thrilled to hear that your stay was exceptional and that the views, dining, and service exceeded your expectations. It's an honor to know our breakfast buffet was the best you've ever had and that you plan to visit other Mandarin Oriental locations based on this experience. Thank you for your kind words, and we eagerly await the opportunity to welcome you again soon. Yours sincerely, Mandarin Oriental, Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark Y wrote a review Nov 2023
Los Angeles, California75 contributions68 helpful votes
This was my second visit to the MO in the past year, and the property has become my favorite hotel. The rooms, amenities, and location cannot be beat. You can read the other reviews on beautiful the hotel is. What sets the MO apart from other luxury properties are the people. I cannot say enough about how amazing the staff is. From pre-arrival to departure, everybody was so nice and welcoming. First off, the concierge team was great in securing reservations and dealing with me. Every restaurant booked was memorable! Communication was excellent throughout the process, so thank you for all the help. If you're here on a weekend, I'd highly recommend you make a reservation at Sense for their dim sum lunch. It's a set menu with the choice of soup, three pieces of
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Date of stay: October 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded Nov 6, 2023
Dear markyP8507CW Thank you for choosing Mandarin Oriental, Tokyo as your accommodation during your recent visit to our city. We sincerely appreciate the valuable feedback you've provided, which is instrumental in helping us improve our services. We are truly delighted by your feedback, and we couldn't ask for better compliments. It's our greatest reward to know that our staff, the heart of our hotel, provided consistent and welcoming service that made your visit warm and memorable. Rest assured, your compliments will be shared with Yukiko, Korin and Ana as a testament to their outstanding service. Your glowing words motivate us to continually provide the exceptional service and experiences that our guests expect and deserve. Thank you once again for choosing to stay with us and we look forward to welcoming you back to Mandarin Oriental, Tokyo. Yours sincerely, Mandarin Oriental, Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jay C wrote a review Nov 2023
1 contribution
The staff was fantastic. They assisted us with all of our tours and restaurant reservations. They anticipated all of our needs were helpful without being overbearing. Additionally, the views from our room were absolutely incredible. I would highly recommend staying at this hotel.
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from TYO MO, 支配人 at Mandarin Oriental Tokyo
Responded Nov 6, 2023
Dear Jay C sama, We genuinely appreciate you taking the time to share your fantastic experience with us! Your words warm our hearts, and we're thrilled to hear that our staff exceeded your expectations in helping with your tours and restaurant reservations, ensuring a seamless and enjoyable stay for you. We're also delighted that you had the chance to witness the beautiful sunrise with minimal crowds and disturbances, as depicted in the picture you've shared. Your kind review is a great motivation for us, and we eagerly anticipate the opportunity to welcome you back for another memorable stay. If there's anything specific you'd like to experience during your next visit, please feel free to share, and we'll do our utmost to make it happen. Thank you once again for choosing our hotel! Yours sincerely, Mandarin Oriental, Tokyo
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Chuo area.
PRICE RANGE
$820 - $1,360 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, tokyo hotel chuo, mandarin oriental hotel tokyo, mandarin oriental chuo, mandarin tokyo, chuo mandarin oriental
LOCATION
JapanKantoTokyo PrefectureTokyoChuoGinza / Tokyo Nihonbashi / Tokyo Station / Ginza / Nihonbashi
NUMBER OF ROOMS
179
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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MANDARIN ORIENTAL TOKYO - Prices & Hotel Reviews (Japan)