The Manager's attitude is the worst at Steak House 316 in Aspen. When we arrived, the manager insisted on charging us a cancellation fee before we even seat for the members that could not land on time, despite we showed them their flight was delayed...for the rest of the party at Steak 316, they had the nerve to suggest we order a $4,000.00 wine bottle in order to waive the cancellation fees! Aside from that, one of the family members ordered rack of lamb and the kitchen messed up the order with a rib eye and he ended up not having dinner and still not a single apology form the managers. Due to their lack of understanding and greed the manager Brent charged us 150.00 per person, despite they had more than 4 empty tables, aside that they misplaced our order and didn't bring the rack of lamb to one of our party members ending up not having dinner, instead of making sure the service was to perfection, the manager, Brent was more concerned on charging us the no show fee for the rest of the party, simply disgusting, will never come back! As for their sister restaurant, Monarch Steak, similar situation with their manager, he refused to allow to make a Cesar salad without egg as few members of my party are allergic to egg, and once again we had to escalate the situation and finally he agreed to do it without egg, the manager made such a big deal about it, after all they need to learn how to please the customers, especially with dietary restrictions.More