Hilton Garden Inn Toronto/Ajax
500 Beck Cres, Ajax, Ontario L1Z 1C9 Canada
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About
#2 of 3 hotels in Ajax
Location
4.3
Cleanliness
4.5
Service
4.3
Value
4.1
The Hilton Garden Inn Toronto/Ajax hotel is the ideal destination for both corporate and leisure travelers. The HGI Toronto/Ajax is conveniently located at the northeast corner of Highway 401 and Salem Rd in Ajax. The HGI Toronto/Ajax is a quick 56 km from the Toronto Pearson International Airport, and surrounded by corporate buildings, a plentiful selection of restaurants, shops and finest golf courses in the Durham Region area. The guestrooms feature modern sophisticated designs, beautiful quartz counters, lush carpets, and comfortable bright upholstery. For extra convenience the hotel features The Garden Grille and Bar, room service, 24-hour Pavilion Pantry, a Lounge, complimentary parking, EV chargers, 24-hour business center, and wireless Internet throughout the entire hotel. The facility also includes an indoor heated pool, whirlpool and 24-hour workout facility. Functions, Group Events.. You name it we can host.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Electric vehicle charging station
Parking
Wifi
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Snack bar
Vending machine
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Telephone
Wardrobe / closet
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Location
500 Beck Cres, Ajax, Ontario L1Z 1C9 Canada
Hilton Garden Inn Toronto/Ajax
Getting there
Car recommended
Grade: 44 out of 100
44
Toronto Pearson Intl Airport
33.2 mi•
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Toronto Island Airport
23.5 mi•
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Rental Cars
77 Restaurants
within 0.75 miles
746Reviews7Q+A57Room tips
Reviews
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Checked in to room and found pubic hair in sink and bathtub. There was half a roll of toilet paper when we checked in. The toilet paper had been used by previous guest, which now has been contaminated as you cant spray a roll of toilet paper with Lysol. Which brings me to think they don't disinfect the room as they say they due. ( covid).
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Wilson Hon, Guest Services / Front Office at Hilton Garden Inn Toronto/Ajax
Responded Mar 1, 2022
Dear Shoshanna588, Thank you for taking the time to review us on Trip Advisor. We appreciate your time in providing us detailed feedback and we apologize for the disappointment you encountered during your visit. We apologize for the guest room and bath room condition. Be assured, I will let my team know about your comments.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was a very nice hotel. The pool was very nice and the hot tub as well. The only thing is there was two other couples in the pool area with me and my boyfriend. One the the other couples was being VERY intimate towards each other. This made me, my boyfriend and the other couple leave because it made us very uncomfortable. I think they need better security towards this kinda thing. Also we were never asked for our vaccination certificates. We did online check in so we didn’t have to go to the front desk to check in. Not even when we went to the pool did they ask. We are vaccinated but others might not be and use the same method to enter the building. We also has the chocolate moose cake and the cheesecake. They were both delicious and nice sized portions.
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Review collected in partnership with Hilton Garden Inn
Date of stay: February 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilson Hon, Guest Services / Front Office at Hilton Garden Inn Toronto/Ajax
Responded Feb 10, 2022
Dear Guest, Your feedback is very valuable to us and thank you for taking the time to write on TA. Thank you for the feedback. Be assured, I will let my team know about your comments. Please follow up with the front office manager for your stay. Thank you again for your feedback. We hope to welcome you back in the future
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
my room was very clean and very nice I was so pleased with the service that I received at this location. This location made for a very quiet and comfortable stay. I was able to have a wonderful sleep and retrieve anything that I needed at the front desk.
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Review collected in partnership with Hilton Garden Inn
Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilson Hon, Guest Services / Front Office at Hilton Garden Inn Toronto/Ajax
Responded Jan 24, 2022
Dear Guest, Your feedback is very valuable to us and thank you for taking the time to write on TA. Thank you so much for the wonderful review. Your feedback is very much appreciated. I am so happy to hear that you had a fantastic stay. Thank you again for your feedback. We hope to welcome you back in the future
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Staff was kind and courteous upon arriving. The rooms were beautiful and clean. With the few small issues that came up, the staff was quick at addressing and correcting them. The location was fantastic as well, close to the highway and all kinds of stores and restaurants. Thank you for a fantastic experience.
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Review collected in partnership with Hilton Garden Inn
Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilson Hon, Guest Services / Front Office at Hilton Garden Inn Toronto/Ajax
Responded Dec 21, 2021
Dear Guest, Your feedback is very valuable to us and thank you for taking the time to write on TA. Thank you so much for the wonderful review. Your feedback is very much appreciated. I am so happy to hear that you had a fantastic stay. Thank you again for your feedback. We hope to welcome you back in the future
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The stay was excellent, I would recommend this hotel. Restaurant and amenities are close. Close to 401. ***** Do not stay at the Comfort Inn in Pickering. Clean and friendly service at the Hilton Ajax
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Review collected in partnership with Hilton Garden Inn
Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilson Hon, Guest Services / Front Office at Hilton Garden Inn Toronto/Ajax
Responded Dec 21, 2021
Dear Guest, Your feedback is very valuable to us and thank you for taking the time to write on TA. Thank you so much for the wonderful review. Your feedback is very much appreciated. I am so happy to hear that you had a fantastic stay. Thank you again for your feedback. We hope to welcome you back in the future
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was not happy with this stay. Since, I was not vaccinated I could not even bring my breakfast up to my room and also I was rushed out before check out time. I am not sure if I will return unless I receive a discount.
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Review collected in partnership with Hilton Garden Inn
Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilson Hon, Guest Services / Front Office at Hilton Garden Inn Toronto/Ajax
Responded Dec 21, 2021
Dear Guest, Your feedback is very valuable to us and thank you for taking the time to write on TA. Be assured, I will let my team know about your stay. Your feedback is very much appreciated. Thank you again for your feedback. We hope to welcome you back in the future
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The man at the front desk was rude, and quite dismissive. Also had food poisoning from the pomodoro pasta. Aside from these things, I thought they did fine. But neither of those things should happen. I liked the facility albeit the workout room is very small and limited.
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Review collected in partnership with Hilton Garden Inn
Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilson Hon, Guest Services / Front Office at Hilton Garden Inn Toronto/Ajax
Responded Dec 21, 2021
Dear Guest, Your feedback is very valuable to us and thank you for taking the time to write on TA. Be assured, I will let my team know about your stay. Your feedback is very much appreciated. Please contact the Front Office Manager for a follow up. Thank you again for your feedback. We hope to welcome you back in the future
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
was in town for a wedding at 3 and checking was also at 3 . I needed to change somewhere , got at the hotel at 1 and there was no issue for checking early . front desk staff was great , the maid in the hallway gave me extra toiletery with a smile when I asked and the breakfast people were also great .very clean , quiet and good night sleep minor issues were fridge and coffee maker not working
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Review collected in partnership with Hilton Garden Inn
Date of stay: November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilson Hon, Guest Services / Front Office at Hilton Garden Inn Toronto/Ajax
Responded Nov 17, 2021
Dear Guest, Your feedback is very valuable to us and thank you for taking the time to write on TA. Thank you so much for the wonderful review. Your feedback is very much appreciated. I am so happy to hear that you had a fantastic stay. Thank you again for your feedback. We hope to welcome you back in the future
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was fantastic. Covid protocols in place. This was the first time I was traveling since Covid and I felt safe at the hotel. Great stay. I would return again and would refer others to stay here as well.
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Date of stay: September 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilson Hon, Guest Services / Front Office at Hilton Garden Inn Toronto/Ajax
Responded Oct 24, 2021
Dear Guest, Your feedback is very valuable to us and thank you for taking the time to write on TA. Thank you so much for the wonderful review. Your feedback is very much appreciated. I am so happy to hear that you had a fantastic stay. Thank you again for your feedback. We hope to welcome you back in the future
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Paid good money for 2 nights for my employees. All good until management made bonehead decision to not allow them access to breakfast for take away as they claimed was a Covid issue. I have to say my employees health records are nobody’s business, as the business owner I won’t be using this chain again.
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Review collected in partnership with Hilton Garden Inn
Date of stay: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Wilson Hon, Guest Services / Front Office at Hilton Garden Inn Toronto/Ajax
Responded Oct 24, 2021
Dear Darryl, Thank you you taking the time to share your disappointment of your recent stay. Your feedback is incredibly valuable to us, as it best evaluates our product and services offerings, it helps us to improve. I regret to hear you were disappointed with our breakfast. We do offer take away options at our pantry for anyone not wishing to dine in. Be assured, your review will be discussed with our team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$124 - $182 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn toronto/ajax hotel ajax, hilton garden inn ajax, hilton ajax, ajax hilton
LOCATION
CanadaOntarioAjax
NUMBER OF ROOMS
134
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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