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All reviews cours mirabeau street noise old town shower head excellent location within walking distance booked this hotel rooms are small very nice hotel aix chloe century bath deluxe
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Reviewed November 16, 2014

Our three-night stay in Aix followed a weeklong hiking tour in Provence. The hotel was recommended by the tour company, "The Wayfarers."

The building incorporates the remnants of a 15th-century convent, with some of the original structure still featured. The rooms are average, but comfortable.

Staff couldn't have been friendlier or more helpful, and the location is perfect: A few steps out the door au droite, and you're on the Cours Mirabeau. Just a few steps more å gauche, and you're headed into the heart of Old Town.

I noticed some of the other reviews commented on the showers. Ours was fine, but in the course of the Provence walk, we stayed in some fairly high-end places in Luberon. They all had large and lavish bathrooms and good-sized bathtubs, but positively weird shower arrangements—usually a flexible hose and shower head, and no curtain, requiring inventive contortions to keep the water under control.

One of the two guides on the walk, an Englishwoman who lives in France, said she doesn't think the French quite "get" showers. Something visitors might want to be prepared for. But it's a small price to pay to be in France.

Date of stay: October 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Zakman44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 14, 2014

Spent two nights at the Hotel des Augustins in October, staying in one of their top category rooms, a Deluxe. We were disappointed.

The room was of a good size and had a very large private terrace, which we made use of (once we worked out how to unlock and lock the doors). But – incredibly – this room did not have a shower in the bathroom. It had a bathtub with a handheld shower, but no curtain or screen. It was impossible to have a shower! Just ridiculous.

Other than that: the best thing about this hotel is its location. It’s perfectly positioned to both the Old Town and the main city centre. We walked to the hotel from the train station with our bags in about 15-20 minutes, quite easily.

We found some of the staff to be a bit stand-offish, especially the guy on the front desk when we arrived.

We loved Aix, loved the hotel’s location but I honestly couldn’t recommend it. The bathroom thing just blew my mind.

Date of stay: October 2014
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Peter M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Corinne L, Responsable réception at Hotel des Augustins, responded to this reviewResponded January 19, 2015
Google Translation

Madame, Monsieur,

Merci tout d'abord d'être venu partager votre expérience.
Concernant la douche de cette chambre nous allons effectivement y remédier pendant les travaux que nous effectuons cet hiver, une barre de douche va être installée au niveau de la baignoire.
Nous sommes désolé pour l'accueil de l'un de nos réceptionnistes, nous mettons un point d'honneur à ce que l'accueil se fasse dans les meilleurs conditions.
N'hésitez donc pas à nous faire savoir votre date d'arrivée afin de connaitre le personnel en place ce jour là.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 12, 2014 via mobile

Loved being right in the centre of aix. Hotel full of interest, sweeping stone staircase, stained glass windows, grand furnishings. Breakfast room grand place to enjoy choosing from the buffet. Staff friendly. Good place to stay.

Date of stay: November 2014
Trip type: Traveled as a couple
Thank GrandmaClemency
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 12, 2014

booked this hotel for based on reviews from trip advisor.
The location was wonderful between shops and restaurants. The lobby was grand and beatiful, however the room was quite a let down. Decor was old but ok, the shower was dirty and needed updating. The shower head would slide slowly down while trying to shower. Only one outlet worked to charge my phone and ONLY while the lights of the room were turned on. Worst of all was the concrete mattress. It was so awful we even begged the front desk to switch our room, but they insisted all of the other rooms were identical because they had just replaced all of the matresses in the hotel. And most of their guests preferred a rock hard mattress. Needless to say we were happy we only stayed the one night.

Date of stay: November 2014
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank jenniferlX1369IO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 30, 2014

This is a beautiful hotel of historical significance. It is in a great location, just off the Main Street in Aix. You can walk to shops and restaurants. The Saturday market is fabulous. A delicious breakfast is served daily.

Date of stay: September 2014
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank ghoffBettendorf_Iowa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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