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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
American, Bar, Southwestern, Pub
Meals
Lunch, Breakfast, Dinner
FEATURES
Takeout, Seating, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Table Service
Reviews (59)
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57 results
Traveler rating
13
23
9
5
7
Traveler type
Time of year
LanguageEnglish
Traveler rating
13
23
9
5
7
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All reviews salad outlet stores great place to eat server entrees
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Reviewed June 24, 2023

I went to this location while visiting my sister in the Denver area. I must say that our Server, Courtney, and Manager, Robert, provided excellent service. Our appetizer accidently came out at the same time as our food. We weren't upset but they graciously appologized...and it ended up being compliementary. Secondly, I am currently pregnant and not everything tastes good right now... I ordered the quesadilla, one of my go-to menu options, and I did NOT care for it. I was so embarassed but they allowed me to swap it out and got me my food quickly so I could experience my meal with the rest of our table. I really appreciate the kindness and understanding. It ended up being a great experience with my family.More

Date of visit: June 2023
Helpful?
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Reviewed January 11, 2022

We have eaten here several times. It's a favorite when we visit the outlet stores at Castle Rock. Always something for our whole family and the lunch specials are a great choice. They allow you variety so you can mix n' match salads, small entrees...(lunch size), and other sides. The staff is always helpful and the bathrooms clean. We'll definitely eat here again!More

Date of visit: December 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 8, 2021 via mobile

We like this Chili’s, we ordered a lot during the pandemic and the food was always good. My favorite is the fajitas, especially the chicken. I don’t care for black beans and they are always willing to allow me to substitute for something else. My...husband likes the shrimp tacos and says they are seasoned well and are tasty. We have not had a bad wait person, always friendly and available for refills or questions.More

Date of visit: June 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 12, 2020 via mobile

Don’t know what happened to a usual travel decent standby but was terrible. The fajita recipe is different and had meat overdone with almost raw tasteless onions and green peppers. My daughter said tortillas taste like cardboard. I think the new chipotle butter on top...is similar to old bad Cajun spice blend from supermarket. There is no menu unless you download from phone.... chicken crispers had random tendon parts. Unfortunate.More

Date of visit: July 2020
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Reviewed November 5, 2019

This is one of our go-to spots in Denver when we visit our family - which happens sort of annually. We shop at Castle Rock Outlet Mall until we're hungry and then head to Chili's. They have long booths that accommodate all six of us,...the staff is friendly and helpful, the food is fresh and plentiful... what more could you want? I had a Quesadilla Explosion Salad this time - different and tasty! My husband had the Chicken Caesar Salad which he also enjoyed. And my brothers always get burgers, which they love. The french fries are perfect seasoned and I usually am able to snag a few of theirs. My brother's wife had black bean soup and margarita chicken which looked great - I almost wish I had gotten that. Anyway, a clean place, great meal and all at a good price. We'll be back!!More

Date of visit: November 2019
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Reviewed April 6, 2019

We went here last week and can't begin to tell you how disappointed we were from the moment that we walked into the place. The person seating people was just plain disrespectful. Once seated out server who had a different name was rude when taking...our order then disappeared for the majority of the time that we there. We were never offered refills on our drinks and when we asked for more chips and salsa we were only brought more chips. I would not recommend this place at all.More

Date of visit: March 2019
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ChilisGrillandBar, Owner at Chili's Grill & Bar, responded to this reviewResponded April 7, 2019

Hey there, this sounds like something we need to get more info on so we can fix it. Do you mind giving our Guest Engagement Team a call at 1-800-983-4637 so we can make things right with you? Thank you in advance!

Reviewed August 6, 2018

Another of our favorite restaurants! We were once again very satisfied with the service and the quality of food! They never disappoint no matter which location you go to. Holly Po did a wonderful job of keeping our glasses filled and looking after us! Highly...recommend.More

Date of visit: July 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 5, 2018 via mobile

My family and I arrived at 620pm and at 749pm still waiting for our food. It literally took 30 minutes for a waitress to come get us any drinks while tables around had arrived later than us and had been given their drinks and food...before us. Had to keep reminding waitress we needed silverware or drink refills. Manager came over and said food would be right up, NOTHING. Food finally here and my steak is completely raw that I can here it mooing. After 2 hours, we are leaving with both my mom and my entire dinner in a box, and we just told both my dad and hubby to eat before their food got cold. Been here multiple times begore and everything was good. Don't know what happened in the last 4 months. Won't be back here again.More

Date of visit: August 2018
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Reviewed May 25, 2018 via mobile

My husband and I stopped here to get a late lunch. You could tell the store was picking up after the lunch rush but the service was good. The food was good as well. We ordered the chips and salsa, a new burger and the...spicy chicken sandwich overall the food was good. Would eat here again.More

Date of visit: May 2018
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Reviewed February 26, 2018 via mobile

This location needs someone to secret shop them. After a long day on the road- walking into a less than clean location was a disappointment. Multiple tables not busses and the floors needed sweeping. My server was great- the other server in the area hung...out at one table and talked about her ink and all the work she had done on her body- even pulled up her sleeve to show the table. There is no place for that behavior in a restaurant- she even joked that she better go and bus her first table if the night - haha. Obviously the Manager didn’t care. Too many choices in the area- stay awayMore

Date of visit: February 2018
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Reviewed January 3, 2018

This convenient location to the Castle Rock outlet mall was our choice for lunch before we headed north to Denver. There were six of us, hungry and with varied food preferences. We all got exactly what we wanted, served all at the same time, and...it was all delicious! I had the chicken taco lunch special which came with a fresh yummy salad. The waitress kindly substituted broccoli for the french fries and I had a very good meal. Others had hamburgers, which they loved, or a gluten-free option of corn tortillas for the chicken tacos. Awesome meal -- I also want to commend our waitress - and I'm sorry I didn't get her name. She remembered exactly what each of us wanted and served us in exactly the right order. Impressive...More

Date of visit: December 2017
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Reviewed January 3, 2018

No matter what time of day you go, you can count on good quality food and service here. There was a time when my sisters and I went there 3 days in a row!

Date of visit: November 2017
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Reviewed September 19, 2017

We live in the area and eat here a few times a month but I'm done. The service is poor about 40% of the time we visit. By poor, I mean really bad like tonight when we waited 10 minutes while 2 different servers simply...walked past us. Finally, one stopped and informed us that someone would be by shortly. We waited a few more minutes then left. I did speak to the manager. I got the impression I'm not the first to complain about the service. Food is always decent but it isn't worth the poor service.More

Date of visit: September 2017
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Reviewed June 5, 2017 via mobile

We ordered very types of hamburgers and they all came out very greasy. My hamburger did not even really taste like a burger. It did not have any flavoring and tasted very bland. Was a very disappointing meal and will not be back.

Date of visit: June 2017
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Reviewed May 10, 2017

Ate there with family. Food was above average. Staff was less attentive than expected being not very busy at the time. My wife had hamburger which was greasier than she prefers. My salad meal was good. Overall was not a disappointment.

Date of visit: April 2017
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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CHILI'S GRILL & BAR, Castle Rock - Photos & Restaurant Reviews - Order Online Food Delivery - Tripadvisor

Frequently Asked Questions about Chili's Grill & Bar

Yes, Chili's Grill & Bar offers takeout services.

Chili's Grill & Bar is rated accordingly in the following categories by Tripadvisor travelers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4