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Reviewed June 18, 2015 via mobile

Easy check-in. Nice and clean room. My kiddos loved the indoor water park, but we're a bit disappointed the slide is only open in the evenings. The complimentary breakfast was good- more seating would be nice. Overall a great stay!

Date of stay: June 2015
Trip type: Traveled with family
Thank aprilgenia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dave h, Manager at Comfort Inn & Suites, responded to this reviewResponded June 22, 2015

Thank you for taking the time to complete our survey. We are glad you had a great stay and have looked at changing the waterslide hours. We have also opened up our meeting room for those mornings where we need additional seating in breakfast. Thanks for your comments and we look forward to seeing you in the future.

Sincerely

Dave H
GM

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Reviewed June 10, 2015 via mobile

This is a very nice hotel with very spacious and clean accommodations. The breakfast was very good. There is ample seating
The pool is small for the water slide. If the inflatable tubes are routinely removed by the lifeguard, the space and safety elements improve greatly.
We had a bad experience with the lifeguard who was allowing her friends to swim by letting them enter a back exit door and not providing supervision. I approached this individual about my concerns and she was rude and arrogant. I took these concerns to upper management and they were professional and proactive in correcting the problems.
The other staff members were wonderful, helpful and friendly. I trust that the stated problem has been resolved. This is a good place to stay. Thank you to Jenny the manager and Kim for being very helpful.

Date of stay: June 2015
Thank janets165
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dave h, Manager at Comfort Inn & Suites, responded to this reviewResponded June 15, 2015

We are glad you and your family had a great stay. I apologize for the actions of our lifeguard and I am very pleased that Jenny and Kimmi helped resolve the situation. We have met the lifeguards and corrected this problem. We are pleased the rest of your stay met your expectations and we hope to see you again soon!

Sincerely
Dave H
GM

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Reviewed June 10, 2015

We stayed one night on our way through the area. This hotel is in a great location; we were within walking distance to several restaurants and there was even a Walmart quite close. The rooms were nice, clean and comfortable. The hotel has a small indoor water play area so we requested a top floor room away from the pool and we were given given that. Breakfast was the typical selections which satisfied everyone in our group. We were quite pleased with our stay and would stay again.

Date of stay: May 2015
Trip type: Traveled with family
Thank Cincytraveler44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dave h, Manager at Comfort Inn & Suites, responded to this reviewResponded June 15, 2015

Thank you for choosing the Comfort Inn & Suites for your stay. My staff and I are excited that we met your expectations and we hope to see you again soon!

Sincerely
Dave H
GM

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Reviewed June 1, 2015

My husband and I and our 15 year old grandson were on a road trip and stopped after a long day of driving. Our grandson enjoyed the water slide. Our beds were comfortable and the room was very nice and had the usual min fridge and coffeemaker. I would have given it the very best rating except for 3 things - there was a shirt and tie on the desk chair when we checked in left behind by someone else ( the chair was pushed in so not easily noticeable perhaps), the room temperature for sleeping was unmanageable for comfort - could not get it cooler and was up twice as a result trying to figure out how to change the temp. When I mentioned it the next morning while checking out, I was told not all the rooms were ready for the air conditioning, or something to that effect. Apparently something needs to be changed as the seasonal switch from heating to cooling happens. That did not make me happyas the room cost is well over $100 and sleeping well is what we paid for. The 3rd reason I did not give it the best rating is because the previous week we had stayed at a Select Inn which is part of the same parent company as the Comfort Suites. A large placard at that hotel promoted 2 stays within the May- June dates we were traveling would earn us a $50 gift card. The clerk at the Quality Inn told us by just having our membership number used when we stayed would have us qualified. When we saw the Comfort Suites and knew it was the same parent company for the promotion, we thought that was a good reason to stay. Upon registration, we were told we were not eligible for the gift card since this stay was to have been booked online to qualify. This was disappointing and perhaps not Comfort Suites fault, but must have been cleverly hidden rules in the small print of the placard at the first hotel stay. We would stay again, mostly because of the comfort of the beds and the cleanliness of our room. There was the usual continental breakfast with some hot food choices as well.

Date of stay: May 2015
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Ritav1953
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dave h, Manager at Comfort Inn & Suites, responded to this reviewResponded June 15, 2015

Thank you for choosing to stay with us during your travels. I am sorry for the difficulties you had with the AC/Heater unit. I believe your A/C was on an energy save mode and thus couldn't get to the desired temperature you wanted. Thanks to your comment we have corrected the energy saver on all rooms. I am also truly sorry that you were not given complete instruction on the summer promotion with Choice. I would hope that you have contacted Choice Priviledges and now understand the promotions and how to take full advantage of them. I can assure you that next time you stay with us we will have met your expectations.

Sincerely
Dave H
GM

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Reviewed March 9, 2015

Stopped one night on our way home from Iowa after taking care of family business. Was dark and we were all tire of riding in the vehicle. We took the Mitchell exit hoping to find a motel/hotel for the night and some good rest for the longer drive the next day. We pulled into the parking lot and saw the exterior slide so we were all excited and hopeful to get rooms at this location. Sure enough on a Friday night they had two rooms at a reasonable price. Dana at the front desk was very helpful, accommodating and friendly. Once we were checked in we went down to check out the pool - what a great and welcome surprise to find that not only did they have a great water slide but a kiddy pool complete with pirate ship, water features, slides and tunnels. Was perfect for our 3 year old grandson to burn off all his energy. Kept him going until it was time to close down the pool. The hotel was busy and we were very thankful that other parents were taking care of their kids. Rooms that had kids in them and the halls where kids were running around early in the evening were all quiet by 10pm, not even a door slam. Since we had a very long drive the next day, planned on getting some sleep and heading out before light the next day we were very thankful that other guests were considerate. We found our room clean, well stocked with everything we needed and the beds extremely comfortable. If we are in the area again we will definitely choose Comfort Inn & Suites. When traveling Comfort Inn's will be one of the first locations we look for when searching for a hotel.

Date of stay: March 2015
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank frickenfrozen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dave h, Manager at Comfort Inn & Suites, responded to this reviewResponded March 12, 2015

Thank you for taking the time to write your review. I am so pleased that your stay with us was above your expectations and that our staff performed the way we expect and hope they always will. It is refreshing to see guests recognize employees and our property when we perform to your expectations and ours.

Dave

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