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Happy Journey Motel

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About

#12 of 13 hotels in Utica
Location
1.1
Cleanliness
1.5
Service
1.5
Value
1.8

Welcome to Happy Journey Motel, your Utica “home away from home.” Happy Journey Motel aims to make your visit as relaxing and enjoyable as possible, which is why so many guests continue to come back year after year.

Close to St. Joseph & St. Patrick Church (1.5 mi), a popular Utica landmark, Happy Journey Hotel is a great destination for tourists.

Happy Journey Motel offers guests an array of room amenities including air conditioning, a refrigerator, and a desk, and getting online is possible, as free wifi is available.

The hotel offers a 24 hour front desk and room service, to make your visit even more pleasant. Guests arriving by vehicle have access to secured parking.

While in Utica be sure to experience local fish and chips favorites at Ocean Blue Restaurant and Oyster Bar.

Best of all, Happy Journey Motel makes it easy to experience some great Utica attractions like Utica Children's Museum, which is a popular historic site.

Happy Journey Motel puts the best of Utica at your fingertips, making your stay both relaxing and enjoyable.

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Property amenities
Free private parking nearby
Secured parking
Free High Speed Internet (WiFi)
Vending machine
Non-smoking hotel
24-hour front desk
Laundry service
Ironing service
Wifi
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Room features
Air conditioning
Desk
Room service
Telephone
Wake-up service / alarm clock
Refrigerator
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
1.0 of 5 stars
Languages Spoken
English, Hindi, Swahili

Location

300 N Genesee St, Utica, NY 13502-2318
Happy Journey Motel
16Reviews0Q+A3Room tips
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Tyras H wrote a review Dec 2021
1 contribution1 helpful vote
I had stayed here for just under 2 weeks due to a flood. The two owners treated me terrible from the start. I kept getting calls to my room every few days from the owner that I was "banging/making noise" keeping others up when in face it was NOT ME, but the people in the room next to me. The owners eventually called me (I was asleep), and started SCREAMING insults in the phone and to get out... I tried to reason with the two owners, but they literally yell over you, don't let you talk and belittle you. Every night I stayed here I was kept up ALL NIGHT LONG INTO EARLY DAY by the people next door who who clearly getting high/drunk every darn night. It was ridiculous! I found out through many people after the fact, that this motel is where druggies and convicts are placed. Please PLEASE DO NOT STAY HERE! PLEASE! Especially if you are a woman and staying alone,. The owners are absolutely FILTHY the way they treated me! I will eb filing some complaints to try to get this place evaluated atleast for possible shut down due to dirty tenants/drug users taking over.
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Date of stay: December 2021
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ceciliaawilson wrote a review Sep 2019
colorado23 contributions19 helpful votes
I often stay at budget hotels, so don't expect luxury at a bargain price. This place had a few things that bothered me. First of all, it LOOKED as if the pillow cases had not been changed. I can't say for sure, bit never have questioned this in the past. I couldn't get the internet to work. Called the manager and he came to the room immediately (appreciated that), but then he was a bit condescending towards me (guessing because I was a woman) and acted like I didn't know what I was doing or knew how to sign onto Internet (!!!). He ordered me around a bit, "Give me your computer!", "Give me your phone!", "Come outside!" "Walk over here!" - which felt very uncomfortable, while continuing to address me in a condescending manner.
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Date of stay: September 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Chabotc95 wrote a review Jul 2019
1 contribution
Room smells clean, TV works fine, fridge is operational. Minimal noise from highway outside which is not noticable with AC running which also works well. Friendly staff. Microwave is absent from room but the one in the lobby works great despite being an older unit. Outlets in the bathroom would be nice but are not an absolute necessity. Wifi signal is very strong and unbelievably fast. Nothing is blocked either so streaming movies and television is done in HD easily. Can't beat the price. No evidence of any insect activity present. I would know immediately considering I am blood type "O" and have sensitive skin. Would recommend to friends.
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Date of stay: July 2019Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Eddie B wrote a review Sep 2017
Lancaster, Ohio201 contributions35 helpful votes
This is not a luxury accommodation, but for the price it was clean and VERY close to the freeway. Many restaurants close by. The bathroom door did not shut properly but there was a big minifridge and a nice TV. Rooms were smallish but ok for 2 people.
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Date of stay: September 2017
Value
Cleanliness
Service
Trip type: Traveled with family
Room Tip: WiFi worked excellently!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HappyJourneyMotel, webmaster at Happy Journey Motel
Responded Oct 4, 2017
Dear Guest, Thanks for your comments. I’m happy you had a good experience with us although I regret that we couldn’t completely satisfy you. I apologize. we will continue to improve our services and infrastructures. We look forward for your visit. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ajlockwo3 wrote a review Jul 2016
Buffalo, New York1 contribution2 helpful votes
Take that how you want!!!! But this motel had me feeling some type of way. That's all. I've never had quite an experience like this. WOW. If you are ever in Utica, please take the time to Visit. The room was a mosaic, beautiful carpet colors. Wildlife? Pristine. But DONT FEED THE RACCOONS.
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Date of stay: July 2016Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from HappyJourneyMotel, Webmaster at Happy Journey Motel
Responded Sep 10, 2016
Dear Guest, What an unusual set of comments about our hotel here in Utica. Thank you so much for commenting. Since you seem in a good mood about our stay, I must assume you had a good experience. We take real pride in this hotel and in serving guests like you, and I’m happy that you had a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Patricia645 wrote a review Apr 2016
Ridgeway, Canada14 contributions13 helpful votes
This was the first motel we came across as we left the highway so we decided to give it a go. The room was not clean, desperately needed a vacuum and a good scrub of the walls. The bathroom looked to be recently renovated but the floor was not clean and there were dried urine drops on the floor in front of the toilet. We had been driving for hours and were ready for bed when we noticed all this. We weren't about to get dressed and change rooms at that point. Might as well have because the noise during the night was incredible. People yelling and talking loudly right outside our room. The people in the room above us stomped around continually all night long. And I mean stomped! We finally got up and left early in the morning.
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Date of stay: April 2016
Value
Cleanliness
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from HappyJourneyMotel, Webmaster at Happy Journey Motel
Responded Sep 10, 2016
Dear Guest, Thank you for the review. I’m terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure you that action is already being taken to make things better for the future. Your experience is not an indication of how we normally do business, and we’ll work to provide a more consistent experience in the future. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DebbieME1970 wrote a review Sep 2015
Portland, Maine56 contributions23 helpful votes
Yikes, last minute hotel. Accepted pets ($10 more) small and kinda musky smell. Sheets and blanket seemed clean but stained ick. Please invest in new linens would make a big difference. Shower was ok, TV was not that great. No coffee in room. Probably would not recommend unless really in a pinch!
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Date of stay: September 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from HappyJourneyMotel, Webmaster at Happy Journey Motel
Responded Sep 10, 2016
Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future. We’re always working to make the guest experience better than ever before. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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somewon2015 wrote a review Apr 2015
Utica, New York4 contributions10 helpful votes
If you choose to stay here.. PAY CASH!!! DO NOT use your credit card. I checked in at 12:02am and at 12:45am they manually ran my card and charged $300 under RS Cleaning thru a cell phone or ipad device. The address for the cleaning service wasn't the same as the hotel. We couldn't even stay the full night because the smoke detector kept going off, beeping and saying "Battery low" every time I was about to fall asleep. I'd say this happened every 15 min or so. When I called to find out how this was authorized, they said the signature was a squiggly line. I never sign that way. I never signed off on any cell phone or ipad either when I booked the room. As I go through the reviews, I see they are notorious at charging ppls cards. I will definately be calling my credit card company again and giving them that information.
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Date of stay: April 2015
Value
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: close to thru way but so are others. do not stay here unless paying cash
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from HappyJourneyMotel, Webmaster at Happy Journey Motel
Responded Sep 10, 2016
Dear Guest, Thank you for the review. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. If any billing issue remains, please contact us directly for quick resolution. We rely on guests like you to tell us when we’re doing well and when we aren’t so we can get better. If we let you down, I apologize. We have taken note of these comments to make sure we do better than ever for future guests. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Liz M wrote a review Aug 2014
Laramie, Wyoming18 contributions10 helpful votes
awful place to stay. I travel with two dogs, and had a huge issue walking them.they put me on second floor, and the parking was unbelievably tight.Manager was snide, and the room disgusting, very worn.I almost slept on top of the bed.Had odd motion sensor overhead light that would tunr on every time i rolled over in bed, or if my dogs moved, which was about 12 times that night.Stay at the red roof, now i know why they are booked weeks in advance.Don't stay here.
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Date of stay: July 2014
Location
Cleanliness
Service
Trip type: Traveled solo
Room Tip: stay at red roof
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from HappyJourneyMotel, Webmaster at Happy Journey Motel
Responded Sep 10, 2016
Dear Guest, Thanks for your comments. I’m sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jred6753 wrote a review Aug 2014
1 contribution6 helpful votes
Absolutely disgusting, found a ripped off toenail in the bed.. Left my purse in the room accidentally and checked out, when I came back the next day I talked to the manager he lied straight to my face and said nothing was found, thankfully I seen it in the office and pretty much had to beg to get it back!!!
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Date of stay: July 2014
Value
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Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from HappyJourneyMotel, Webmaster at Happy Journey Motel
Responded Sep 10, 2016
Dear Guest, Thanks for taking time to comment. Your comments help us improve. I'm terribly sorry you had a bad experience with us. Your experience isn't an indication of how we usually do business, and I regret that we didn't do better for you. You deserve a room that meets your needs and exceeds your expectations, and we'll work to do better in the future. I hope you will give us another try. Sincerely, Hotel Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ALSO KNOWN AS
happy journey hotel utica
LOCATION
United StatesNew YorkUtica
NUMBER OF ROOMS
239
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HAPPY JOURNEY MOTEL - Hotel Reviews (Utica, NY)

Frequently Asked Questions about Happy Journey Motel
What are some of the property amenities at Happy Journey Motel?
Some of the more popular amenities offered include free wifi, room service, and laundry service.
Which room amenities are available at Happy Journey Motel?
Top room amenities include air conditioning, a refrigerator, and a desk.
Is parking available at Happy Journey Motel?
Yes, free private parking nearby and secured parking are available to guests.
What are some restaurants close to Happy Journey Motel?
Conveniently located restaurants include Delmonico's Italian Steakhouse, Top of the morning cafe, and Willie's Bagel Cafe.
Which languages are spoken by the staff at Happy Journey Motel?
The staff speaks multiple languages, including English, Hindi, and Swahili.
Are there any historical sites close to Happy Journey Motel?
Many travelers enjoy visiting New Hartford Presbyterian Church (4.7 miles) and Utica Children's Museum (0.8 miles).
Is Happy Journey Motel accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.