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Dirtiest air filter I've ever seen - Picture of Hilton Phoenix Resort at the Peak

Photo: Dirtiest air filter I've ever seen

From Review : Dirty and Gross + Poor Service of Hilton Phoenix Resort at the Peak
Dirtiest air filter I've ever seen
OMG!
Switches covered in gross yuck
OMG!
Older Hilton
Thanksgiving vacation
Richard C wrote a review Nov 2012
Surprise5 contributions11 helpful votes
1.0 of 5 bubbles
I stayed here as a fun family getaway in early October. The staff was professional and courteous and that's about where the good ends. The room had a strange stale odor to it. When I found the air filter, I saw why. The thing was literally caked with dust and dirt and looked as
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Date of stay: October 2012
Response from TeriAgostaGM, General Manager at Hilton Phoenix Resort at the Peak
Responded Nov 14, 2012
Hello Richard C, Thank you for taking the time to review our resort on TripAdvisor, and for your positive comments regarding our staff. Naturally, it is quite disappointing to know the condition of your suite did not meet your expections. It's unfortunate we didn't have the opportunity to speak with you while you were with us. It is our goal to ensure our guests comfort and satisfaction. Please know your feedback will be shared with our housekeeping team. If you would like to further discuss your experience, please do not hesitate to contact us. Regards, Teri Agosta
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