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Best Western Galleria Inn & Suites

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Traveler (70)
Room & Suite (31)
Dining (9)

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About

#19 of 21 hotels in Cheektowaga
Location
3.7
Cleanliness
3.7
Service
3.7
Value
3.5
GreenLeaders Bronze level
At the Best Western Galleria Inn & Suites you're sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Galleria Inn & Suites will stand out among other hotels in Cheektowaga,NY. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Best Western Galleria Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Business Center with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Breakfast available
Breakfast buffet
Vending machine
Meeting rooms
Photo copier / fax In business center
Non-smoking hotel
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.5 of 5 stars
Languages Spoken
English, French, Spanish
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night
619Reviews1Q+A70Room tips
Traveler rating
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michelle k wrote a review Jul 2023
14 contributions14 helpful votes
Do NOT stay here! Hotel is a n bad repair. Our toilet was not bolted to the floor. Our towels had multiple holes in them. Pool is closed for some odd reason, there's a ton of security in the hotel (due to the bus full of new immigrants that came in to the hotel loudly at 3 am) and no breakfast as advertised on their site. Just stay away.
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Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Jamie Hansen, Owner at Best Western Galleria Inn & Suites
Responded Jul 19, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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water25gardening wrote a review Jul 2023
2 contributions1 helpful vote
Hotel rooms smell of cigarettes or pot, in this non smoking hotel. No amenities in rooms. Carpet had stains and tile was separated from tub area exposing dirty grout. No drinking glasses in the room. All rooms have windows lead to the hallway, preventing a sense of privacy and security, with no access to the outside world. When we requested a new room, the staff gave us one, which was only about 1 step cleaner than the previous room but still reeked of smoke staining our clothes and suitcases for the weekend.
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Review collected in partnership with Best Western
Date of stay: July 2023
Value
Rooms
Location
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Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Jamie Hansen, Owner at Best Western Galleria Inn & Suites
Responded Jul 6, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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hwtemple wrote a review Jul 2023
1 contribution
Clean and good breakfast. Good mall nearby. Everyone was friendly. they searched for and found that I was a regular user of their franchise. The TV had some good shows. I wish the pool had been open. Otherwise nice stay.
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Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Beverlea H wrote a review Jun 2023
1 contribution
Best western Minus. Night club next door and very rude neighboring room kept us up all night. Room was small, carpets stained, pool was not working, tub wouldn’t drain. Breakfast was a joke. Save your money and stay at a Red Roof Inn. Same quality.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Book somewhere else.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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hberezan2023 wrote a review May 2023
Toronto, Ohio1 contribution
The condition of the building is unacceptable, and the pictures online were deceiving. If I were part of the Best Western management, I'd not offer this hotel to anyone. As a family, we would never again consider Staying at any of the Best Western groups hotels. We felt cheated.
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Review collected in partnership with Best Western
Date of stay: May 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sophia Stewart, Owner at Best Western Galleria Inn & Suites
Responded May 29, 2023
Dear Guest, We apologize for the disappointment you experienced during your stay. It's disheartening to hear that the condition of the building did not meet your expectations and that the online pictures were misleading. We understand the importance of accurate representations and strive to provide a comfortable and satisfying experience for all our guests. We appreciate your feedback and will take it into consideration for future improvements. We regret that we couldn't meet your expectations on this occasion and hope you'll reconsider staying with us in the future, as we continuously strive to enhance our guests' experiences.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dylan C wrote a review May 2023
3 contributions1 helpful vote
DO NO UNDER ANY CIRCUMSTANCE STAY HERE!! Outside door does not lock. Hallways smell of smoke. Room was dirty and run down. No fan In the bathroom. Ac barely worked at all. Next morning when the cleaning lady came I told her I needed a little longer. Got in the shower and when I was getting out I heard a noise opened the door and the owner and other staff were in my room. They had opened my chained door from the out side and let themselves in. Now I’m naked mind you so instead of apologizing and leaving the room he argues with me that I need to leave and that I’m the one in the wrong. If I could give this place zero stars I would. DO NO UNDER ANY CIRCUMSTANCE STAY HERE!!
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip: Pool would be great if there was water in it. Couple more big rains maybe ?
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Sophia Stewart, Owner at Best Western Galleria Inn & Suites
Responded May 21, 2023
Dear Guest, We sincerely apologize for the negative experience you had during your stay. We take these concerns seriously and will address them with our team to ensure improvements are made. Your feedback is important to us, and we apologize for any discomfort or inconvenience caused. We appreciate you bringing this to our attention, and we assure you that we will take appropriate measures to prevent such incidents from happening in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carrie B wrote a review Mar 2023
1 contribution
Back door wasn't locked, didn't feel safe when just anyone off of the street could walk in. Heater extremely loud, hot tub completely out of order (no water) hallway freezing cold, light on desk had to be unplugged, not enough towels.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Sophia Stewart, Owner at Best Western Galleria Inn & Suites
Responded Mar 29, 2023
Dear Guest, We are sorry to hear that your recent stay with us did not meet your expectations. Our team take our guests' safety and comfort very seriously, and we apologize for any issues you experienced with the back door, heater, hot tub, and lack of towels. We appreciate you bringing these concerns to our attention so that we can address them promptly and ensure that our guests have a pleasant and secure stay with us. Our team will review our procedures to prevent similar incidents from occurring in the future. Thank you for your feedback, and we hope to have the opportunity to make it up to you in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ricki L wrote a review Mar 2023
Richmond Hill, Canada13 contributions2 helpful votes
I have the time to go into anything, but let's just say the Staff fell far below any 'hospitality' expectation. They were brusque at best and outright RUDE when reporting an issue. The room was in a state of disrepair. The toilet did not flush. The telephone did not work. One lonely bath towel hanging? Seriously - bare minimum should be two in each room. Maybe because the towel rack above the toilet was falling out of the wall. I was certain it would fall on my head. Burn hole in bed cover. Really? No one sees this and replaces it - it's just a piece of material across the bottom of the bed. The bathroom door lock look like it had been 'jimmied'. The lock was broken and the door was split. The hallways were FREEZING. Overnight - the overwhelming scent of marijuana drifting into the room. (maybe not their fault but shouldn't there be security) We didn't stay for breakfast. All in all NOT a very nice look for what is supposed to be a PLUS Best Western. We visit Buffalo NY quite often - but will NEVER EVER stay in this location again.
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Sophia Stewart, Owner at Best Western Galleria Inn & Suites
Responded Mar 26, 2023
Dear Guest, We are deeply sorry for the disappointing experience you had during your recent stay at our hotel. We take all feedback seriously and rest assured that we are investigating these issues to ensure that they do not happen again. We understand that we fell short of your expectations and we would like to assure you that we are committed to providing our guests with a comfortable and pleasant stay. We hope that you will give us another chance to make things right in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bruce S wrote a review Mar 2023
Toronto, Canada7 contributions4 helpful votes
This particular best West Western hotel needs some attention. There was dirt and debris in the halls broken gutters damaged walls. Overall Shows a lack of attention. We've stayed in many Best Western hotels and this one does not meet the corporate standard in our opinion
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Review collected in partnership with Best Western
Date of stay: March 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Sophia Stewart, Owner at Best Western Galleria Inn & Suites
Responded Mar 5, 2023
Dear Guest, Your feedback helps make us better, and we really appreciate you taking the time to share. We appreciate your alerting us to the issues you experienced with your accommodations. We have mentioned these items to the appropriate departments, and we are working on resolutions. We are sorry if you were inconvenienced in any way, and we hope you'll stay with us again whenever your travels bring you to this area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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godlyth wrote a review Feb 2023
2 contributions
Weeks ago I booked a hotel in Buffalo but when I get there I didn't find what I booked for: breakfast and non-smoking room and when I asked the manager was so rude and they just kicked me out. Confuse and desperate, I have to find another hotel and Best Western was what I got online; and I was relieved by the welcoming and service at BW. The staff was professional and I got a really non-smoking room. Even when I asked for an extra bedsheets, I received a good and prompt answer. The place is clean and quiet with a great continental breakfast. I felt at home and I was able to do my final review before the exam. The staff is patient and go extra miles to help customers. Really good place to stay.
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Review collected in partnership with Best Western
Date of stay: February 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sophia Stewart, Owner at Best Western Galleria Inn & Suites
Responded Feb 28, 2023
Dear Guest, I appreciate your comments regarding your recent stay. We are delighted to know you liked the friendly environment maintained by our staff at our property. We promise to be consistent with our great hospitality so that you can feel at home. Thank you again for sharing your experience. We look forward to seeing you in your future travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$87 - $116 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus galleria hotel cheektowaga, best western plus galleria inn and suites, holiday inn express cheektowaga, holiday inn cheektowaga, cheektowaga holiday inn
LOCATION
United StatesNew YorkErie CountyCheektowaga
NUMBER OF ROOMS
110
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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BEST WESTERN GALLERIA INN & SUITES $84 ($̶1̶0̶7̶) - Prices & Hotel Reviews - Cheektowaga, NY

Frequently Asked Questions about Best Western Galleria Inn & Suites
Which popular attractions are close to Best Western Galleria Inn & Suites?
Nearby attractions include Buffalo Fire Historical Society (0.7 miles), Mike's Homemade Candies (0.4 miles), and Smoke World (0.5 miles).
What are some of the property amenities at Best Western Galleria Inn & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Galleria Inn & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Galleria Inn & Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Galleria Inn & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Galleria Inn & Suites?
Conveniently located restaurants include Donut Kraze, Polish Villa II, and Potts Deli and Grille.
Are there opportunities to exercise at Best Western Galleria Inn & Suites?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Best Western Galleria Inn & Suites?
Yes, laundry service and self serve laundry are offered to guests.
Does Best Western Galleria Inn & Suites offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Best Western Galleria Inn & Suites?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Best Western Galleria Inn & Suites?
Many travelers enjoy visiting Frank Lloyd Wright's Martin House (4.9 miles), Theodore Roosevelt Inaugural National Historic Site (4.3 miles), and Buffalo and Erie County Naval & Military Park (4.3 miles).