I visited the Candlewood Suites in Hampton, VA for work for a few days in November 2019. I was SO GLAD to have made a reservation there as friends told me about it. I stayed when Virginia had rain all day which turned into snow by the afternoon! It was an unexpected winter storm! Kaylee Gallant was the Hotel Manager. She greeted me when I arrived. I had made my reservation with her as well. She was so positive, welcoming, friendly, and knowledgeable. She made an outstanding first impression. Then when I went to my room, I was very very pleased. The room was sparkling clean - which I have NEVER seen in a hotel in over 20 years. Really. Then the thermostat was set to be so easy to use - you just digitally select the temperature you would like, and the thermostat functions to attain AND MAINTAIN that temperature. It is just that easy. I was able to set it to 70 as it was SNOWING AND FREEZING by the time I got there, and I never had to touch it again! I was all warm and happy in my room. Kaylee then recommended a wonderful Italian restaurant, Anthony's, and I was stunned when they delivered the world's best PIZZA I have ever had. REALLY. It had this actual thing called CRUST. Baked fresh in their oven. Even in the midst of miserable weather, the delivery man had to return because he forgot my salad dressing - which I appreciated since I had none and did not wish to try to drive and buy some in a city I wasn't familiar with in freezing weather. He had a great attitude and didn't mind at all! This is the place you want to order from - great food and EXCEPTIONAL CUSTOMER SERVICE. Back to the hotel: the room was so clean and perfect to work in since it had a large desk which I needed. It also had a nice-sized refrigerator so I could store lots of water bottles - and the pizza leftovers. I was so impressed with how quiet it was on the third floor too. It is a pet-friendly place, but I didn't hear any dogs barking, etc. The bed was divine. It had a thick and comfortable mattress, with very clean and soft sheets and pillows and linens. That was so appreciated on a frosty night! The TV was wall-mounted and made it easy to watch the news and weather from the desk where I was working. The shower was the best - it had strong water pressure and was nice and hot. PLUS THIS HOTEL HAD SHAMPOO, CONDITIONER, AND BODY WASH SOAP in three large bottles in the shower! That was something I have never seen in a hotel! Not little bottles, but large bottles that you would have at home, and very good quality products. That was so convenient and they were wall-mounted too. I also talked to Chris at the front desk, and he shared with me how HE LOVED HIS JOB and how CANDLEWOOD treats employees, he said. How nice to see happy employees! I also praised the Housekeeping Manager because she sets the tone for how clean the hotel is and how well that is maintained. Kaylee brought me extra towels when I thought I'd have to stay for another night, which was so nice and again, exceptional customer service. Parking was plentiful and I parked right in front of the building, and I was able to see my car from my room. They had a convenience store so you can buy water and other items, plus they have FREE YES, FREE LAUNDRY! Plus a small gym! The people, the place, the cleanliness, the peace and quiet, the amenities, the quality of the rooms, THE FANTASTIC LOCATION IN A WOODED BUSINESS PARK, located by the highway, all contributed to a very enjoyable stay. The place was very secure and safe too. I can actually say that nothing was sub-par. There was not one thing to complain about! I even FORGOT my cell phone charger, and HOUSEKEEPING TURNED IT IN TO THE FRONT DESK AND KAYLEE MAILED IT TO ME! I would give them 10 stars if I could. I travel a lot, and this is the place to stay for me from now on when I am in Virginia - or anywhere they have Candlewood Suites.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.