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TownePlace Suites Lexington South/Hamburg Place

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Traveler (133)
Room & Suite (62)
Videos (1)

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About

#16 of 84 hotels in Lexington
Location
4.7
Cleanliness
4.7
Service
4.6
Value
4.5
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Spa
BBQ facilities
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Room service
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Hotel links
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222Reviews6Q+A43Room tips
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Teresa Q wrote a review Feb 2024
1 contribution
I am one who never writes a review , however I feel compelled to warn future guest of this hotel experience. Marriott hotels in the past have always been a good experience until this one. I booked a two bedroom suite. When I got to the room the first obvious encounter what the dirtiness of the room. The Capet was filthy and the tables and counters appeared to not have been cleaned for a while. The second observation was that they gave me a handicap room???? I didn’t request it. I really hate to go on however I must. I am an avid coffee consumer and was delighted to see a coffee maker. When I went to make coffee the machine was so outdated and old that all the lettering has worn off and it made lukewarm coffee. Marriott I am so disappointed with this hotel it is not up to your usual standards. Including the staff. You might want to consider remodeling this hotel . To me it compare to the quality of a motel 6. NEVER AGAIN!!!!!!!!
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Date of stay: February 2024Trip type: Traveled with family
Room Tip: Remodel interior very outdated
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Heatherly, Owner at TownePlace Suites Lexington South/Hamburg Place
Responded 4 days ago
We recognize your time is valuable, Teresa, and appreciate the feedback you have provided. On behalf of our entire team, I sincerely apologize for falling short of your expectations and ours as well. Rest assured; the feedback provided will be shared with the appropriate hotel teams, such as Housekeeping, to ensure that every team involved can use your feedback as a learning experience for all. Your complaints of uncleanliness in your guest room are worrisome to us and we greatly apologize for your experience. Again, we apologize for all of the inconveniences that you faced while at our property. Your stay did not live up to the standards that we hold ourselves to, and we will work diligently to be sure that all mistakes are corrected.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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tullaz2 wrote a review Nov 2023
Ingersoll, Canada63 contributions77 helpful votes
Lovely location close to amenities and restaurants. Nice large room. Breakfast was ok. Indoor salt water pool. Shout out to Carson at the front desk who was delightful. Super friendly and helpful! Would recommend! They have out door spaces to sit with a fire table.
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Date of stay: November 2023Trip type: Traveled with family
Room Tip: Indoor saltwater pool.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Heatherly, Owner at TownePlace Suites Lexington South/Hamburg Place
Responded Nov 8, 2023
Thank you for the kind review. I am so glad to see that you enjoyed our convenient location, large guest rooms, and indoor pool. We appreciate the shoutout to our staff- they mean the world to us! I will make sure that Carson sees this review. We here at TownePlace Suites Lexington South appreciate you; take care!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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twistabout wrote a review Oct 2023
Ellijay, Georgia387 contributions199 helpful votes
Five out of five is largely due to employee, Camden who went over and above to solve a disgusting issue of a soiled mattress in our room: Upon a late check in, I pulled out the sofa sleeper to find that there were no sheets, and the mattress looked like a crime scene. It was filthy! I called Camden at the front desk and he promptly found me a new room AND came to our room to take photos to report the bad conditions. This situation was less than ideal but he solved the problem. I want to publicly thank him and suggest Town place Suites work diligently to correct such problems. The last thing a guest wants to find upon check in is a mess. Thank you.
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Date of stay: October 2023Trip type: Traveled with friends
Room Tip: Check your mattress
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Heatherly, Owner at TownePlace Suites Lexington South/Hamburg Place
Responded Oct 30, 2023
Guest, Thank you for taking the time to leave a review of your time spent here at TownePlace Lexington South. I can assure you that Camden will be highlighted during our meeting on Wednesday afternoon. I am so happy to see that our wonderful associate worked diligently to ensure that you received the hospitality that you deserved. We are so sorry for the inconvenience of uncleanliness; this does not meet our expectations whatsoever and I am so glad that it has been brought to our attention so that we can work to correct this as soon as possible. Again, we apologize for the inconvenience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mimiof3 wrote a review Oct 2023
2 contributions5 helpful votes
+1
The staff was friendly, however that’s the ONLY positive thing that I can say about this hotel. The first room we were assigned to had black mold in the shower and literal poo on the wall behind the toilet. I took a piece of toilet paper, wet it and wiped and this could have been cleaned up as it did smear, however for there to have been that much of it, it hadn’t been cleaned well in a long time. I honestly didn’t check out the room other than this, and immediately went back to the front desk with pictures to show them and was immediately moved to a different room. Unfortunately this room wasn’t much better and I was told it was the only available room. Upon turning the a/c on, dust blew everywhere! The dust and dirt on the lamps and along the baseboards looked like they hadn’t been touched in a year! The shower was dirty, although not as bad as the first room.The toilet leaked from the supply line and the exhaust vent looked as if it’s never been cleaned. I was very disappointed and honestly shocked that a Marriott brand would be this unkept. I’ve seen all of the positive reviews and all I can say is that these people must have not been in room 121 or 309. Honestly 99% of fueling station restrooms are cleaner than the ones in the rooms we were given. We were in Lexington to watch my 4 week old grandson and they did bring me a port-a-crib that was excellent, however I really wished that I would’ve went anywhere else! Initially I had “pre-paid” for Friday night and we were asked to keep him another day, so my husband spoke with someone at the front desk and got the room for Saturday night before I was aware that he was going to. I had already cleaned the items in the room that I could, but I still would have rather went almost anywhere else! Friday night pretty late I had to go out to the vehicle for an item and encountered a man asleep on the patio beside the fireplace. I’m assuming that he was homeless and sleeping there for warmth, however that was startling to see. I planned on alerting someone at the front desk when I went back in but there was no one there to do so. For the price paid per night there, I would definitely recommend going ANYWHERE else! As you can tell by the pictures it definitely needs to be completely refurbished.
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Date of stay: October 2023
Location
Service
Trip type: Traveled with family
Room Tip: Many better options around Lexington!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Sarah Heatherly, Owner at TownePlace Suites Lexington South/Hamburg Place
Responded Oct 24, 2023
Guest, Your comments and concerns will be shared with higher management and housekeeping immediately. We apologize for these inconveniences and must include that your experience does not meet our expectations.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tom_Expedia_Travel wrote a review Aug 2023
Sarasota, Florida85 contributions39 helpful votes
I had the pleasure of spending the night at The TownePlace Suite in Lexington KY. The Lexington South/Hamburg Place location. The hotel is located near a lot of shopping and restaurants. Even walking distance to Meijer's if you are staying a while and buying groceries. The rooms and hallways are beginning to show a little wear but are very comfortable and well appointed. They have thought of everything. Camden who checked me in was very pleasant and knowledgeable. The breakfast was great. Included everything except biscuits and gravy. I was hoping Lexington was far enough South for biscuits and gravy. Maybe another day on their rotation. I will definitely be back!
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Sarah Heatherly, Owner at TownePlace Suites Lexington South/Hamburg Place
Responded Sep 11, 2023
Tom, we appreciate you taking the time to leave your wonderful review about your recent stay with us at TownePlace Suites Lexington South/Hamburg Place! We are already looking forward to your next visit with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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cy91clone wrote a review Jun 2023
Pleasant Prairie, Wisconsin46 contributions25 helpful votes
Outdated and needing a refresh. This was amongst the first time I stayed at a TownePlace property and I wasn’t impressed. Carpet was severely outdated and the hvac controls are lacking. Multiple entrances were not working requiring us to park in back and walk around to front to get in and out of building. On my personal DNR list.
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Date of stay: May 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Chasity Dalton, General Manager at TownePlace Suites Lexington South/Hamburg Place
Responded Jun 2, 2023
Dear guest, Thank you for taking the time to tell us of your most recent experience. I sincerely apologize for failing to meet your expectations. I have shared your feedback with our staff so that we may improve our services. Once again, thank you for your taking the time to share your feedback. I hope you choose to stay with us again when your travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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dougf74 wrote a review Mar 2023
Princeton, Texas1064 contributions123 helpful votes
Size of room was not what you expect from this brand as with a sleeper sofa out it doesn't leave any room against the mattress of the main bed Parking terrible at night trying to find a place that is not In the rear Housekeeping o er 4 nights managed to clean our room once after we complained but still did bot refresh coffee of top off shampoo Breakfast was almost the same each day with soggy biscuits Pool was cold for a indoor pool and people from the outside kept walking thru to take a short cut Every once in a while my son gets heavily involved with games and the morning of checkout I guess at a early 10 am yes the sarcasm they thought he was in danger yeah danger if loosing the game and called the locals on our room while we are trying to load up our stuff to check out . They did not bother to call out room to ask if we are fine as we know that phone works when I called the front desk many times over issues with Housekeeping, towels and lack of toiletries being refilled. My stay ended with a argument with the guy at the front desk who had a smug look on his face and a woman who admitted she'd called in on us which was a false alarm on a kid just playing video games. Never again Marriott. Worst four days ever
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Date of stay: March 2023Trip type: Traveled with family
Room Tip: Avoid front desk not helpful
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Chasity Dalton, General Manager at TownePlace Suites Lexington South/Hamburg Place
Responded Mar 28, 2023
Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear that your recent stay with us was not up to your expectations, and we apologize for any inconvenience caused. Regarding the incident with the police being called, we understand your frustration and would like to offer our apologies for any distress this may have caused. Please know that our housekeeping staff is trained to report any unusual sounds or activities to ensure the safety of our guests, and they acted in good faith in this case. However, we apologize if this was a misunderstanding and the child was simply playing video games loudly. We will be reviewing our policies and procedures with our staff to ensure that we are balancing our guests' comfort and safety with their privacy and enjoyment of our amenities. We appreciate your feedback and will use it to improve our services.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stat Travels wrote a review Jan 2023
Cleveland, Ohio63 contributions14 helpful votes
Camden was very welcoming, friendly and efficient. Close to Meijer Grocery Store. Great fitness room. Great breakfast. Love having a full kitchen to meal prep. This is located right off highway 75 so convenient for us traveling back to Ohio.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Sarah Heatherly, Owner at TownePlace Suites Lexington South/Hamburg Place
Responded Feb 3, 2023
Thank you for staying with us and taking the time to share your review. Our employees are empowered to make the stay of each of our guests personalized and comfortable. Camden is a great team member and truly cares about how our guests. I'm glad to hear that she took great care of you! We appreciate the feedback and hope to see you again next time travel brings you to Lexington South/Hamburg Place.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Janice G wrote a review Jan 2023
1 contribution1 helpful vote
It's not often that one road trip hotel stands out from the rest, but this one was a very pleasant stay for us, with clean, well equipped, quiet rooms, a comfortable bed, friendly staff, and it is dog friendly, with a convenient adjacent grassy area.
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Date of stay: December 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Sarah Heatherly, Owner at TownePlace Suites Lexington South/Hamburg Place
Responded Feb 3, 2023
Dear HavenFlora, thank you for choosing to stay at the TownePlace Suites Lexington South/Hamburg Place. Thank you so much for the wonderful staff and cleanliness comments. Once again, we appreciate your valued feedback and we hope to serve you again when your travels bring you back to Lexington South/Hamburg Place.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carla W wrote a review Nov 2022
Indianapolis, Indiana1 helpful vote
My sisters and I were looking for a place to "meet in the middle" between our homes for the purpose of going through the photo albums of our mother. We met on the 1 year anniversary of her death and the hotel staff was very accommodating in allowing us to use the breakfast room for hours after the breakfast period was over both days we were there. We had lots of room to work and they made sure we were comfortable with available beverages and a nice cozy fire with a tv for the guys. The rooms were clean and comfortable.
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Date of stay: November 2022
Value
Location
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Sarah Heatherly, Owner at TownePlace Suites Lexington South/Hamburg Place
Responded Dec 22, 2022
Hi carlawV7595IQ! We appreciate you staying with us and sharing your experience. It brings great pride that you enjoyed your experience with us. On behalf of my entire team, thank you! We look forward to your return and travel safe.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$124 - $177 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKentuckyLexington
NUMBER OF ROOMS
99
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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TOWNEPLACE SUITES LEXINGTON SOUTH/HAMBURG PLACE $125 ($̶1̶4̶5̶) - Updated 2024 Prices & Hotel Reviews - KY

Frequently Asked Questions about TownePlace Suites Lexington South/Hamburg Place
Which popular attractions are close to TownePlace Suites Lexington South/Hamburg Place?
Nearby attractions include Countdown Games (0.4 miles), Activate - Lexington (0.3 miles), and Monkey Joe's (0.5 miles).
What are some of the property amenities at TownePlace Suites Lexington South/Hamburg Place?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at TownePlace Suites Lexington South/Hamburg Place?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at TownePlace Suites Lexington South/Hamburg Place?
Guests can enjoy free breakfast, an on-site restaurant, and barbeque facilities during their stay.
Is parking available at TownePlace Suites Lexington South/Hamburg Place?
Yes, free parking is available to guests.
What are some restaurants close to TownePlace Suites Lexington South/Hamburg Place?
Conveniently located restaurants include Harry's American Bar & Grill, Wild Eggs, and Malone's Hamburg.
Are there opportunities to exercise at TownePlace Suites Lexington South/Hamburg Place?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at TownePlace Suites Lexington South/Hamburg Place?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at TownePlace Suites Lexington South/Hamburg Place?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does TownePlace Suites Lexington South/Hamburg Place offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Are there any historical sites close to TownePlace Suites Lexington South/Hamburg Place?
Many travelers enjoy visiting Mary Todd Lincoln House (4.8 miles), Ashland: The Henry Clay Estate (3.1 miles), and Latrobe's Pope Villa (4.1 miles).