We arrived at Castaway to a warm welcome and a nice cool drink. We were allocated Bure 8 but soon after we were changed to Bure 31 without explanation. We checked out Bure 8, it was empty and we did like its location better being on the north side but Bure 31 was on the other side which was fine. We loved how beautiful the resort was with its lovely tropical gardens and traditional thatched roof top bures. It felt like you were living in a beautiful village. Staff: The staff were friendly, especially the gorgeous Boo-boo, she was fantastic, her interaction with us was so lovely, we loved her personality, her laugh and the way she ran to join us and the singing group on my birthday. A special mention to Eta, Boo-Boo (restaurant), Ben, Mesa and Paul (diving team), Isaac, Tito (bar), Amelia, Siji (housekeeping) and GM Steven and all the staff who we interacted with, sorry we cannot remember all the names. A Special mention to the lovely lady who helped me walk back to my room with my dinner and dessert on the night I was not feeling very well and couldn't stay in the restaurant. Sadly, I didn't catch her name but I want to mention her in this review and show her that I appreciated her help, Vinaka lovely lady. I wish I knew her name. Thank you to all involved in my birthday sing along and cake, especially Boo-boo who rang to my table to sing happy birthday, that was so sweet. Food: The food for us was all inclusive. The buffet breakfasts were good. Buffet and/or a la carte menu were available for lunch and dinner. The pizzas at the Sundowner were very good. Most of the buffet food was good depending on the theme but after a few days we ate more from the a la-carte menu for lunch and dinner because we enjoyed the food a lot more. We wanted to try the Asian 1808 restaurant but it was not open during our stay, it looked like it may not be operating any more. Accommodation: Our bure was clean and comfortable with a king bed and two singles used as day beds, lovely traditional decor, good aircon but water pressure was very low. Thank you to the housekeeping ladies who decorated our bure for my birthday, loved the big sign and the decorations on the bed, especially the towel birthday cake, that was gorgeous. Thank you to reception for offering us a late check out, it was great. Malua Pool: The so called "quiet" Malua swimming pool was definitely not a quiet environment as the pool rules state it should be. The pool was also very hot most of the time so not too easy to cool down. There really needs to be shade cloths over the pool to help cool the water down just to make it more pleasant to swim in. We saw several people get in, say it was too hot and get out. This pool is not adults only and no-one obeyed the Malua pool rules, especially a lot of loud kids and loud adults. At the managers cocktail party we did provide feedback about the water temperature and lack of shade cloths and it would be great if there was an adult only pool (we don't hate kids ok). There was no response about considering an adult only pool but they did mention they are going to build a water park so it seems that they focus more on kids here by the sounds of it. We enjoyed cocktails by the pool bar, lots to choose from which was great. It is just so rude of entitled guests that reserve the seats around the pool and the beach but are elsewhere, they know who they are. Snorkelling + Diving: During our stay the snorkelling wasn't so impressive, lots of coral but not much sea life. My partner loved scuba diving trips, especially the night dive, thanks to Paul and the diving team. Gift Shop + Spa: The gift shop was very expensive, especially water, drinks, snacks and souvenirs. Had a foot massage at the Spa for my birthday and it was enjoyable. Bill: Check your bill before you leave - Despite paying my accommodation in full 6 months prior to arriving I was surprised to be charged an unexpected substantial amount of money before we left. I was told I didn't pay enough but it took a fair bit of convincing it was wrong, and it was wrong. We were refunded the majority of it at checkout but after several emails back and forth from home we were told that they do not refund the 3% administration fee. Eventually it was finally decided by Castaway that they would refund the administration fee which made sense. For some reason our last remaining refund disappeared on my statement and then reappeared. This issue was the reason I didn't selection excellent, these errors were frustrating.…