STAY AWAY from PARRISH KAUAI COLLECTIONS rentals/management co. We were gaslit, treated poorly and punished! We will NEVER STAY AT A PROPERTY RENTED/MANAGED BY PARRISH KAUAI - UNPROFESSIONAL AND POOR CUSTOMER SERVICE. Their “ALOHA SPIRIT” is NON-EXISTENT. They had our money, there was no other condos available so we were literally backed into a corner. They didn’t care about us having an enjoyable vacation on the beautiful island of KAUAI and they won’t care about you too. As I was writing this review, I saw others on this platform and other review sites that Simone Mccaffrey, sales manager and others in their company have treated them just as poorly and have gaslit them as well - A COMMON THEME. This is how they treat their customers. Simone’s LinkedIn page states, “Our guests are guaranteed a superior vacation due to our unequaled commitment to personal service, attention to detail and true sense of Aloha.” There behaviours toward us could not be more opposite than this. There was NO ALOHA IN HOW WE WERE TREATED! A dream vacation we thought….Rented a 2 bdrm condo in Poipu Beach, Kauai at Poipu Sands #412. We carefully searched for a 2 bdrm accommodation in Poipu Beach (2 families): NO wall to wall carpets due to health issues, ocean view, close to trails, etc., etc. 1 1/2 weeks into our 3 week vacation (Feb 2024), we reported a water leak coming from the above condo, water was dripping from a pot light above the kitchen sink. Leak was fixed same day (a hole was left in ceiling that they needed to come back and fix). Next day we are told they need to URGENTLY move us - to remediate. They advised there were no condos available in the area for the remainder of our stay but they had a house available after completing a walk through of both, we declined them as follows: House 1) Cleaners were just finishing, upon entering the smell of mildew and mould was so overwhelming, carpet in living room was disgusting - stains all over. The pictures and in person visit did not match. House 2) Smell of mildew and carpets - no go. We specifically advised Simone Mccaffrey, sales manager, that we could not have wall-to wall carpets due to health issues of one of our family member. Both houses had carpets. WHY did she provide us with options that did?? She clearly wasn’t giving ANY consideration to our health issue. So we provided Simone with 2 options available on their website that had NO carpets, in the Poipu area, etc. Yes, these were upgrades, but this was based on what they had available. Simone, said these were not in the price range and after being exposed to her gaslighting, I eventually hung up. Through email, we were provided a couple house options on the OTHER side of the island. We reluctantly took the one as there was NO carpet and we had no other options. This home although was very nice on the inside, that’s where it ends! Interesting to note that the rental rate of this home was in the ballpark of one that we provided as an option in the Poipu area- we felt like she was PUNISHING us. So yes, we are justified in saying that we felt we were being punished, as it was a 3 HOUR round trip to the south side of the island which is where we originally booked our condo - we chose the Poipu area (we’ve been to Kauai) weather is warmer, sunnier and less rain - plus we had restaurant reservations to celebrate a few special occasions and other activities reserved and had mapped out all the things we were going to do in the area. Of our 3 week vacation, we WASTED ALMOST A WEEK of our vacation time, our hard earned money was wasted and the joy had been diminished which is priceless. - 3 days dealing with being evicted. This included dealing with calls, emails and waiting for responses, repacking and unpacking everything, including food; and - at least another 3 days of travel time getting to the south side of the island to do some things and back to the north side of the island (where we were relegated to stay). Due to how we were treated by Simone and her establishment, we will NEVER STAY AT A PROPERTY RENTED/MANAGED BY PARRISH KAUAI! As you can see, if you go to Simone Mccaffrey’s LinkedIn page, how we were treated DOES NOT align with how she states she treats customers. NOT ONE BIT!…