I had stayed here a few years ago, coming in the night before to catch a very early flight out. I take the Link in from town, and then call the shuttle to pick me up from the airport (which is under major construction once again). It was terrific that time. This time, I phoned from the sky bridge leading to the pick up area to determine where to stand for pick-up. The woman answering was abrupt, advised me to go downstairs and pick a location and then let her know. Since I was on the sky bridge already, and 30 seconds from being downstairs I asked if she wanted to hold on for a minute, or should I call her back. She’d already hung up. No goodbye, nothing. 30 seconds later, I called her - the phone rang and rang, called her repeatedly. Called her from my cell. Pausing, and then called her separately from the airport phone, which rang to a busy (I’m sure I had the other line tied up with my cell). Tried repeatedly for about 10 minutes, she finally answered, again very abrupt. I told her our location - 5D. I’ll send someone..I think she said before she abruptly hung up. We waited. And waited. DId I mention we were experiencing gale force winds, blizzards in the passes, etc. so very cold as we waited some more. Finally, a very nice shuttle driver pulled up - he said she’d said “B”! I explained I’d said D, he commented that she doesn’t listen very well. (Surprised am I?). While I can see the opportunity for a mistake, she should have verified - B Boy, or D David? I’m thinking….well she must be really busy. So we ask the shuttle guy if they’ve been busy that day - no, in fact it’s unusually slow! We walk into the lobby - she’s in the “restaurant/bar” hanging out - nobody in the lobby. Nobody. She comes in behind the desk and says “I need to see ID and a credit card” and I clearly begin pulling my wallet from my purse, advising her we can use the same card I placed the online reservation with. I can’t see that, she snaps at me. I need ID and a credit card. I provide, and she gives us room 207. We make our way up the elevator to our room - right next to the elevator. The keys she just created don’t work. I leave my partner with the luggage and go back down. I explain, and she responds “what room?” Takes the keys and re-keys. Here you go, she finishes. No apology, nothing. So I go back up. Neither key works.. This time my partner goes down. She’s no more pleasant to him. This time the key works and we go into a room that is apparently in the middle of a re-model. There’s a stack of wall art on the floor against the wall, the carpets are matted (as in, don’t go barefooted-that looks like some kind of gum or solid something, white stuff here and there like it hasn’t been vacuumed)….the single stuffed chair was soiled, but the bed itself is lovely and fresh. Nice linens, great mattress and blankets. The linens in the bathroom are great - like new. The bathroom smells of bleach and urine. I tried to turn down the heat in the night, only to discover it wasn’t on. There is however a window. Did I mention we are located in a room with the window facing the highway? There is a gigantic hotel, essentially empty from what I can tell (and from what I gleaned from the shuttle drive, and the empty lobby and restaurant) and she puts us in a dirty room facing the busiest place she possibly can - the road and the airport (the airport I understand…you expect plane noise)..We eat downstairs in the Ginger Palace (?) a family run restaurant where the mother is caring for the infant at the front, and there is some kind of baby stroller/carrier contraption as you walk into the small place., and at one point she goes by with her baby in one arm, and the other pulling a luggage carrier with 3 black garbage bags sitting on it…..maybe she’s folding towels in the back? The apparent owner/manager was very pleasant as he served us. It was freezing in there as there isn’t a wall that is floor to ceiling, so whenever anybody enters the hotel the slides open, and the freezing winds come in through the common partition. Our front desk person came in a couple of times as we were eating, apparently just to hang out for a few minutes. Maybe she was trying to get warm. While there is a little area in the lobby with a gas fireplace and seating, the fireplace was not lit (perhaps they couldn’t keep it lit with so much wind). Anyway, the next morning we were up early to catch the 5:30 AM shuttle. Nobody at the front desk- just a sign saying where to drop your key. As we stood there waiting for the shuttle, the phone rang and rang - with nobody to answer it. It was essentially a miserable ,unpleasant experience.…