We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
$323
Get rewarded with One Key
Booking.com
$323
Fully refundable before Thu, Mar 28
No prepayment needed
HolidayInn.com
$323
No prepayment needed
Save more with IHG One Rewards
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (926)
Filter reviews
926 results
Traveler rating
391
304
131
54
46
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
391
304
131
54
46
Show reviews that mention
All reviews north sound full kitchen seven mile beach shuttle service free shuttle off the beaten path grand cayman king suite rental car the hotel offers jet ski nice pool living room sandy beach on site restaurant camana bay ocean view
Selected filters
Filter
Updating list...
674 - 679 of 926 reviews
Reviewed November 23, 2015

The facilities are not maintained. The pool was shut down while we were there and there were no activities like you would expect at a time share. You can't swim in the water there. The hotel side rooms are SIGNIFICANTLY nicer than the time share side! Stay on Seven Mile Beach or don't go to the Caymans. They did have a shuttle here, but not past 4/5pm.

Room tip: Don't use your timeshare. Stay as a hotel guest.
Date of stay: October 2015
  • Trip type: Traveled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank Michele B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn Resort Grand Cayman, responded to this reviewResponded December 8, 2015

Dear maddypsu,

Thank you for taking the time to review our property. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean, and superior accommodations. However, I apologize for the inconvenience the condition of the pool may have caused you and for falling short of your expectations with the condition of the facilities. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in effort to obtain more information.

I look forward to hearing back from you very soon and be of further assistance.

Sincerely,

Divina P.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2015

My family and I stayed at the hotel for 4 nights. Upon our arrival, we were checked into a dusty/dirty guest room with no HVAC. After 3 trips from maintenance and 1 trip from housekeeping, the room became acceptable; however, we still went to the nearby grocery store to purchase cleaning supplies to re-do it ourselves. The Housekeeper swept up old candy, wrappers, a tremendous amount of sand and a dirty/used band-aid. She was VERY apologetic. The next morning, more of the same with the HVAC. Engineering was called as the room was around 78 degrees. With our experience, we went and rented a day-use room at the Westin Resort on Seven Mile Beach - now that was a hotel… Came back to room around 7:30 PM and it was 82 degrees. . . even worse. They offered to move us to various different rooms; however, every room (3) that we went into had the same issue. . . HOT rooms. The entire corridor we stayed in was warm and musty smelling. We spoke with a lady in Housekeeping and the Front Desk and they offered to do a full clean of the room. . . this was done.

I asked that they contact the Manager and was told by the staff that they would have to leave a message for him - Mr. Green the GM who lives on-site at the property. The first night we arrived, he was called, but out. The next morning they called again and still no response. I asked that the GM call me regarding the issues never heard from him. I did receive a credit on the room - appreciated, but disappointed he didn't make an attempt to reach out.

Another big disappointment is the Hotel's assumed "policy" of the credit card authorizations. While my total charges for the stay were estimated around $1,000, I sit with just over $1800 in authorizations on my card. The Hotel auto-authorizes for $50 per day ++ and all the staff say is that it is policy and I signed authorizing this. . . when I asked to see what we signed, it doesn't show anywhere on the registration card signed at check-in. It isn't an issue as I have receipts and have a higher limit credit card; however, if you are traveling on a budget and have a specific amount to spend or use a debit card that auto pulls from your checking account, be aware. . . they have a sign at the desk that talks about this and the non-acceptance of overdraft fees (normal in the industry).

The staff at the Hotel are good. There is one guy at the desk and a female server in the Blue Iguana restaurant (our first night) that seemed bothered anytime you asked for anything. The female server was even annoyed when we asked for towels after she spilled a glass of water on my son/mother.

Lloyd (Bellman/Driver), Henry & Eddie (maintenance) and the lady at the desk in the evening (Sheila/Shelly??) were wonderful. They would have stopped at nothing to ensure our stay was wonderful and we were enjoying our time.

The Hotel is surrounded by a beautiful golf course and while not on Seven Mile Beach, it is conveniently located to nearby beaches and convenient to get around. The Beach at the Hotel is something this Hotel should not market. . . there really is no beach. . . just a significant amount of rocks and debris to the beach.

This Hotel has a significant amount of potential and offers a good value for travelers not wanting to stay on Seven Mile Beach and the rooms sizes are great. We had a 2-Bed/2-Bathroom Grand Villa and was perfect for our family of 5.

Room tip: Spring for an Oceanfront Room - the landscaping around the building is non-existent, so take advantage of an oceanfront room.
Date of stay: November 2015
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
2  Thank Barbara S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sharon M, Front Office Manager at Holiday Inn Resort Grand Cayman, responded to this reviewResponded November 26, 2015

Hi Ms. Lisa C,

Thank you for taking the time to share your feedback about your recent stay with us, however we are very disappointed to hear that the beginning of your stay was less than enjoyable. We have taken action to address the items mentioned and made them right.

The General Manager was contacted in regards to your requests. He tried to contact you on a number of occasions but were unable to do so because you were away from your room or away from the hotel.

We hope that when your travel takes you back to this part of the world, you will choose The Holiday Inn Grand Caymanian as your vacation home.

We will contact you shortly to discuss your review further.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2015

I have been coming to this resort since 2007 and have always found it clean and in good repair. The rooms have a very nice view and the grounds are kept well maintained. The restaurant, The Blue Iguana, always has good food and at good prices. The pool is large and the resort has a class to learn to dive if interested. I will be returning again soon.

Room tip: Best rooms face the pool
Date of stay: November 2015
  • Trip type: Traveled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Earl R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 11, 2015

My husband and I stayed here for one night before our time share at another property. The place is clean, has a nice pool and is right on the water. Everything is clean, which goes along with the whole island. We would come back. It was off season, so breakfast was included. That was also good. We had a rental car, so getting around was easy. Remember to drive on the left!

Date of stay: October 2015
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank greymomBoston
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 2, 2015

My husband and I arrived to a very modest lobby, no big deal. However, we were not told at check in that the pool was not functioning. The property and landscaping is barely average. What hit me was when we walked in the hallways, they stink something horrible extremely overwhelming...all the hallways have the same smell. Thankfully the room didn't smell but the room was was below average at best. They have tube Ty's, no water pressure in shower, shower has mold on the caulk and the floors were dirty. The cabinets and furniture are worn. The only thing I agree with from other reviews is the bed and pillows were fairly comfortable. I can't answer for the taste of the other reviews but stay anywhere else using this place as a last resort. First time I have ever been so displeased that I have written a review!

Date of stay: November 2015
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Kathi T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sharon M, Front Office Manager at Holiday Inn Resort Grand Cayman, responded to this reviewResponded November 3, 2015

Thank you Ms. Kathi T for your review,

However, you stayed in the timeshare section of the property which does not represent the Holiday Inn rooms or service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews