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Hotel Santika Premiere Malang

Jln. Letjen Sutoyo No. 79, Malang 65141 Indonesia
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Traveler (521)
Room & Suite (136)
Pool & Beach (58)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#10 of 86 hotels in Malang
Location
3.9
Cleanliness
4.2
Service
4.2
Value
3.9
Hotel Santika Premiere Malang is a refreshing interpretation of traditional Javanese design with a modern twist. This graceful four-star property is a comfortable base for corporate and leisure travelers, whereby all needs are anticipated and met with our exceptional facilities and services.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Airport transportation
Business Center with Internet Access
Conference facilities
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Poolside bar
Restaurant
Breakfast buffet
Car hire
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Shops
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Interconnected rooms available
Private balcony
Coffee / tea maker
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Bottled water
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Park View
Mid-range
Languages Spoken
English, Indonesian
599Reviews11Q+A41Room tips
Traveler rating
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arie438130 wrote a review Feb 2024
Bandung, Indonesia122 contributions63 helpful votes
Stayed here for 2 nights. The room is spacious, however it is too old and need renovation. The ambience of the hotel is good. It is really quiet and no noise from the street nearby. If you need to relax l, then this is a preffered hotel for you. The breakfast is good and have many varieties. This is a good hotel, however please renovate this hotel.
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Date of stay: February 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded yesterday
Dear Arie, Thank you for taking your time to leave us your review on TripAdvisor Your comments and suggestions mean a lot to us in our constant work to improve the experience of our hotel. Happy to hear that you enjoyed your breakfast display as well as the location. We hope we get the chance to welcome you back to us in the future! Best regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Francesca Re A wrote a review Sep 2023
1 contribution
+1
Fourth day of our honeymoon organized by Turisanda, we stop in Malang, where we find our hotel waiting for us. Tired from the journey, after hours on the train and bus, we hope to finally take a shower and lie down in bed, but unfortunately, the room assigned to us will reserve an unpleasant surprise for us. Bathroom with tub and curtain dirty with hair and stained and dirty sheets. I decide to go to reception and explain the problem, and without hesitation they decide to change my room with a similar one. After being accompanied to the new room by the reception staff, I noticed with displeasure in front of them that the new room presents the same problems. They then changed the sheets several times until they finally found clean, stain-free ones and the towels. As per Indonesian custom, the staff were very kind and friendly in listening to our requests, and apologized several times, and I was also offered the suite. The hotel appears new and the reception is very spacious and large, it has a swimming pool and friendly staff, but it has an obvious problem with the laundry, and certainly, the cleanliness standards do not reflect those of a 4 star in any other location in the world. I don't feel like recommending it for stays longer than 1/2 night in malang.
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Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Oct 4, 2023
Dear Francescarea2023, It saddens us to read that your stay with us wasn't fully satisfying. We apologize that our level of service didn't meet your expectations. We have well noted all of your concerns and rest assured that it will be reviewed accordingly in order to enhance our guest's experience. On another note , thank you for highlighting our friendly staff and excellent pool. It is truly a pleasure to hear that. Once again, please accept our apologies for the inconveniences faced during your stay with us. We do hope you could still have enjoyed your vacations in Malang. Regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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niqe88 wrote a review Dec 2022
Jakarta, Indonesia2 contributions
My family and I will never stay there again.. 1. We have booked a connecting room and on a higher floor, but the receptionist says it's full. 2. the room smells bad. 3. The mattress has cosmetic marks (unfortunately we didn't take a photo). 4. The toilet must be flushed several times before it can be clean. 5. Bathroom is outdated. However, the breakfast options are quite enjoyable. But still, its a dissappointing experience...
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Aug 14, 2023
Dear Niqe, First of all, thank you for choosing us to be your first accommodation and writing the review in TripAdvisor. It saddens us to read that your stay with us wasn't fully satisfying. We apologize that our level of service didn't meet your expectations. I have well noted all of your concerns and rest assured that it will be reviewed accordingly in order to enhance our guest's experience. Once again, please accept our apologies for the inconveniences faced during your stay with us. We do hope you could still have enjoyed your vacations in Malang. Sincerely Yours, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Lenita Sulthani wrote a review Feb 2022
Jakarta, Indonesia10 contributions
I have made a mistake when entering the check in date on the Santika website. I should have checked in on February 13th but booked a hotel room on February 12th. When I checked in I just realized it. I asked the front office staff if they could help me to change the date. I was asked to wait, I came at 0730 and she said the staff came at 0800. While waiting I contacted the Kampi hotel in Surabaya -my next destination, which I booked through Santika website too- asked if it possible to change check-in date. They said no problem. At 0820 I asked the front office staff. She said she received information that the date could not be changed, She told me to use the room and get breakfast. I asked her if the hotel was full, she said not really. She told me I can check out at 1. I like the front Desk staff, she waa nice and help full. I understand this was my mistake but the hotel was not helpful at all.
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Date of stay: February 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Aug 14, 2023
Dear Issulthani198, First of all, thank you for choosing us to be your first accommodation and writing the review in TripAdvisor. It saddens us to read that your stay with us wasn't fully satisfying. We apologize that our level of service didn't meet your expectations. I have well noted all of your concerns and rest assured that it will be reviewed accordingly in order to enhance our guest's experience. Once again, please accept our apologies for the inconveniences faced during your stay with us. We do hope you could still have enjoyed your vacations in Malang. Sincerely Yours, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sehli Lie wrote a review Nov 2021
Medan, Indonesia59 contributions2 helpful votes
Quite beautiful place. The atmosphere was comfy, the staffs are friendly. The receptionist has very good attitude too. The food was great. I ordered rice with chicken matah. it was so fragrant and delicious. Sadly we couldn't stay there as the rooms were fully booked, so we just checked in for our members.
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Date of stay: November 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Aug 10, 2023
Dear CiaYin, Thank you for making Hotel Santika Premiere Malang your preferred choice of accommodation, and for taking the time to share your positive feedback with us. Thank you for your positive feedback. It is always very encouraging to receive comments such as yours as this spurs our team to do even better. Thank you for your support, and we look forward to welcoming you back again soon! Yours sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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oetami wrote a review Jun 2021
Indonesia175 contributions99 helpful votes
After not staying here for long time now I back here again , and everytime I come to Malang , I always staying here. The room is clean, the AC is cool, the food also good. The people and GM team all are promt response and friendly. I like staying here Will back soon
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Date of stay: June 2021
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Pool vie is better
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Aug 2, 2021
Dear Oetami, Thank you very much for choosing to stay at Hotel Santika Premiere Malang and writing us the lovely review. Thank you for your compliment about our GM and team. .We were delighted to read about how much you enjoyed your experience at our hotel. We provide all the guests with not only the convenience of Hotel Santika Premiere Malang but also good customer service. We look forward to seeing you again. Best Regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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adestp wrote a review Mar 2021
South Tangerang, Indonesia178 contributions55 helpful votes
Good ambience. Effective and friendly staff. Good covid protocol in place. Famous for its delicious food, the breakfast portion is guarded. Came down early and most of the pastries has gone already. Would love to see more option of breakfast cereal and juices.
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Date of stay: March 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Apr 19, 2021
Dear Adestp, Thank you very much for your lovely feedback and for taking the time to post a review on TripAdvisor. We are thrilled to read that we could provide you with faultless service and that you could make the most of your time in Hotel Santika Premiere Malang. Thank you very much for mentioning our professional and friendly teams whose commitment is to make our guests feel welcomed and feel valued. We won't miss the opportunity to share your kind words with them . Finally, thank you very much for highlighting our varied and copious breakfast, We are delighted that you really enjoyed it. We all look forward to welcoming you again soon..... Regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Epifani A wrote a review Sep 2020
Indonesia489 contributions11 helpful votes
+1
Santika premiere hotel is located in the main road of Malang. It will be very easy to go to Malang center from this hotel. 🌺 Check in process Check in process was smooth and fast. They were welcoming us with 2 cups of hot tea. 🌺 Service & staff All staff is very helpful and friendly. 🌺 Room I booked Deluxe Queen Room, room 110. The room is spacious enough and it could be added with extra bed if you need more bed for family member. It was completed with refrigerator and standard amenities like sofa, working desk, deposit box, TV, mineral water, tea, coffee, and kettle. Overall it was a good room. 🌺 Bathroom I choose this hotel because they have bathub in all their rooms (if I'm not wrong). They also provide hairdryer. Bathroom amenities : towel, hand towel, comb, soap, shampoo, cotton bud, shower cap. Shower and bathub is designed to be not separated. If you only want to use shower, you still have to get in to the bathub. I think this spot needs to be renovated to comfy the guest. I saw that the bathroom interior especially the wall made me feel I was in 10-15 years ago. Water faucet also need to be concerned more. It almost loose and I can't use the shower if I open the faucet small. 🌺 Breakfast This is a new normal situation. Buffet was taken by the staff with partition between guest and staff, and it was good. But for drink, it potentially become cross contamination because you need to push it by your own hand, and no sanitizer provided before using it. I came at 7.30 and it was very crowded. Physically they already give sign to some seats which forbidden to be seated. But I saw that most people breaking this rules and hotel staff didn't remind them. I think because the restaurant was almost fully occupied. So, I think there were less physical distancing between 1 family to another. In this situation especially weekend, maybe they can expand their restaurant to ballroom or another location because it is fundamental. 🌺 Facilities I was using swimming pool with 0.5 m and 1.5 m high. They provide towel which put inside plastic. Again, the staff was very helpful and always clean the pool regularly. No restriction number for how many guest could swim at the same time. Some guests weren't wearing mask when they sit beside the pool, and this is one improvement point. It will be better if the staff could remind them to always wear mask when they are sitting. 🌺 Parking area Very spacious
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Apr 19, 2021
Dear epifania2018, Thank you for sharing a very your wonderful experience thru TripAdvisor . We are very pleased to know that you had a most memorable luxury experience recently especially during your special holiday and that you enjoyed the cleanliness of room, the quality and varieties of food, and the most important is excellent service rendered to you by our associates. Your compliment on the quality service of our associates made our team feels very proud that they have contributed in a small way to create an exceptional experience with us. Together with Hotel Santika Premiere Malang, we look forward to welcoming you and your family back to once again experience a wonderful memorable, excellent and enriching holiday experience. Regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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btri_hadi wrote a review Mar 2020
Jakarta, Indonesia119 contributions44 helpful votes
+1
Amazing and comfortable to stay at Santika Premiere Malang. Good staff's. Easy check in and check out. Good location..Clean and spacious room. Complete amenities and complementary. breakfast was good and taste is good.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Apr 19, 2021
Dear btri_hadi, We are beyond grateful to read your review and very happy to have such positive comments from you. Thank you for mentioning our generous breakfast, We are delighted that you really liked it. Most of all, thank you very much for highlighting the good services provided by our helpful team who is always doing the most to make our Guests feel welcomed. We are looking forward to seeing you again soon. Regards, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nityo Kumara wrote a review Feb 2020
Pangkal Pinang, Indonesia44 contributions169 helpful votes
When I come to Malang my friends recommended this hotel. Must say that the crew is very professional, we had a lot of questions and they made sure we will know everything every time (even at night)! Everything was very clean, The bed was comfortable, AC was awesome. Near the pool, there’s a great Restaurant that cooks wonderful Indonesian dishes. The Shower has great hot water, the room was big, and we had a place to put the luggage. The gym is well equipped and The Hotel is really well designed. They also have a private beach. Don’t need anything else. We will come again for sure, Thanks for everything.
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Date of stay: September 2019
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Response from Hotel Santika Premiere Malang, General Manager at Hotel Santika Premiere Malang
Responded Apr 19, 2021
Dear kasut_kumal, Thank you for the heart-warming review on your recent stay at Hotel Santika Premiere Malang. Guest satisfaction is at our heart and we appreciate the time you spent to share your thoughts with us. We hope it will be not too long a time, till we will be able to welcome you back to Malang. Sincerely, Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$45 - $56 (Based on Average Rates for a Standard Room)
LOCATION
IndonesiaJavaEast JavaMalang
NUMBER OF ROOMS
112
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL SANTIKA PREMIERE MALANG $36 ($̶6̶4̶) - Updated 2024 Prices & Reviews - Indonesia

Frequently Asked Questions about Hotel Santika Premiere Malang
Which popular attractions are close to Hotel Santika Premiere Malang?
Nearby attractions include Malang City Hall Monument (0.4 miles), Skakmat (0.4 miles), and Galeri Kaisty Ecoprint (0.4 miles).
What are some of the property amenities at Hotel Santika Premiere Malang?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Santika Premiere Malang?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Santika Premiere Malang?
Guests can enjoy an on-site restaurant and a poolside bar during their stay.
Is parking available at Hotel Santika Premiere Malang?
Yes, valet parking is available to guests.
What are some restaurants close to Hotel Santika Premiere Malang?
Conveniently located restaurants include Bakso President, 8 Oz Coffee Studio, and Depot Gang Djangkrik.
Are there opportunities to exercise at Hotel Santika Premiere Malang?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Hotel Santika Premiere Malang have airport transportation?
Yes, Hotel Santika Premiere Malang offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hotel Santika Premiere Malang located near the city center?
Yes, it is 0.4 miles away from the center of Malang.
Are any cleaning services offered at Hotel Santika Premiere Malang?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Santika Premiere Malang offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.