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Got stuck in castlegar due to heavy snow.Got into room which was quite decent.Only problem i have is with the cleaning crew.Used the microwave and noticed one of the bowls was filled to the brim with someones nut shells.Dishes were not even looked at wonder what else was…
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Date of stay: December 2012
Response from GMCastlegar, General Manager at Sandman Hotel Castlegar
Responded Dec 28, 2012
Thank you very much for bringing this to our attention this is not our normal standard. We normally pride ourselves on the cleanliness of our rooms but obviously we failed in this circumstance. We do have a very experienced staff that normally take pride in the job they do. I have brought this to the attention of all the housekeeping staff to make them aware of this large oversight and to pay more attention to detail. We appreciate your comments and hope to see you again in the future. If you have any further comments I would appreciate hearing from you please feel free to contact me at any time at the hotel
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