All drinks: beer and water were warm. Walter were too busy. Food was Ok nyt exelent. Vero ecpensive place we all 3ppl chek with 2 foods were 81€
All drinks: beer and water were warm. Walter were too busy. Food was Ok nyt exelent. Vero ecpensive place we all 3ppl chek with 2 foods were 81€
**Beware of Customer Service & Treatment to African Americans** My wife and I visited approximately 4 years ago and enjoyed the service and atmosphere. We said next time we go to Mexico we would take our kids to experience this atmosphere. Fast forward to 2024,...My wife and family flew out from the US to Alux in Cancun, Mexico to celebrate my 50th birthday. To our surprise, we experienced some of the worst service you can ask for in a restaurant. In addition, the food was cold, they forgot to bring ordered dishes out and my wife never received her food the entire night. The manager on duty was professional but lacked equitable fairness of customer service and only provided a 10% off my bill. Total smack in the face for all in my group. I never have felt so disrespected. I was expecting them to eat more of that bill since they ruined the night completely and never offered my wife, daughter or I the missing food nor did they rectify the service. In actuality, the staff onsite really could have cared less about how my family and I felt leaving the restaurant on our first night in town. Painting the picture more, I am an African American and my waiter along with four other waiters provided top notch service to the table behind me (non African Americans). These waiters even sang Happy Birthday to them 2-3 times and catered to their every need. Alux treated my family like ish grass and I would never in life step foot in that restaurant again. I advise most of you the same. If I could have ranked a zero I would have.More
It's nice the experience on the cave but I don't think is worth it, the staff is rude and the food super bad and small I will recommend to go to another place to to have a better experience. Just check trip advisor is not...even in the top 10More
6 of us went to Alux for drinks and appetizers and they didn’t let us come in. They said we had to spend min$35 per person. According to other reviews you can go there for drinks so this must be a new policy. We were...very disappointed.More
The ambiance is just excellent and unique! The entire restaurant is located inside a very large cave. The wait staff attention is superb. The food was not excellent, but very good. Unusual local Mayan and Mexican dishes.
Thank you for your kind words! We're delighted you enjoyed the unique atmosphere of our cave and the excellent service from our team. We're glad you savored our local Mayan and Mexican dishes. We look forward to welcoming you back soon!
Had a fabulous night. Great food and great service. Luis was amazing and very attentive. Amazing atmosphere. A truly unique dining experienceMore
Certainly! Thank you for recognizing Luis's outstanding service! We'll make sure to convey your appreciation to him. We're delighted to hear that he made your dining experience wonderful. If you have any more feedback or if there's anything else we can do for you, feel...More
Great place to grab a drink but I would not recommend the food. For what you get its overpriced!!! Its a very unique place so totally worth a visit but the food was a huge let down. Drinks were fantastic however.
We had an absolutely spectacular meal in "the cave restaurant" from start to finish. The layout of the restaurant is exceptional and unique....just the walk through the various caves to see all of the private dining areas (and seeing the occasional bat) made our visit...worthwhile. The restaurant certainly bills itself as a luxury dining experience, and we were not disappointed. Cocktails were "King Street in Toronto" quality (including the smoke infusions that everyone loves to watch); the DJs (more than one!) played very enjoyable lounge-y house music; and the food was truly superb. Admittedly, we ordered the 24k tomahawk steak (special New Years Day treat for my son and I). Hard not to be impressed when a giant slab of meat thoroughly wrapped in gold leaf gets brought out to the table complete with its own mini-hibachi for finish-searing. But what stood out even more than the great food and great atmosphere was the great service. All of the wait staff we spoke with were so polite and friendly, and happy to grant any requests we had. The pinnacle (which earned them the largest tip I've ever given in my life) was when we discovered our tomahawk was more "blue rare" than "medium rare". I was quite concerned what would happen when I brought it to their attention - they apologized profusely (but not awkwardly), and then brought out another hibachi, sliced up the steak, and seared each piece for us. I thought that was pretty classy. If you're looking for a truly unique dining experience, this one is worth it.More
Thank you so much for sharing your incredible experience at "ALUX"! We are thrilled to hear that you had a spectacular meal from start to finish. It's delightful to know that the unique layout of the restaurant, the ambiance, and the occasional bat sightings added...More
This place is truly amazing. Everything was 5 star from the service to the food and the atmosphere. I love the fact you get to walk around the cave between courses. So many beautiful photo opportunities and even see a bat. The food was outstanding...and good sized portions. The cocktails were great and reasonable priced. And the staff are so lovely and tentative, nothing was to much trouble.and the flame at the table puddings were outstandingMore
We are overjoyed to read your wonderful feedback! Thank you so much for your kind words. We're thrilled to hear that you found our place truly amazing, from the 5-star service to the outstanding food and captivating atmosphere. It's fantastic that you enjoyed the unique...More
Such a disappointment. This is a beautiful venue but that is about it. We were seated at time of reservation but no one took a drink order for at least20 minutes. Another 15 minutes and we are told the champagne we ordered is not available....Drinks came after 45 minutes and dinner came out cold. So we were there from r 2-3 hours with quite the bill and cold food. Just all and all a horrible experience! Of course if you eat pork belly that has been sitting for a while you get sick. So just do not expect good service or good food. They tout this as a “one of a lifetime experience “. Indeed. We will be sure of that!More
I could not have chosen a better location to propose. We visited last week, and it was amazing. We walked downstairs to the hostess, I showed her a message on my phone telling her my intent to propose to my significant other, and discreetly the...hostess arranged to let us pick a VIP vault (a smaller space inside the cave with a table for two). We chose the Deseo vault and they prepared it with rose petals for us. We had an amazing surf-and-turf dinner, and a couple of great smoked cocktails, and a great bottle of Mexican wine. After dinner, Caleb (our waiter) proceeded to guide us on a tour around the restaurant, took pictures of us on my phone, and dropped a hint to me that he was taking us to a perfect location for us. We then entered a nice large cave vault where they turned off the lights, allowing me to get on one knee to propose, they turned the lights back on and the rest is history. Caleb and his team took pictures for us, and the entire team was incredibly attentive. Sincerely, I could not have asked for a better team to make this occasion as special to us as it was.More
Thank you so much for sharing your special moment with us! We're thrilled to have been a part of your proposal, and we wish you a lifetime of happiness together. If there's anything else we can do for you in the future, please don't hesitate...More
Dinner inside a Cenote? The food was amazing. Service was amazing, and the atmosphere was to the moon. Must see when in Playa.
We're delighted you enjoyed your dinner inside the Cenote! Thank you for your kind words about the food, service, and atmosphere. We appreciate your recommendation and look forward to welcoming you back when you're in Playa del Carmen. Cheers!
Please note.. if you run hot and want to dine in comfort DO NOT go here! NO A/C.. just large fans.. The service was fabulous, the food however is Average at best. The Mixology drinks were pretty good. Don’t think you’re having wine unless you’re...prepared to drop a minimum of $115 bucks on the cheapest bottle of Red.. The food is OUTRAGEOUSLY priced.. You DEFINITELY are paying for the experience of eating in a cave. $750 bucks for 3 people. I’m glad I went for the experience but I would never go back! Honestly I’d just as soon hit a good taco stand, if that tells you about the food! Especially for the price!More
This place is magical, underground dining experience in a cave with excellent food. Amazing! Make sure you eat the banana foster, quite the experience! Adrian was the mist excellent waiter
Thank you for your kind words! We're thrilled you had a magical experience and enjoyed the excellent food, especially the Banana Foster. We appreciate your shoutout to Adrian. Looking forward to welcoming you back soon!
Amazing experience, fantastic service and staff. Attention and great care. Made the dinner experience memorable. It was my sister’s milestone birthday and the staff made it special. Dinner quality and quantity exceeded expectations. Cave experience is mystical.More
We're truly honored to have been a part of your sister's milestone birthday celebration! Thank you for your kind words about the amazing experience, fantastic service, and the memorable dinner. We're delighted that we could make the occasion special for you. Your appreciation means a...More