Last night, it was with great disappointment that I went to your restaurant to have a pleasant evening.
However, as soon as I arrived, the waitress who greeted me could not find the reservation for 8:30 pm that I had made 8 hours earlier through...your website.
I noticed that she communicated her difficulty to the owner of the restaurant who, with an unwilling face, did not care and it seems that he simply instructed her to get rid of me and my guests.
I would like to point out that I invited 3 friends to last night because they had recommended the restaurant to me because of the well-known jazz show that always takes place.
The waitress even tried to get around the situation by saying she was going to check if the last empty table for 4 people would actually be filled.
However, she went inside the restaurant and never gave us satisfaction again, leaving us in the embarrassing wait for those who were sure that they had made the reservation through the restaurant's own website.
As is often the case here in Costa Rica, customer service is at a poor level and not even a satisfaction with the reservation made over the internet has been given to us.
There was no invitation for us to come back another day and not even a thank you for our attempt to honor the venture.
Unfortunately, belonging to an embassy as I do, I will be obliged not to recommend such an environment to my colleagues from other embassies due to the disrespect and discredit to which we were subjected.
There will always be other better and more attentive restaurants.More