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Extended Stay America - Philadelphia - King of Prussia

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Traveler (56)
Room & Suite (36)
Dining (4)

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About

#15 of 15 hotels in King of Prussia
Location
3.8
Cleanliness
3.3
Service
3.4
Value
3.4
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Vending machine
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Self-serve laundry
Parking
Wifi
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Room features
Air conditioning
Kitchenette
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Budget
Languages Spoken
English
Hotel links
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237Reviews1Q+A53Room tips
Traveler rating
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Julie O wrote a review Jan 2022
2 contributions
Older property needs updating but was clean and comfortable. Was only there for one night but no major issues. There are guest that don’t comply with the min smoking policy but the hotel does have notices in rooms and front desk did express that this is a non smoking facility
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia
Responded Jan 29, 2022
Thank you for evaluating your stay at Extended Stay America. Your satisfaction is essential to us; therefore, we are delighted to know how happy you were with our immaculate accommodations. It was our pleasure hosting you, and we hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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John D wrote a review Oct 2021
Hbg PA18 contributions13 helpful votes
+1
Horrible place; Unfriendly; Filthy and Stench-filled hallways; outdated in so many ways; worn-torn towels/washcloths; coffee pots empty before 9am and never refilled; nothing but stale granola bars… simply awful…. If my photos had ‘Odorama’ with them, you’d get the Full Picture!
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Date of stay: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia
Responded Nov 1, 2021
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Julie O wrote a review Oct 2021
2 contributions
Nice clean and comfortable, does need to be updated but is clean so that’s the main thing. Staff very knowledgeable and courteous if we needed anything they were there to help and answer any questions
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Date of stay: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia
Responded Nov 1, 2021
It's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay!  Sincerely, Hotel Management  
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Susan T wrote a review Oct 2021
1 contribution
I was disappointed with my recent 4-night stay the Extended Stay America at King of Prussia, Pennsylvania. I received several misleading emails stating that the kitchens were "fully equipped." However this is not what I found. There were no pots/pans, dishes, cups, utensils, coffeemaker, or sponges to use in the kitchen. When I complained the host explained that most guests ask ahead of time for items to be provided. That was not what the ESA emails to me indicated. The host did find some items for us to borrow, but the sauce pan and skillet were battered and the non-stick cooks surfaces were delaminating. They did not look safe to use. I have medical issues that require a close monitoring of my diet, and so I specifically wanted a kitchen so I could cook my own food.
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Date of stay: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia
Responded Oct 20, 2021
Thank you for staying at our hotel. We apologize if the kitchenware was not made available to you and regret the inconvenience it caused. We will follow up on your concerns and we will take appropriate steps to ensure a better experience in the future. Als0, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We do hope you will consider a return visit and give us a chance to regain your trust. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ron J wrote a review Sep 2021
Jonesboro, Georgia5 contributions
Unprofessional staff...Totally Ghetto, this Hotel should be shut down, as it is filthy and disgusting. The gross and overpowering smell of secondhand smoke and putrid uncollected garbage is enough to gag a billy goat. Mold and mildew in bathrooms. Filthy bedding and linen, filthy floors. Damaged and nonoperational amenities... if you are a guest and your room is on the lower floors you can count on hearing people stomping their feet above you. Unruly children running amuck in hallways. I wouldn't allow a dog to be subjected to such inhumane filth this hotel has to offer.
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia
Responded Sep 26, 2021
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Justin C wrote a review Sep 2021
1 contribution1 helpful vote
Rooms are only serviced once a week - and then there is no consistency. You may or may not get one roll of toilet paper to last you until the next week when again you may get one roll of toilet paper. Notified the cleaning person as I was exiting my room & they were about to start my weekly room cleaning that a light bulb was burned out. They referred me to the front desk. I spoke to Jayson Miller the General Manager at the Front Desk who said he will replace the burned out bulb. Came back to my room the next day and bulb is still not replaced. Exterior Hotel doors are supposed to be key card access at night but the hotel staff doesn't turn on the function at the front doors and also props open the front doors.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia
Responded Sep 14, 2021
Justin, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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David C wrote a review Sep 2021
1 contribution
Nice staff clean building very attentive front desk Rooms had space and good light laundry on site which makes it better close to Mall and manger is excellent room was clean was able to cook they had pots and pans
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Chelsea B wrote a review Aug 2021
3 contributions
Stephanie was extremely helpful, to say the very least. She went above and beyond of what was expected of her and she should be acknowledged for that. Personally, I suggest she be given a raise, like yesterday.
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Date of stay: August 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia
Responded Aug 5, 2021
Thank you for your review filled with so many kind comments! We are thrilled to hear you had a great stay with us at Extended Stay America. Thank you for mentioning our staff, especially Stephanie. She is a true asset to our team, and we will be sure to share your compliments. Again, thank you for your feedback, and we hope to see you again soon!   Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ronnie B wrote a review Jul 2021
Philadelphia, Pennsylvania1 contribution
This hotel has had its challenges butts getting better everyday the new management is amazing and is trying very hard. We can see that things are getting better it is the guest that are making thins bad
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Matthew Schafte Sr wrote a review Jul 2021
Philadelphia, Pennsylvania1 contribution
Equipment be upgraded!! Help out Deal's .. More Attractions like more trashcan's around the property cause people throw trash on ground,, doesn't look nice. More equipment inside like a ice machine ....
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Date of stay: July 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Philadelphia - King of Prussia
Responded Jul 4, 2021
It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area.  Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$71 - $96 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead studio suites king of prussia hotel king of prussia
LOCATION
United StatesPennsylvaniaKing of Prussia
NUMBER OF ROOMS
140
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EXTENDED STAY AMERICA - PHILADELPHIA - KING OF PRUSSIA $85 ($̶1̶1̶5̶) - Prices & Hotel Reviews - PA