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Reviewed April 27, 2015 via mobile

I have no complaints. We used the indoor pool, outside pool not open yet. The bed was comfortable. One night the young kids in hall were loud but that didn't last long. Nice hot long showers and plenty of clean towels. Hotel is close to whatever you think you might want to do.

Date of stay: April 2015
Thank Gpwest
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alida P, Guest Relations Manager at Holiday Inn St Louis SW - Route 66, an IHG Hotel, responded to this reviewResponded April 29, 2015

Dear Guest,
Thank you for your recent stay with us here at the Holiday Inn Route 66. We were pleased to hear that you enjoyed your visit and hope to see you again soon. If you have any future needs please do not hesitate to contact us directly.
Thank you,
Alida P.
Guest Experience Champion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 26, 2015

The staff was wonderful and the rooms were great. The staff went above and beyond to provide superior service. I would stay there again and host an event here. We stayed 6 days and ever day got better.

Date of stay: April 2015
  • Trip type: Traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jasline352
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 21, 2015

The outside of the hotel doesn't look like much, and the lobby needs some updates (it is a strange mixture of front desk, rental car, restaurant, snack bar), but the room was one of the nicest I've seen, even from some 4 and 5 star hotels. Clearly newly renovated and very well decorated. The headboard and nightstand light both had outlets handy for charging phone and tablet. The bathroom was immaculate. Friendly staff. I didn't use the internet as I wasn't provided login directions and couldn't figure it out in a few minutes on my own. Used my hotspot, but I'm sure I could have called down to the front desk for speedy resolution. The hallway did smell a bit like smoke, and some of the nearby guests were a bit rowdy, but nothing too inconvenient. Location is convenient to a lot of dining options. My one complaint is that housekeeping knocked on the door at 8:30 am. I was sleeping and didn't realize what was happening til around the 3rd knock. It stopped, so I didn't call out or respond, assuming since the deadbolt was locked they would come back later. Instead, about 5-10 minutes, they began knocking again. I came to the door and looked out, and it appeared they had a supervisor or engineer brought over to unlock the door and open the latch. I finally opened the door and asked them to come back later. I can understand if it was close to or after check out time, but at 8:30 am, there is absolutely no need to be quite so set on getting into a guest room. If I was sleeping more deeply, or in the shower, they cant expect a non-response to the knocking to mean that no one is in the room. It was a very strange encounter and something I have never encountered at a hotel before. After being so impressed with the hotel until that point, it ended my trip on a bit of a sour note.

Date of stay: April 2015
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
Thank 954tiffanym
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 20, 2015

Our group of 83 high maintenance executives learned of our placement at this property for a weeklong leadership conference with two days notice. This was because the event planner was contracted literally 3 days before the start of the event. To say we were concerned that our conference would be out in the 'burbs in a Holiday Inn off the highway with a biker bar attached would be an understatement. Not to be a travel snob, but we generally are stationed in five star hotels. This property is NOT a five star hotel. It has only four stories, and the window air conditioner is noisy and there is construction off the lobby, but I have to tell you how wrong I was about this hotel. This staff, having had only TWO days to prepare for our large group have gone WAY above and beyond to make our stay a pleasant one. I have not had better customer service at any Ritz-Carlton, Westin, Hyatt Regency or Hilton. I needed a picture postcard to send to one of my children for a school project and forgot to buy it at the airport as I had intended. Jason and Angela at the desk advised me to pick one up at the WalMart 1/4 mile from the hotel. Unfortunately the vendor had removed the postcards literally one day previously and none of the other local shops carried cards. Resigned to my fate, I substituted a letter on hotel letterhead hoping it would satisfy the project at least until I could pick up a card at the airport on my return flight. another hotel staffer, Sarah, on hearing my tale of woe, went out on her own time and presumably at her own expense, bought me a stack of picture postcards. I was really overwhelmed. It was a beautiful gesture and is truly appreciated. Every other request, large and small has been attended to with a smile. The snacks during breaks in our meetings are tasty with a local flavor and a bit of local history attached. I feel so guilty for questioning this choice of hotel. I would return for another conference in a heartbeat. The executive king room was spacious, clean and comfortable. Mini fridge was a plus. I didn't have a car, but there are plenty of chain type restaurants within walking distance if you are ok with jaywalking across highways. There is a strip mall anchored by Home Depot across the street in case you need a hammer drill or anything. You probably should have a car. There is an Avis counter in the hotel, but I haven't seen anyone staff it. It is close to the front desk and may be the same staff.

Date of stay: April 2015
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
2  Thank 2_bedroom_suite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 9, 2015

Stopped here for a quicky one nighter on the way to Indianaopolis. Room was clean, linens fresh and newer, noise was minimal. The staff was bery professional and efficient at check in and afterwards when I had a highway question. Very easy access to I44 and multiple places to eat. No free breakfast at this one, only a $9.99 buffet which we skipped. My only complaint about this hotel was/is with the adjoining cocktail lounge. We were there at approximately 6:30 and left at 6:50 without ever being acknowledged or served. It wasn't busy but "no service" Oh well, the evening wasn't about drinking, it was about a good nights sleep which we got. I brought the lounge issue to the attention of the front desk person when we left. She was very apologetic and offered a breakfast voucher, but we chose to hit the road and have breakfast later. Would stay here again if in the area.

Date of stay: April 2015
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank Jim R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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