We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Hospitality Hotel & Suites

avatar-imageavatar-imageavatar-image
Traveler (145)
Room & Suite (54)
Dining (14)

View prices for your travel dates

Hotel direct offer!Stay 2 Nights and Get a Free Night
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#5 of 15 hotels in Cascade Township
Location
4.3
Cleanliness
3.9
Service
4.0
Value
3.9
Located in Grand Rapids,MI, the Best Western Hospitality Hotel & Suites is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Free airport transportation
Free shuttle or taxi services
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
Show more
Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Safe
Seating area
Separate living room
Sofa
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
Show more
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Family
Business
Languages Spoken
English, French, Spanish, Arabic and 2 more
Hotel links
Special Offer:Stay 2 Nights and Get a Free Night
814Reviews7Q+A77Room tips
Traveler rating
  • 324
  • 189
  • 129
  • 87
  • 85
Time of year
Traveler type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
avatar-image
kathisaustin wrote a review Jan 2024
1 contribution
This hotel is so off what they say. The breakfast was horrible when they even had food out. It was either cold or just plain gone. The place smelled like marijuana 24/7. Only hotel not represented at the airport even though I booked a pick up. They told me that day it didn’t run 12-4 am and yet I needed it at 11:30pm. Horrible hotel
Read more
Review collected in partnership with Best Western
Date of stay: December 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Curtis K wrote a review Jan 2023
Holly, United States106 contributions6 helpful votes
Hotel's Favorite
We had made reservations ahead of time, so check in was quick and efficient. I was greeted warmly by the desk clerk, and we were in our room in no time. The housekeeping of this property shows with all areas of the hotel looking very clean. Our room has fresh crisp sheets on the bed, and the bathroom was spotlessly cleaned. Near the freeway so venturing out to other areas of Grand Rapids is very easy. Stores and restaurants nearby too.
Read more
Review collected in partnership with Best Western
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Best Western General Manager, General Manager at Best Western Hospitality Hotel & Suites
Responded Feb 24, 2023
I would like to thank you for your review of our hotel. We really appreciate you taking the time to fill out the review
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
MxkxHxnz wrote a review Oct 2023
1 contribution
Best Western is a large hotel chain and when you pull up to this location its not like the other Best Westerns. This one looks like it took over from another hotel. The hotel itself needs a lot of moeny put into it. Very old and outdated. Breakfast was good with the choices but the hot food was cold in temp. The only saving grace this hotel has is there GM Tonya Robinson. This laid is an ANGEL. She did everything in her power to make our familys trip the best it could. If we did come back to the hotel it would be because of Tonya.
Read more
Review collected in partnership with Best Western
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
jenng782 wrote a review Sep 2023
1 contribution
So I loved our stay here except for two minor issues, that were pretty impactful on our overall experience. One, through no fault of the hotel, the internet wasn't working very well but that was due to the storm a few days prior apparently. We work remotely and this was a big pain. But nothing could be done. The second thing was breakfast. Oh my goodness... bless his heart, the guy working breakfast was doing his gosh darned best, but the biscuits and bagels were still frozen, no milk for cereal and the orange juice was just water. I felt so bad for him, but it was what it was. In absolute contrast our room, the hotel amenities and the staff far exceeded any expectations we had of our first stay at a Best Western.
Read more
Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
almostangelic00 wrote a review Aug 2023
Detroit, Michigan1 contribution
Originally, my only complaint would have been that the hallways smelled like dead rat... until someone tried entering my room at 11:30 at night. They clearly had a key as the only thing that stopped them from coming in was the peek-guard I had put in place. Not only did nobody apologize or state they made a mistake, but when I called the front desk, nobody answered. I was completely terrified as I had been awoken to someone entering my room and I could not get a hold of the front desk to verify it wasn't some random stranger. After the fourth call to the desk, I called my husband (who was not with me), who called the main BW service number, while I dialed 911 as I now had no clue if someone had gotten a hold of keys and were just entering rooms or what was happening. The BW people could not get a hold of the front desk either and suggested calling the police, which I was already doing. The cops came and it was indeed just a room service person entering by mistake, but here is my question: what hotel has room service cleaning hotel rooms at 1130 at night!?! They were NOT quiet either as they were then blaring music to clean to in the room next to us. It was a horrible experience over-all and I felt safer and more comfortable sleeping in my car than I did in this hotel. Big disappointment.
Read more
Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
A Brian C wrote a review Aug 2023
Ann Arbor, Michigan125 contributions35 helpful votes
This is a very large hotel with 2-300 rooms. When we arrived at check-in as a platinum member, I expected a decent room or at least as good as they had. Instead they put us at the end of a very long corridor in a small room. The excuse of the clerk was that it was the only one with working AC. In other words, with only a dozen or so cars in the lot, we can assume that some 250 rooms are without air conditioning in the middle of summer. So, we took the room and in the morning when my wife went in the bathroom to get ready for a shower, she discovered very slow moving bugs all over the bathroom. In Michigan, they are called "wood roaches". Not only the room but we discovered that the hallway and the stairwell was fully infested. I took pictures and showed them to the desk clerk who stated that he would tell his manager and I would be contacted. No contact was made. We did not shower, we did not eat breakfast, we just got the hell out of there! We will not be back.
Read more
Review collected in partnership with Best Western
Date of stay: August 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
Gary and Judy A wrote a review Jul 2023
Medicine Hat, Canada158 contributions76 helpful votes
For the most part, this hotel was satisfactory. [Room 102] Price was very reasonable, even when including the $25 USD "cleaning Fee" for having a dog in the room. [I think this is such a bogus tax] The room was "ordinary" - nothing exceptional [I thought for a BW, it was actually low standard] . The lighting in the room was so-so, difficult to read by. The bathtub shower unit was stuck in a halfway mode, so showering was a challenge...much water draining out of the faucet, so minimal pressure from the shower. Breakfast was okay...we were fine with it. Recommend checking the room before committing to it.
Read more
Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: Check the room for lighting, and that the shower is actually working...
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
lamourfamily2012 wrote a review Jun 2023
Denver, Colorado1 contribution
If you have a choice stay else where. Floors are sticky. Rooms are not well kept. Depending on the time of day you come, you may be judged by the color of your skin. They seem to give special treatment if you are of color vs not. We requested new sheets, since the room they put us in had wet sheets. We waited an hour and still no sheets. We went to the front and asked for a new room they said there wasn’t any. We entered up calling corporate, and corporate got them to change our room. Still not a pleasant experience.
Read more
Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jamie Hansen, Agency / Consultant at Best Western Hospitality Hotel & Suites
Responded Jul 6, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
avatar-image
BoyToyLuvr wrote a review Jun 2023
Shelby Township, Michigan1 contribution
Called ahead to request early check in but was met with extreme attitude. Was not a make of break in hotel choice but lack of respect in answering a simple question was overwhelming. Front desk workers were complaining about other customers while we were checking in. Water pressure in shower was subpar. One TV remote did not work (had two TVs). Docking station did not charge phone even though it showed it was charging. Bed was stiff, pillows were excellent though. Fridge froze stuff at half the maximum temperature setting and that stuff was not touching the back wall. Pool had late hours until midnight (did not use). Breakfast was typical but yet lacked options other generic buffets have. Checkout was super quick - handed over my key and was all set.
Read more
Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
avatar-image
fs2 wrote a review Jun 2023
Alachua, Florida41 contributions36 helpful votes
When we pulled in to the hotel, I told my husband, uh oh, this doesn't look good. The outside is dirty and the grounds had a lot of trash littered around. I made reservations last year, called the hotel directly (the on-site local number)and confirmed that they provide airport shuttle service. When we checked in, I asked the woman at the front desk, she said no, not offered. I asked if they knew of a nearby hotel that offered shuttle service, answer - no. They were absolutely NO HELP at all.. I stepped outside and called another hotel, the employee who answered was great. Said their location was a little far from the airport however she provided 3 names of hotels to call, which I did with success. I went back in, cancelled and as leaving said thanks. The staff member said "You're welcome", WTH?! No, sorry, sorry for miscommunication, nothing. Their local customer service/staff is terrible with no regard for the customer. If a shuttle service was offered then discontinued, I think an update should have been provided for reservations. Be very leery of staying here and read other current reviews.
Read more
Date of stay: June 2023
Service
Trip type: Traveled as a couple
Room Tip: Shuttle service to the airport has been discontinued.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Jamie Hansen, Agency / Consultant at Best Western Hospitality Hotel & Suites
Responded Jun 22, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Cascade Township area.
PRICE RANGE
$83 - $98 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western hospitality hotel grand rapids, best western hospitality hotel and suites, best western grand rapids, grand rapids best western
LOCATION
United StatesMichiganKent CountyCascade Township
NUMBER OF ROOMS
120
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

BEST WESTERN HOSPITALITY HOTEL & SUITES $83 ($̶9̶4̶) - Updated 2024 Prices & Reviews - Cascade Township, MI

Frequently Asked Questions about Best Western Hospitality Hotel & Suites
Which popular attractions are close to Best Western Hospitality Hotel & Suites?
Nearby attractions include X-Golf Grand Rapids (0.3 miles), MSA Fieldhouse (0.4 miles), and Target Store Grand-Rapids-East (0.5 miles).
What are some of the property amenities at Best Western Hospitality Hotel & Suites?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Best Western Hospitality Hotel & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Hospitality Hotel & Suites?
Guests can enjoy free breakfast, complimentary tea, and free instant coffee during their stay.
Is parking available at Best Western Hospitality Hotel & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Hospitality Hotel & Suites?
Conveniently located restaurants include LongHorn Steakhouse, Sundance Grill & Bar, and Bagger Daves.
Are there opportunities to exercise at Best Western Hospitality Hotel & Suites?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Best Western Hospitality Hotel & Suites have an airport shuttle?
Yes, Best Western Hospitality Hotel & Suites offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Best Western Hospitality Hotel & Suites have airport transportation?
Yes, Best Western Hospitality Hotel & Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Hospitality Hotel & Suites?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Best Western Hospitality Hotel & Suites?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.