Dear RachelDBCCanada,
I thank you for your time in providing us with your feedback on your stay at our hotel.
I am deeply sorry that you had problems with your room, had we known our front desk team with have gladly gone to great lengths to solve the issue and offered you compensation for any inconvenience.
As we do read our TripAdvisor reviews in effort to continually improve and sustain our levels of service and quality, if you do recall when you visited us and/or which room number, I will personally be able to check where and how we could have gone wrong. My email is lorraine@summitlodge.com.
As for the pine needles, I do apologize, we realize that it can be an issue with some guests. As our pool deck is located in a private treed area, when it's raining in the fall we cannot always keep up with the leaves.
Kindest Regards,
Lorraine
Summit Lodge Boutique Hotel
lorraine@summitlodge.com