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In addition to an impressive array of popular destinations in Cleveland, our Independence, Ohio Embassy Suites hotel is also a short drive to northeast Ohio's renowned tourist attractions such as: Amish Country, Aurora Farm Outlets, Blossom Music Center, Cuyahoga Valley National Park, Geauga Lake Amusement & Water Park, Lake Farm Parks, Northfield and Thistledown Racetracks, Pro Football Hall of Fame, and JACK Cincinnati Casino. After a long day of meetings or sightseeing during your Ohio travels, our southern Cleveland Embassy Suites hotel welcomes you with spacious, thoughtfully decorated accommodations and warm Midwestern hospitality. Get a great night's rest in your comfortable suite, featuring extra touches to make you feel at home. In the morning, start the day with a complimentary made-to-order breakfast in our atrium.
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The Embassy Suites by Hilton Cleveland Rockside receives mixed reviews, with many guests appreciating the complimentary breakfast and the kindness of some staff members. However, a number of travelers have reported issues with amenities such as toiletry shortages and a lack of towels.
Opinions on service are split, citing both commendable staff interactions and experiences of rudeness and disarray. The hotel's value is often questioned due to additional fees and concerns over cleanliness and upkeep, including stained fabrics and encounters with bed bugs in the rooms.
Atmosphere
Neglected
Rooms
Unkempt
Value
Pricey
Cleanliness
Mixed
Service
Inconsistent
Amenities
Mixed
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We were scheduled to stay here for 2 nights. We canceled the 2nd night and left. The elevators were broken - only 1 worked. They had people going through the staff areas to use stairs to go up and down. And in these areas there were shelves of dishes and items that I wouldn't necessarily want my kids around in case something happened or the shelves or something fell on them. When we arrived they gave us a room on the 5th floor. Upon arriving there we noticed a terrible smell - something like dead fish. It was very strong and overpowering. The door to the room was also open. And the frame to the door looked like it had been kicked in. I immediately went down to see if we could move rooms. Which they did move us - to the 8th floor (remember elevators broken!). So we get to the…
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel is a bit rundown & outdated. There are 3 elevators in the building. Two of the three are not working, & I was told by staff they have been down for a month with no end in sight. Wait, times to go to your room & lobby, stopping at every floor.
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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When we checked-in we were left with more questions than answers and when we asked questions we were told, "I already told you." We had three people staying in our room and only two bath towels. Front dest told us to come down and get them. The pull out sofa did not have bedding on it which we needed to get ourselves from the laundry area. Only 1 elevator out of three working. Waiting at the elevator for 15-20min was normal to go up/down. The front desk staff and security clearly tolerated guests. Kitchen and bar service staff were excellent. Paint on ceiling in our bathroom was peeling off. Sticky spots on the carpet in our bedroom gave it a dirty feeling when your foot sticks to a spot on the carpet. Friends with us who stayed at this hotel the previous year mentioned…
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The first room I was given was dirty, the toilet bowl had fecal matter in it, and so obviously had not been cleaned. There was one towel and no face cloths, half a roll of toilet paper and no replacement and no facial tissue. The trash had been emptied so it was as if someone started to clean and then left it unfinished. The carpet was stained and had debris on it, so had not been swept. There were two queen beds, the first had been remade and that was made obvious to me by the dirt and debris including what appeared to be a chocolate stain on both the bottom and top sheets of the bed. The other bed appeared to have been changed? When I called the front desk I was told they doubted anyone from housekeeping would come and clean the room during my four night stay, and…
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The carpeting and furniture upholstery was so dirty ou didn't want to sit on it without covering it first. Only one of the two elevators work and they were hosting two events plus regular travelers. The refrigerator had not been cleaned. The room spelled musty.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ryan McKinney, Guest Services / Front Office at Embassy Suites by Hilton Cleveland Rockside
Responded Jul 17, 2023
Thank you for leaving a review! We are sorry that our elevator maintenance caused any inconveniences. Rest assured; we are working to resolve the issue as quickly as possible. I will forward your feedback to the engineering team and hopefully you choose to stay with us again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
checked in no issues, went out to dinner and returned at 10pm,there was no bedding for the pullout couch for my children,called front desk,told they'll be sent right up, 2 hours later no show....still waiting
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ryan McKinney, Guest Services / Front Office at Embassy Suites by Hilton Cleveland Rockside
Responded Jul 13, 2023
Thank you for your review! We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Deplorable rooms! Stains all on the carpet and stains in bathroom, 2 of 3 non working elevators! No housekeeping for a five day stay, rude front desk staff!!!! I could go on and on! Would never stay there again
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Review collected in partnership with Embassy Suites Hotels
Date of stay: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ryan McKinney, Guest Services / Front Office at Embassy Suites by Hilton Cleveland Rockside
Responded Jul 7, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First off, I really don't want to hear that we strive for better and this isn't the standard, blah blah blah. I can tell by other reviews that in the end, this place is awful and ownership doesn't care. The hotel is filthy. The room has a smell of marijuana, which makes sense since my wife found a burn mark at the table. There were no towels in our room upon check in, and got attitude when requesting because we asked for too many (we have 2 kids with us). Why ask us how many we need? We had none? Just bring us a normal quantity? We also had to ask twice. Guess they made up for for having no towels in the room by leaving extra sugar packets by the coffee, though they extra packets were opened and empty. There were no blankets or pillows for the kids on the fold out…
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Date of stay: July 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ryan McKinney, Guest Services / Front Office at Embassy Suites by Hilton Cleveland Rockside
Responded Jul 7, 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the third sub par stay in a row at this property. Only one poorly working elevator in operation. Stairwell smelled of urine. Stains all over the rugs. No linens /blankets for couch. Seems like a homeless shelter/hotel. There were people milling around the entrance who looked to be drugged up. Rude bartender. Desk and breakfast staff were great, but the broken elevators, creepy stairway and people milling around made me feel unsafe.
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Date of stay: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ryan McKinney, Guest Services / Front Office at Embassy Suites by Hilton Cleveland Rockside
Responded Jul 7, 2023
Thank you for leaving a review of your past stay. We are sorry that our elevator maintenance caused any inconvenience to you. Rest assured; we are working diligently to resolve it. We strive to provide gracious, engaging and caring service and sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
By 7:30pm - room still not ready despite hotel being partially full on a weekday. Provided a room that was under repair. When asked for a room not under repair was treated poorly by front desk. RUDE and offensive. Asked for a room refresh and 36 hours later - STILL nothing was done. Counted at least a dozen stains on room carpet. On weekend nights the lobby turns into a backyard beer bash hall with screaming, yelling, loud laugher heard all the way to 8th floor. Management is aware - yet it continues.
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Date of stay: June 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Ryan McKinney, Guest Services / Front Office at Embassy Suites by Hilton Cleveland Rockside
Responded Jun 29, 2023
We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and we strive to provide gracious, engaging and caring service and try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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