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Reviewed January 5, 2015

This was our second stay at the Copthorne. We honestly think has one of the nicest views in the country and the Hokianga so peaceful.

We eagerly awaited our second stay. Bookings were very tight over the Christmas-New Year as the hotel is so popular.

We do have a few gripes this time though. We paid $260 a night for a room with a fabulous view in the newer wing of the hotel. This included breakfast for two but could not be considered cheap.

The mattresses in room 35 are well overdue for replacement. They are lumpy and quite uncomfortable.

The choice of channels available on the television are really not sufficient for a hotel in this price range.

The food and beverage, which was a stand out last time, disappointed. Breakfast is only served to 9.30 am which is early for a resort hotel. Sadly, the later you leave it, the less choice you may have. There were no bacon or sausages available by the time we came down for breakfast.

Dinner wasn't much of an improvement. We sat down for dinner on a outdoor table only to be told in a rather perfunctory way that the table was reserved. There was no reserved sign on the table so we weren't to know. Worse we were informed that regardless of being an in-house guest we needed to book, I have travelled extensively throughout NZ and the World and I have never ever struck that before. No attempt was made to accommodate us or even to suggest room service. As an aside, room service is apparently an option but when we phoned reception we were told that we would need to return to the restaurant to make a selection as there were no menus in the room.

We ended up dining at Opononi, some five minutes drive down the road.

We love the site and the rooms (which new matresses and pillows would really improve) but for the price, an investment in staff training is long overdue. Good enough isn't close enough at this price point. More supervision is required along with a 'can do' attitude.

Date of stay: January 2015
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank 247Travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pip L, Manager at The Heads Hokianga, responded to this reviewResponded January 15, 2015

Kia ora 247 Travel
Thank you for staying with us yet again. It is wonderful to have return guests and very apt as Hokianga, means the returning place.
Thanks for your feedback. Our breakfast hours are 7.30 am until 9.30am Monday - Fri and from 8am - 10am on both Saturday and Sunday. Over the holiday period we do tend to go over these times. It is not common practise for our cooked buffet to run out, so I do apologise for this. It is certainly not our intention to reduce choice.
I will ensure that the pillows are replaced in Room 35.
Whilst we hope that our guests do dine with us, we do not take it for granted as some of our rooms have full kitchen facilities and some people choose to eat offsite. Reservations for our Restaurant are essential. They are spaced so that the diner has the best service and dining experience possible. If all of our rooms came in at the same time this would not be the case. A booking enables us to personalise your experience. It also gives you the opportunity to choose where you would like to sit.


Regards
Pip

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Reviewed January 1, 2015

This was my first visit (if only brief) to this lovely property in a beautiful location. My upstairs room overlooking the harbour, over to the sand dunes was comfortable, clean. The bathrooms are huge. I had two meals (dinner and breakfast) in the restaurant, these were very good - remembering the location. The staff were polite and helpful. The balcony (where you can also eat) overlooks the pool, and along the beach. There is plenty of places to sightsee, especially a visit to Tane Mahuta (The King of the Forrest) a giant Kauri tree. in the Waipoua Forrest.

Room tip: I had an upstairs room, which gave an even better view out to the harbour
Date of stay: December 2014
  • Trip type: Traveled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Sandra S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pip L, Manager at The Heads Hokianga, responded to this reviewResponded January 14, 2015

Kia ora Sandra S

I am so pleased you enjoyed our little piece of paradise.
We are so fortunate to have the beach on our front door step and the amazing kauri forest so close to us. Tane Mahuta is over 2000 years old and the biggest kauri in the world. You must visit this incredible tree during the day, but also embark on our Twilight Encounter with our guides into the Waipoua Forest at night. Let Footprints Waipoua share with you an incredible journey-. This tour runs from our hotel every night.

Thanks so much for staying with us.
Regards
Pip

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Reviewed December 29, 2014

This would be our third visit to The Copthorne in Omapere. We love that the accomodation is either right on the beach or overlooks it. The rooms are generous and have plenty to offer couples or families. The resturarant is always amusing as the staff are mostly local youth who we presume have been trained at the local hospitality school. They are very friendly but don't always get it right first time, that never stops them from trying again. Just have a little patience and you'll have a great time. We always do. Food is good, my fish was over cooked my husband under, but he had really large fillets as opposed to my very thin ones. Its a real experience of the Hokianga and as New Zealanders we love it. Not typical of the rest of New Zealand so best not to compare.

Room tip: If you want to bring your own breakfast bring cuttlery and crockery
Date of stay: December 2014
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank NZtraveller02
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pip L, Manager at The Heads Hokianga, responded to this reviewResponded January 14, 2015

Kia ora NZ Traveller02

Thanks so much for revisiting our hotel and for your review.
I am sorry that your fish was not cooked to perfection. If you ever have that experience again with us, please advise our team. We need to fix things.
You are quite right, the majority of our staff are local and we pride ourselves on this. For many it is their first job, a stepping stone in their career paths.
Your tip regarding the cutlery etc is a good one, however we are happy to supply cutlery crockery etc if requested.
We would love to see you back in the Hokianga.

Regards
Pip

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Reviewed December 28, 2014

Hotel is comfortable with a nice view,reasonable rooms and a good restaurant. Sadly though we found the food to be very ordinary. We ordered snapper (fish of the day) and salmon.The Snapper, rather than being succulent was dry as a bone. The Salmon was rather overdone.

Date of stay: December 2014
  • Trip type: Traveled with family
    • Value
    • Rooms
    • Service
Thank RichardBB_13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pip L, Manager at The Heads Hokianga, responded to this reviewResponded January 11, 2015

Kia ora RichardB B Thanks for bringing your family to stay with us. I am sorry that you found the fish dry. Over cooking fish is a real crime. Although you have reviewed this on Trip Advisor, I really do hope that you shared this with our Restaurant Manager. If we are aware of such a problem, we are then given the opportunity to fix things.

I am also sorry that you found our menu a little ordinary. As we live right on the harbours edge, seafood is showcased on our menu. We offer 3 different types of fish along with a seafood tasting plate, calamari, seafood chowder and the most amazing oysters. We also have a seletion of vegetarian and gluten free meals as well as beef, lamb, pork and chicken options.

Regards Pip

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Reviewed December 25, 2014

Beautiful location on Hokianga Harbour.
Very good value for money, especially the view, right in front if the harbour, and the breakfast which was included.
Restaurant with good choice of dinner.
Unfortunately Wi-Fi is not free in this hotel which nowadays puzzles me a bit.

Date of stay: December 2014
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank Albin_1508
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pip L, Manager at The Heads Hokianga, responded to this reviewResponded December 26, 2014

Kia ora and thank you for staying with us in the Hokianga. It is as you have said, a beautiful location. I do apologise about the charge on the wifi. We are working on it and we expect to be able to change this in the not too distant future.

Regards
Pip

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