I've purchased food from this specific JJ numerous times. It's close to hotels I frequent while traveling, and it's convenient to get food there. Aside from it being your "typical" Jimmy John's, I will also say it's full of your "typical" lazy and unprofessional workers...who are there just punching a clock.
Does ANYONE take pride in a job well done anymore? Does ANYONE care about the customer anymore? Does ANYONE actually say "Thank You!" to customers for their business?
Details on this specific JJ, this visit, and previous visits:
- Rarely do I get thanked. Today, interacted with THREE employees, not a single one thanked mem and only ONE of the three actually spoke to me.
- One drive-thru experience last 11 minutes. ELEVEN MINUTES! This is supposed to be Jimmy John's - subs so fast you'll freak, right? How about taking a little nap while sitting at the drive thru window because it took ELEVEN MINUTES to get four subs. Four sub FROM THE MENU.
- What happened to, "Welcome to Jimmy Johns" when a customer walks in? Not a word today.
- What happened to, "How many I help you?" Not a word today. Today, I got an employee who was so busy counting receipts at the front register that after I finished looking over the menu, I had to ask him, "Are you ready to take my order?" His response? "One sec". Seriously? COUNT THE RECEIPTS AFTER GETTING MY BUSINESS.
- No receipt. Yep. One of the sub makers had to walk over and tear off the receipt and hand it to me because the person who rang me up just walked away after I paid.
- The only person to say "thank you" was the last guy who finished making my sub, handed it to me, and just said, "Thanks".
I may not always have time to go somewhere else to get food, but I won't be expecting anything more than sub-average service if I decide to give any more of my money to this place.
Ridiculous.More