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Holiday Inn Express Cardiff Airport, an IHG Hotel

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Traveler (153)
Room & Suite (65)
Dining (15)

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About

#1 of 2 hotels in Rhoose
Location
4.4
Cleanliness
4.4
Service
4.0
Value
4.2
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Free airport transportation
Business Center with Internet Access
Conference facilities
Baggage storage
Newspaper
Paid private parking on-site
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Vending machine
Free shuttle or taxi services
Airport transportation
Taxi service
Meeting rooms
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour front desk
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Safe
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Quiet
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
1,145Review35Q+A100Room tips
Traveler rating
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s_ladyman wrote a review Jun 2023
Brentwood, United Kingdom16 contributions7 helpful votes
Hotel's Favorite
I can only rate the excellent staff service as it is not open to the public even though it is still on websites. Closed two years ago and leased by the council for other purposes. However if you are looking for secure cheaper long stay parking other than Cardiff Airport, you can park here and pay £5 a day. Paula was so helpful when we arrived, I booked it through another website and they changed my booking to the Holiday Inn Cardiff Bay. Not the hotels fault they have been more than helpful. Paula was able to recommend The Celtic International around the corner, and assisted us with parking long stay.
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Date of stay: June 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Eiona68 wrote a review Apr 2022
5 contributions2 helpful votes
Awful hotel unless you want a good selection of drugs. They are readily available and you don’t need to leave the hotel to get them. There is a car parked just outside the car park every night ready to deal and as you walk into the hotel you are greeted with a cloud of cannabis smoke. I definitely would NOT recommend staying there
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Date of stay: April 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from IHG Service, Owner at Holiday Inn Express Cardiff Airport, an IHG Hotel
Responded Apr 25, 2022
Hello Eiona68, Thank you for your stay and for taking the time to leave us feedback. I understand that there were some disappointing aspects to your stay. I have shared your comments with the hotel management and sent you a private message to follow-up on your experience. I trust the hotel's capacity to look into this and ensure a pleasant stay for guests at all times. I hope you stay with us again! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cassp wrote a review Jun 2021
Birmingham, United Kingdom51 contributions13 helpful votes
Stayed here with friends for the recent 20/20 between England and Sri Lanka. On arrival I thought we had arrived at estate in shameless!!! Needles on the car park and abuse from a couple hanging out the window. We decided against staying when we walked in and saw security having to separate you women arguing and only one member of staff on duty, luckily we had pre-paid with an on line agent and when we explained the situation they refunded us and were aware of the hotel’s reputation.
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Date of stay: May 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Daniel Mead, Guest Services / Front Office at Holiday Inn Express Cardiff Airport, an IHG Hotel
Responded Jun 29, 2021
Hello Dream10403117580, Thank you for taking the time to write a review. I am Sorry to read that upon entering the hotel car park that you were greeted by abuse from other guests. This behavior we do not take lightly as we always offer a high level of customer service. Since November 2019 we have been working with our local government and accommodating guests during the pandemic, although we are now seeing lockdown rules easing, we are continuing to work with the local government until the end of September 2021. Because of this reason we are closed to the public, and not accepting or taking any other booking from holiday makers. So I am unsure how you were able to book at the hotel in the first place I am currently investigating, and I would be grateful if you can contact me privately on daniel.mead@hiexcardiffairport.co.uk so I can get more information from you and we can discuss this further. Kind Regards Daniel Mead
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Grace wrote a review Mar 2021
Dublin, Ireland3 contributions3 helpful votes
Stayed here for a quick stop over with work. Couldn't fault the hotel at all. Staff were extremely friendly especially the front desk employee Sian. Rooms were spotless and very comfortable. Great value & perfect for a quick stop
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Date of stay: March 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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David wrote a review Mar 2021
3 contributions
Sian was lovely very friendly and had excellent customer service 😃she went above and beyond to make us feel welcome. She stood out and was very polite to other guests in the lobby. Brilliant job from Sian. Regards david
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Date of stay: March 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Emer B wrote a review Feb 2021
Dublin, Ireland1 contribution
We only stayed for a short time during the day and not overnight as a work stop. We were welcomed very well and made to feel very comfortable. The room was nice and clean. All covid precautions were in place. They couldn't do enough to make us feel more comfortable and even made us a bag of breakfast food to take away with us because we weren't staying the night. I would highly recommend for the extremely friendly staff.
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Date of stay: February 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Jemma Baker, Guest Services / Front Office at Holiday Inn Express Cardiff Airport, an IHG Hotel
Responded Feb 11, 2021
Dear 420emerb, Thank you for taking the time to leave us a brilliant review, I am really pleased that you had a good stay and that you found the staff welcoming and made you feel comfortable. I will pass over your lovely comments to all of the team. We look forward to welcoming you back in the future. Regards Daniel mead GSM
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sharon wrote a review Oct 2020
1 contribution
Stayed here for 1 night before travelling to Corfu. Excellent start to the holiday as usual, nothing was too much trouble for the staff. Especially Steph and Abby. The room was immaculate and good facilities. Excellent bar service and felt really safe with regards to covid regulations. Cooked breakfast was excellent, will definitely recommend and stay here again. Thank you to all staff at the Holiday Inn!! We will seen you soon!!! thanks Sharon & Lyn
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Date of stay: October 2020
Value
Service
Sleep Quality
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Louise J wrote a review Oct 2020
Carmarthen, United Kingdom21 contributions5 helpful votes
Arrived rather emotional as sold house and leaving for fresh start in Spain. Made very welcome by all, especially Amy on reception. Amy organised a taxi for the morning, one less worry as I had 4 suitcases! The restaurant was open or you dine in your room. I had a reasonable meal & nice glass of rose . My room was very nice uncluttered & spacious . The bathroom was very good as was the shower, which makes a change from other places I have stayed in. Soft blue light a nice touch. Sadly, the bed was not comfortable to me, I found it & the pillows very hard. Light from under the door and short curtains didn’t help aid sleep. I know you can’t have a window open but felt quite suffocated. I managed to get all my stuff down to the lobby in time for the taxi, thank heavens for the lift! I was offered breakfast but didn’t feel like much, Sian would not be fobbed off and made take croissants & muffins for the trip. Then very kindly, was offered a lift via the shuttle bus , saving in the taxi. This was above & beyond. I wish I had used this Hotel before and would not hesitate to recommend for when using the Airport. Many thanks to all the staff who were so nice, it’s much appreciated when travelling solo.😊
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Date of stay: September 2020Trip type: Traveled solo
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D Busby wrote a review Sep 2020
5 contributions
We stayed here, the evening before we flew on holiday. Check in was easier, drinks and food were great. Breakfast was menu order the night before (which is a change from usual buffet) due to Covid safety measures. Chef on the evening was super good humoured and fun. Parking here whilst on holiday is much better than a few years ago. You now park at the front of the hotel rather than around the back. Shuttle bus wasn’t running due to Covid so booked a taxi to airport. It cost £5 but I’m told it is a quick walk.
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Date of stay: August 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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dundeetripper wrote a review Aug 2020
england221 contributions152 helpful votes
Stayed here for 1 night after a holiday. I arrived and booked car parking also. I dropped the family off with the bags at the 5 minute free drop off at the airport. It's a short walk to the airport but oddly there's not a paved path from the hotel to the pavement around the hotel. It's a 5 minute walk to the terminal. We arrived back very late and pulled the cases the short walk. We had to drag the cases around the side of the hotel to access the front of the hotel. There was a problem with the room but this was sorted and we managed to get 2 rooms instead. Due to covid the staff only let 1 family at a time to access the food which I think is fair and safe. There was a family who were disgruntled as they had booked a time for breakfast but it's not the employees fault. Breakfast came with the deal, cereals, croissants, bacon/sausage baps. We have to accept changes. Our wait was about 45 minutes. Slept well no noise from the airport even though we were facing it.
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Date of stay: August 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ALSO KNOWN AS
holiday inn express cardiff airport hotel rhoose
LOCATION
United KingdomWalesSouth WalesVale of GlamorganRhoose
NUMBER OF ROOMS
111
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HOLIDAY INN EXPRESS CARDIFF AIRPORT, AN IHG HOTEL - Prices & Reviews (Rhoose, Wales, UK)

Frequently Asked Questions about Holiday Inn Express Cardiff Airport, an IHG Hotel
Which popular attractions are close to Holiday Inn Express Cardiff Airport, an IHG Hotel?
Nearby attractions include The Small Space Theatre (2.2 miles), Porthkerry Country Park (1.0 miles), and Whitmore Bay Beach (2.6 miles).
What are some of the property amenities at Holiday Inn Express Cardiff Airport, an IHG Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Holiday Inn Express Cardiff Airport, an IHG Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Holiday Inn Express Cardiff Airport, an IHG Hotel?
Yes, free parking, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Holiday Inn Express Cardiff Airport, an IHG Hotel?
Conveniently located restaurants include Paletta Pizzeria, Tynewydd Inn, and Johns Cafe.
Does Holiday Inn Express Cardiff Airport, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Express Cardiff Airport, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Express Cardiff Airport, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express Cardiff Airport, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Holiday Inn Express Cardiff Airport, an IHG Hotel located near the city center?
Yes, it is 1.0 miles away from the center of Rhoose.
Does Holiday Inn Express Cardiff Airport, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Are there any historical sites close to Holiday Inn Express Cardiff Airport, an IHG Hotel?
Many travelers enjoy visiting Insole Court (8.0 miles), St Lythans Burial Chamber (5.0 miles), and Mansion House (9.3 miles).
Is Holiday Inn Express Cardiff Airport, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.