The Llama Park

The Llama Park opinie, Forest Row

The Llama Park
4
10:00 - 17:00
Monday
10:00 - 17:00
Tuesday
10:00 - 17:00
Wednesday
10:00 - 17:00
Thursday
10:00 - 17:00
Friday
10:00 - 17:00
Saturday
10:00 - 17:00
Sunday
10:00 - 17:00

4.0
526 reviews
Excellent
277
Very good
119
Average
55
Poor
40
Terrible
35

CoralHuby
Rainham, UK44 contributions
Really nice time
paź 2020 • Pary
We visited the park during the wettest day possible! Luckily we had the right clothing and footwear to still head out so I would recommend checking the weather! The llamas and alpacas were out and it was such a nice experience feeding them (buy the pellets at reception) - they’re so careful as they eat from your hand. We didn’t visit the food or drink cafe but lots of people seemed to queue to be eating/drinking there. I think I would have enjoyed it more if we had done that llama walk (just didn’t due to the weather). A few other animals were taking shelter so it seemed a little empty. Overall thoughts - nice centre but best done during fine weather. Animals super lovely when taking the food from your hand. Enjoy!
Written 28 października 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Emily W
2 contributions
The best day out!
paź 2020 • Znajomi
Thank you for an incredibly fun, relaxing and highly enjoyable day out. We went on a fantastic Llama walk with our guide Beth and a young man on work experience, both were very helpful. Beth was really knowledgeable and happy to answer all of our questions! The shop, toilets and cafe are all very clean and Covid safe. I had THE BEST scone with a delicious cup of tea. Thank you to the friendly cafe staff. Most of all thank you for looking after the wonderful animals so well and providing a brilliant animal experience with amazing customer service. What a great day out! We will be back to see Sassy Susan soon! 🦙 🦙 Oh, and the baby Llamas are ADORABLE.
Written 15 października 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Emily, Thank you so much for the 5* review and for "having the best day out".... Great news. Beth is super cool and she will be so pleased to hear that she gave you the "best day out". We try to give every customer the best day out but not all agree sadly, so a VERY BIG THANK YOU. And "cookie" will also be pleased to hear that you had THE BEST SCONE ever. Such a nice review. Love you and hope to see you again. Bobby
Written 16 października 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JLM3080
Bognor Regis, UK1 070 contributions
Interesting
wrz 2020
This was a lovely day, the Llama's seem to be well cared for, and there are lots of other interesting's species on site as well
Written 13 października 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Thanks for your positive review. We do try our very best to look after our animals and glad you spotted that. Take care and hope to see you here again soon. Cheers, Bobby
Written 14 października 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

beachylabeau
Londyn, UK27 contributions
Unpleasant to see - handling of llama
paź 2020 • Dla rodziny
Whilst watching the llamas in a shed one keeper came to put halters on two llamas. One was compliant the other not and we, together with other families, watched the keeper getting ever more annoyed and muttering - not the best example of animal husbandry. I watched as he led the animals away- still very angry with the larger llama. Children of any age have to wear masks indoors - yet outside all have access to a bouncy castle in the middle of a muddy field. We were there several hours and no sign of cleaning/limiting to family groups etc. The girls in the cafe were helpful and provided good service. Would we go back again? No and at £30 entrance for 2 adults and young children it is overpriced.
Written 10 października 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Well I do not find anything about that review "beau". Seems you might be a little self-centred especially with a name like "beachylabeau". If you have ever had an animal you will know that some times they can be very annoying. They can be disobedient. They can even be aggressive, even the sweet llamas. So it is not at all unusual to get annoyed with an uncooperative animal just as it is with an uncooperative child, if you have ever had children that is. I have spoken to the Livestock Assistant about his "muttering" and showing "annoyance" in front of customers and he assures me he will not do it again. Just a question of him having a bad day and he says 'sorry'. But we do have to doubt some of your review, and maybe the above as well. The bouncy castle is right on the edge of a children's playground, not in "the middle of any muddy field". Yes we insist on children wearing masks when they are inside the buildings as we do with ALL customers. That is our right to control the spread of the Virus but then maybe you are one of those people who likes to go to crowded beaches and not wear masks so you can help spread the virus? Maybe I do not know. We limit all customers coming into the park to 6 in a group and was doing that before BJ and his gang decided to introduce the "6". Your comment about no sign of cleaning is such rubbish I cannot believe that you actually said that. We have a 5 * Environmental Health Department rating and you do not get that by being dirty. In fact all restaurants - not just us - have been using sanitisers to clean tables long before the Virus so just because you do not see us probably means that you were out in the "middle of a muddy field" somewhere else.... Anyway enough waffle from me it is just annoying to get these reviews that complain and write untruths.... I will tell the girls you said they were helpful and provided good service..Cheerypoo.. Bobby
Written 17 października 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

missyedwardsuk
Londyn, UK67 contributions
Great Visit on a Rainy Day
paź 2020 • Znajomi
We visited on a very wet, chilly and miserable Sunday, so a lot of the animals were tucked away in their housing but it didn’t take away from our experience at all. We enjoyed the warm welcome, the Covid-secureness, saying hi to all the animals we could and feeding them, particularly the young llamas who are beyond gorgeous. I particularly appreciated how well all the animals looked and how well housed they were - it’s obvious a lot of care has been taken by people genuinely interested in the animals welfare. The park is set in a stunning location and there’s plenty of space and playground for kids to run about in. The cafe is spotless and reasonably priced with a good gluten free and vegan selection. And the best cheese scones ever. We will return when the weather is a little kinder to join a llama trek and enjoy the grounds a bit more than we could yesterday. Great place to visit 🦙🦙🦙🦙🦙
Written 5 października 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Dear Missy, Thanks for your 5* review and it has to have been good when you were here as it is very hard to award 5*s in the pouring rain. All you really want is a hot bath. And your comprehensive and positive comments were most welcome to our ears. Thanks and look forward to seeing when you next come here. Thanks again. Vheers, Bobby
Written 6 października 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Leigh Rennie
Weybridge, UK1 contribution
What a wonderful day!
wrz 2020 • Pary
What a wonderful experience! My husband and I had a truly memorable visit to The Llama Park. We had a lovely walk with Nero and Nicholas together with Will, our fabulous guide. A superb day out!
Written 3 października 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Leigh, Many thanks for the 5* review. We always love it when customers tell us that they have had a good time as it makes us all feel warm and cuddly all over. That is why we are here and why negative reviews are so depressing. Nero and Nicolas are definitely two of the best animals we have so you got a very good choice there. Will is very good on the walks and is our number one llama walking staff member so he will also be pleased to see your positive review. Again many thanks and hope to see you soon. Cheers, Bobby
Written 4 października 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Katherine A
1 contribution
Avoid - Toddlers asked to wear masks!
wrz 2020 • Dla rodziny
Having previously visited I was looking forward to returning to the Llama Park for lunch, however due to COVID, I would not currently recommend it. Who would expect a 2.5 year old to wear a mask? It is not a legal requirement and when asked to do so in order for us to eat in the cafe, I was a little surprised, and naturally annoyed by the request. As a result we did not stay for lunch and won’t be back any time soon. I would suggest there COVID policy needs changing in order to keep business.
Written 28 września 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
Madam, We have implemented entry conditions to protect the health and safety of our staff and customers. If you did not wish to abide by those conditions then you did not HAVE to come in. You chose to come in knowing of these conditions as there are 4 x notices - one of them is 8 foot x 4 foot in size - explaining our entry conditions so customers do not miss the message. You must have seen the signs and then chose to enter using your freedom of choice. So why are you complaining?? If you did not like what you read and were told by my staff then why come in? Most of my sensible regular customers complain that other places that they have visited that do not impose or enforce Covid 19 regulations and that they come to The Llama Park because we do enforce the regulations to the letter. If we choose to ask children to join us adults in trying to contain the virus we should be applauded not criticised, unless you were maybe one of the people on the Bournemouth beach?? Bobby
Written 30 września 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

JC4MM
Watford, UK5 contributions
Wonderful Visit and Llama walk
wrz 2020
My husband and I thoroughly enjoyed our Llama walk. The Llamas are so gentle and such sweet creatures no spitting at all. Our lovely guide, Ciara (sorry if misspelt!) was very helpful and knowledgeable and took us on a beautiful walk with the Llamas though the grounds of Ashdown Park hotel next door . All the staff at the Park were really lovely and welcoming and you felt very safe with their Covid measures. The coffee and food was very good too. If you are in the area I would recommend you take the time to visit.
Written 28 września 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
So glad that you enjoyed the walk, the food, the coffee and that the staff were lovely and welcoming. So nice to ghet a positive review on Trip Advisor for a change. Please come back and visit. Cheers, Bobby
Written 30 września 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Brendan McGuire
Londyn, UK9 contributions
Is it better to burn out of face away?
sie 2020 • Dla rodziny
Certainly not what it once was... Due to Covid and other such rubbish this isn’t the experience the £20 it cost us to get in with our infant daughter, that felt it was worth it. The animals were in the middle of the field (fair enough) and I wouldn’t expect them corralled. The gift shop has been reduced to random ‘fairground toot’ selection of alien slime eggs Or similar etc. While I understand restrictions of ‘touching stuff’ a decent selection of alpaca wool Ponchos or similar culturally relevant clothing would have led to a sale of something more suited to the venue.... i.e. you are called a Llama Park.
Written 27 września 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.
I think you meant to say "Is it better to burn or fade away"..... We are not burnt out and we will not fade away. But your horribly silly negative and pathetic comments have made us all here hope that you fade away and do not darken our doorstep again. Bobby
Written 4 października 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sundowner999
La Souterraine, Francja2 contributions
AVOID!
wrz 2020
This review should come as no surprise to the owner, as I spoke to him....and was not at all impressed! I have also emailed with our concerns. IF YOU ARE GOING TO THE LLAMA FARM, YOU PERHAPS NEED TO READ THE FOLLOWING. We arrived to be informed children have to wear masks...why ? I know not.It is not government policy. As for Covid protocol, it is non existant. There is no social distancing. It would be very easy to have a one way system, but people are allowed to cross each other paths in the shop and indoor spaces..We went to the restaurant, and sat in the area saved for elderly and vulnerable.We were told in no uncertain terms we were not allowed to sit there,Unfortunately the staff assumed (wrongly) we were non vulnerable persons. We were told to sit in another area.At no time was our original table sanitized . I spoke to the owner, who needs a lesson in customer service! Patronising and rude to say the least..After finishing our food, I asked a member of staff what their Covid protocol was regarding collection of trays, plates etc,etc, from the table. To my astonishment, I was told they didn’t know! I saw other customers leave their table, carry their trays of used plates etc,etc, and place them anywhere.The tables were then left, and more customers sat down! I thought tables and chairs had to be sanitized after every use,... This attraction is paying lip service to the rules to keep everyone safe..... Needless to say we won’t be visiting again...even when the pandemic is over.. The owner has seen to that!
Written 27 września 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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