On my way through from Virginia to Utah with my 3 year old son. Got in at about 10pm Saturday night. When i asked the gentleman at the counter if there were any rooms available. He said yes and quoted me a price that was about $15 more than what I saw on Priceline.com. When I asked about the online price, he told me that I would need to book through the site to get the price. He then gave me the password to the wifi so I could do so. Since it was so late in the day, Priceline required payment in order to reserve the room. I paid it and the room was reserved. A few minutes later, the gentleman at the counter told me he received my reservation information and that it would be $63.24. I told him that I had already paid and that the balance had been deducted from my account. After about 20 minutes of talking, I paid for the room with a different card since my son needed to get to bed. I called Priceline and asked them if they could help me. The lady on the line was extremely helpful. However, the hotel staff was not. While the Priceline rep was trying to get him to refund me the charge, he ended up charging me a 3rd time. I have now paid $189 for this room. It took 4 days and several calls to the hotel's Customer Relations department, I finally got 2 of the charged refunded. I'm happy to have the money back but I had to adjust my budget for the rest of the trip and give up a couple tourist stops. Now, on to the room itself. As I walked to the room, there was a couple fighting on the balcony outside their room. Not the hotels fault but, from the other reviews, this is a common occurance. The room as a whole was dusty, the front door did not close completely and light was visible around the frame, the bathroom door appeared to have been kicked in at some point and the doorknob latch was missing. There were urine stains on the toilet seat and in the shower. Once I got over those issues, I went to crawl into one of the beds. As I went to pull the sheets back, they looked as though the bed was only made up and not actually wash or re-sheeted. I ended up sharing the other bed with my son. The next morning, I asked the, now different, gentleman at the the counter about the charges. He spoke very little English and I could not get anything other than him pointing repeatedly at the reciept I was given. Also, in an attempt to show me that I would have only been charged once, he gave me a copy of what looked like a ledger from the night before that had all of the names, phone numbers, and addresses of all of the people that had stayed there in the last few nights. I promptly put it back on the counter face down.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.