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Reviewed July 26, 2015

I have given this hotel a 3.stars. These were my reasons:
Pro: Excellent location - close to interstate, many places to eat and shop.
Staff services: 5-Star and outstanding, friendly and accommodating.
Breakfast: 4- star, very good

Con: Décor outdated.
Room- not well appointed, no chest drawers to put my clothes, have to leave them in the suitcase.
The sofa was cheap and uncomfortable,
The most let down was the bathroom was not clean. I saw ring around the bathtub and dirt on the grouts.

Amazing I paid almost $200 for a Friday stay and it was the cheapest hotel on the same street.

Date of stay: June 2015
  • Trip type: Traveled with family
    • Service
2  Thank geffect95
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RachelCrowther, General Manager at SpringHill Suites by Marriott Grand Rapids North, responded to this reviewResponded July 27, 2015

Thank you for taking the time to write a review regarding your most recent stay in Grand Rapids.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the condition of the furnishing and the bathroom. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Grand Rapids.
Cheers!
Rachel Crowther, CHA, CTA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2015 via mobile

Very nice comfortable hotel. The suite has a seating area with kitchenette and the sleeping area had a king size bed. The staff was friendly and helpful and the free breakfast was very good. It is located near a large shopping area and very close to several restaurants.

Date of stay: July 2015
Trip type: Traveled on business
Thank John K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RachelCrowther, General Manager at SpringHill Suites by Marriott Grand Rapids North, responded to this reviewResponded July 20, 2015

Thank you for sharing your experience at the Springhill Suites Grand Rapids North.
We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon!
Cheers!
Rachel Crowther, CHA, CTA

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Reviewed July 14, 2015 via mobile

We stayed here with the kids on the trip up north. The staff was very friendly, and the hotel was in great shape. The room was very clean, and a perfect size for the four of us. We appreciated the free wifi, and the breakfast in lobby was great! The kids loved the waffle makers and toppings! We will definitely stay here again. To be fair, we stayed for free via a Marriott rewards certificate, but the room rates were definitely in line with the amenities and hotel location.

Date of stay: July 2015
Trip type: Traveled with family
Thank 182katied
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RachelCrowther, General Manager at SpringHill Suites by Marriott Grand Rapids North, responded to this reviewResponded July 16, 2015

Thank you for sharing your experience at the SpringHill Suites Grand Rapids North through TripAdvisor.
We appreciate your feedback and are delighted to hear you enjoyed our very friendly staff and very clean rooms! With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations.
Your feedback is integral to our ability to continue to improve our service. Thank you again for choosing the SpringHill Suites North and come visit us again soon!

Cheers!
Rachel Crowther, CHA, CTA

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Reviewed July 11, 2015

I always enjoy the friendly staff and good service. The bathrooms and decor are getting worn. Instead of properly fixing things in the restrooms, they cover them with caulk. Please give then bathrooms some attention!!!

Date of stay: June 2015
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank mhsbw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Justin S, Manager at SpringHill Suites by Marriott Grand Rapids North, responded to this reviewResponded July 13, 2015

Thank you for sending us your feedback regarding your recent stay at the Springhill Suites Grand Rapids North!

I apologize for the condition of the room not being up to standard. We will pass this along to our Maintenance staff to ensure any rooms not properly repaired are corrected going forward. Bathroom repairs that are as simple as en easy caulk job should not be done halfway.

I'm very happy to hear our staff was friendly and helpful to you! We love to hear comments like this because service is the foundation of a Marriott hotel.

Thank you for your review! We hope to see you again soon!

Justin Swett
Assistant General Manager

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Reviewed July 11, 2015 via mobile

Clean and the front desk staff were friendly and extremely competent. The location was kind of hard to get to because the street names on the directions were not the same as the gps. Rooms were spacious and clean--maybe too much room for what I needed! Bed was extremely comfortable. I had a room on the first floor right inside the exit which was handy for a quick stop on the way up north.

Date of stay: July 2015
Trip type: Traveled solo
Thank conciergemarketing
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Justin S, Manager at SpringHill Suites by Marriott Grand Rapids North, responded to this reviewResponded July 13, 2015

Thank you for providing us with your feedback from your recent stay! We're happy to hear you enjoyed your experience and that our staff was able to assist you! We are fortunate to be in such a great location near all the restaurants and shopping on Alpine Ave, yet tucked away in a quiet setting.

I'm sorry you had a difficult time finding us with the GPS directions. If you are ever in need next time you're in the area please do not hesitate to call our front desk and we can help guide you to the hotel!

Thank you again for your review! We look forward to seeing you again soon!

Justin Swett
Assistant General Manager

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